First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and answered all relevant questions Picked up old leased car and delivered new on time.”

Helpful Report

Posted 5 years ago

Hello Graham and thanks for taking the time to share your feedback with us online! We're delighted that you chose First Vehicle Leasing again and hope to welcome you back should you need another in the future! Happy Motoring, FVL.

Posted 5 years ago

“Everything went really smoothly and I was kept informed at every stage of the process. Will definitely use FVL again.”

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Posted 5 years ago

“Very friendly and informative staff”

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Posted 5 years ago

“Efficient polite and knowledgeable staff”

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Posted 5 years ago

“Alan Rafferty was absolutely fantastic with me in getting my car sorted. He went above and beyond to help me order the car and with other issues with another leasing company.”

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Posted 5 years ago

Hello Scott and thanks for taking the time to write your review, it means a great deal to us. Delighted to hear that you enjoyed Alan's customer service here and we hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“Absolutely fantastic service. Ross kept me in the loop at all times. Documents were sent and acknowledged swiftly. Car arrived as arranged. Overall a fantastic service.”

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Posted 5 years ago

Hello Abbey, Thanks so much for taking the time to share your feedback with us online! It sounds like the way we want things to go! We're delighted to hear that you enjoyed the process and hope the new car is looking after you well! Happy Motoring, FVL!

Posted 5 years ago

“Took time to find out what I wanted, gave good customer service ie called back when they said they would, kept checking if I was happy. Delivered when they said and went out fo their way to arrange quickly as requested.”

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Posted 5 years ago

“The car was delivered on time and by a well mannered gentleman”

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Posted 5 years ago

“VERY PROFESSIONAL MEET ALL THE TIMES FOR DELIVERY AND OVER ALL THE BEST LEASE SERVICE FROM FIRST CONTACT ROSS LONGMUIR WHO WAS EXCELLENT TILL CAR WAS DELIVERED AND FULL EXPLANATION OF THE CARS CONTROLS AND MAJOR POINTS”

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Posted 5 years ago

Hello Robert and thanks so much for taking the time to leave your feedback. We're delighted to hear that you enjoyed the service all the way through! We hope the new car is going well and hope we can welcome you back should you have the requirement again! Happy Motoring, FVL

Posted 5 years ago

“The team were very good at updating me on the progress of the vehicle delivery.”

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Posted 5 years ago

Hello Steve, Thanks very much for your kind feedback and for the business! Happy Motoring, FVL

Posted 5 years ago

“The service was good.”

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Posted 5 years ago

Thanks Tom! Enjoy the new car! Happy Motoring, FVL

Posted 5 years ago

“From start to finish the process with FVL was flawless; from the initial call to arrange a car to fit my budget & usage, right through to delivery. My new car was delivered exactly when I needed it, and at 9am which was a bonus as the timing was anywhere between 8am-6pm. I'd definitely recommend FVL for anyone looking at leasing.”

Helpful Report

Posted 5 years ago

Hello David and thanks for the lovely review! It's great to hear that you enjoyed the service from start to finish. Hopefully the new car will look after you well and we can welcome you back should you need another leased car in the future! Happy Motoring! FVL

Posted 5 years ago

“Very attentive throughout, called back when they said they would online 3 other companies I called.”

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Posted 5 years ago

Hello Mr Singh and thank you for sharing your feedback with us online. Delighted to hear that you found the service attentive! That's the name of our game (well it's First Vehicle Leasing actually but you know what we mean!) We hope you enjoy your leased car and look forward to welcoming you back should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“Couldn’t be happier. Checked FVL out as deal seemed extremely competitive but it was legit. Outstanding service and can’t recommend enough”

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Posted 5 years ago

Hi Tracey, Thank you for your glowing 5-star review! Ssssshhhhh, don't tell anyone, it can be our secret (sometimes we have really really good deals ;-) )......happy motoring! FVL

Posted 5 years ago

“Two company cars arrive on time and within budget. These are our 8th and 9th cars from FVL. Great service”

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Posted 5 years ago

Hello and thanks for taking the time out to share your feedback! A big thank you also for your continued custom, we rely a lot of repeat business and relationships like what we have with you. We hope the new car look after you well and hope to welcome you back again in the future. Happy Motoring, FVL

Posted 5 years ago

“Our sales guy Scott Russell was really helpful and got back to us quickly with the deal we wanted. He kept us informed throughout the process and we had the car within 3 weeks which we are really happy with.”

First Vehicle Leasing 5 star review on 20th August 2019

Helpful Report

Posted 5 years ago

Hello Sarah and thanks so much for taking the time to share your feedback! We're sure Scott will be delighted to hear about your review! It goes without saying that it means a great deal to us that you are happy with the service provided and your lovely new car too! We'll look forward to welcoming you back should you need another again in the future. Happy Motoring, FVL!

Posted 5 years ago

“Efficient and professional service from start to finish with all people I engaged with”

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Posted 5 years ago

Hi Mark and thanks for leaving your feedback, it's very much appreciated! We hope the new car is going well! Happy Motoring, FVL!

Posted 5 years ago

“First class service from John & the girls. Got a great deal and car delivered on time and in excellent condition.”

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Posted 5 years ago

Hello Robert and thanks for taking the time out to share your review with us! Delighted to hear that the service met with your expectations! Happy Motoring, FVL

Posted 5 years ago

“This is the second consecutive lease I’ve done through FVL, I’ve looked around and considered leasing directly from a manufacturer, but at the end of the day, FVL explained everything, answered my questions, and went away several times to better my quote, overall I felt in control of what I was doing.”

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Posted 5 years ago

Hi Joanne, Thanks for sharing your review on line for us, it's very much appreciated. We delighted to hear that you were happy with the service received! And we hope to welcome you back for a 3rd lease when the time is right! Happy Motoring, FVL

Posted 5 years ago

“Sorted me the car I wanted 😁 very good service also”

First Vehicle Leasing 5 star review on 19th August 2019

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Posted 5 years ago

Hello Stace and thanks for taking the time to share your feedback and upload the image of your lovely car! It's looking great! We hope it looks after you and we hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews