First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top drawer”

Helpful Report

Posted 5 years ago

“Used them for many years, and have always found me a competitive vehicle price.”

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Posted 5 years ago

“They quoted me happy!”

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Posted 5 years ago

Hi Scott! Glad to hear it! We hope the new car is making you happy too! Happy Motoring, FVL

Posted 5 years ago

“Quick, easy and did everything they said they would.”

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Posted 5 years ago

Thank you Gerard! We hope the new car is going well for you! Happy Motoring! FVL

Posted 5 years ago

“Not happy as the car has a chip on the bonnet that happened when car was being delivered and apart from 1 call still don't know how it is going to be resolved and I have nothing in writing not happy”

Helpful Report

Posted 5 years ago

Hello, Thanks for your feedback. We are truly sorry to hear that your car had a stone chip on delivery. Although these things can happen it's never what anyone would like. If you could please e-mail us on CRM@fvl.co.uk with your registration number we can have a look into your file and put this right for you. Many thanks, FVL

Posted 5 years ago

“I would like to give some positive feedback on our customer experience from FVL. Right from the start your customer support manager, Craig, was very helpful in addressing our needs and directing us through the ordering process in a very friendly, supportive and timely fashion. We genuinely felt FVL were there to meet our needs. We would definitely come back to you again and recommend your business to our friends. We have had the car for a few days now (Vauxhall Mokka X) and it’s just what we wanted. Great customer service all round. Much appreciated.”

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Posted 5 years ago

“Original car order got cancelled by FVL. Cancelled after I had signed and after I had agreed a date for existing car to go back to leasing company. In addition, finance docs came through higher than what was quoted. New 'identical' car was sourced but was delayed delivery resulting in car hire costs which FVL refused to cover. Car had to be driven from Scotland al though that wasnt a huge issue. New 'identical' car arrived to find roof was a different colour to what was ordered. No advance warning of the change from FVL. To top it off, just had a letter from Finance company to advise that in addition to the 3 upfront they will also be taking the 4th rental upfront as well. So really 4 upfront, not surprisingly wasnt advised about this by FVL. Disaster all round I'm afraid. Avoid.”

Helpful Report

Posted 5 years ago

Hello Jamie and thank you for taking the time to share your feedback. Good or bad, we can't improve our service without feedback. It sounds like you've had more than a few problems here and were very sorry to hear this. One of our customer relations team will contact you tomorrow when the office reopens to see if we can't improve things for you. FVL

Posted 5 years ago

“Very good service, easy to deal with, kept me updated throughout the process”

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Posted 5 years ago

“very quick and easy to deal with”

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Posted 5 years ago

“Ross Longmuirs exceptional service”

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Posted 5 years ago

“I’ve used FVL many times now and there is a reason for that, easy to deal with and very helpful-they make leasing a vehicle easy and they do their best to find the right deal for you-highly recommended.”

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Posted 5 years ago

“turned up on time and advised on the issue straight away”

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Posted 5 years ago

“Such an easy process from the first phone call . Great communication before and after delivery of my vehicle . Lovely staff who have been very helpful from the start .”

First Vehicle Leasing 5 star review on 10th June 2019

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Posted 5 years ago

New Ford Focus ST-Line! Looking great, thanks so much for the review. Happy Motoring, FVL.

Posted 5 years ago

“Arrangements were fine but the car did not arrive until 5:30 that day and the person who delivered it did not seem to know much about the car hence we did not get the briefing we expected. This was not the fault of FVL who had dealt with all matters up to then well but is a matter to be taken up with the body delivering the car.”

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Posted 5 years ago

“I want to take the time to praise FVL even though (and especially because) my circumstances changed at the very last minute and I didn't take a car in the end. John's customer service, attention to detail, helpfulness and general attitude was just perfect right the way through. Even when I had to tell him I'd got a new work contract abroad and would not be taking the vehicle after all, he congratulated me, understood that I would not be taking the vehicle and wished me the best. I will 100% recommend FVL to anyone leasing a car and will also use them again myself when I'm back in the UK.”

Helpful Report

Posted 5 years ago

“This is the second time I have used First Vehicle Leasing and both times service has been excellent, Alan is so patient, every time I asked for options to be changed it was never a problem, very nice person to deal with. You are reguraly advised as to the delivery status of your vehicle, everything went smooth with my last vehicle arrival. I can thoroughly recommend First Vehicle Leasing if its first class quality service and exceptional customer care which you are after. Thank you all for a wonderful service - Tony”

First Vehicle Leasing 5 star review on 7th June 2019

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Posted 5 years ago

Hello Tony and thank you for taking the time to write this fantastic review! We are delighted you enjoyed the service as much as you did, we do strive to make the process as seamless as possible! We hope the new car looks after you well, it looks lovely! Happy Motoring, FVL

Posted 5 years ago

“Good service , regular updates and contact”

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Posted 5 years ago

“Super simple, great service, car was delivered exactly as ordered and on time”

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Posted 5 years ago

“The staff are very informative, helpful and honest. Theyre communication throughout the entire process was excellent - and I love the car!”

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Posted 5 years ago

“This is the 3rd vehicle that I have leased from First Vehicle Leasing. From 1st contact, to delivery of vehicle, I have always been extremely pleased with their excellent customer service and attention to detail. I would have no hesitation recommending their services and will definitely use them again when my current contract expires.”

Helpful Report

Posted 5 years ago

Hi Tony, We appreciate you taking the time to share your feedback online. It's great to hear that you have been extremely pleased with our services. We hope to welcome you back when you next need to lease a car and hope the new car is treating you well. Happy Motoring, FVL

Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews