First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,526 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,526 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a FVL customer for a few years now and they always make it very easy to sort out a lease car deal. This time round i was dealing with Peter who was always on hand to answer any questions. The process from start to finish has been exceptional and even although there were long delays with the car I was kept up to date at all times. Many thanks”

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Posted 4 months ago

“We had a first class experience when ordering our new car and handing back the old one, thanks to Chris Peart we had a seamless exchange and a stress free transaction.”

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Posted 4 months ago

“Leon was able to choose the right deal for us and our budget in a market that was continually changing. He kept in contact throughout the process of purchase and delivery. This was a challenge at times as manufacturers were in process of changing models and specification. With all of that he gave us the right model at the right price. Delivery was well arranged and on time aside for the delay from the manufacturer.”

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Posted 4 months ago

“This is the fourth car we have purchased through Leon. He always replies back promptly and efficiently. I feel that Leon always gets us the best deal he can and we have built a good professional relationship. The transition between pick up and drop off of our old car and new car was seamless.”

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Posted 4 months ago

“I spoke to Peter about changing my car and I found him very polite, knowledgeable and professional. When I spoke to Annalise she was very polite, knowledgeable and professional. Therefore I would recommend First Vehicle Leasing to my family and friends. Excellent service.”

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Posted 4 months ago

“This is the Second Time I have Leased through First Vehicle Leasing . The Experience on Both Occasions was Good . They worked hard to Keep the business this time around . There Communication was Good . I could not Fault anything in the Process . And when I comes to leasing again they will be my First Stop .”

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Posted 4 months ago

“I have been dealing with FVL (formerly Tilsuns) for years and always dealt with Ian Ball who was excellent. This time I dealt with Leon who definitely filled Ian's shoes. I kept asking him for different quotes as I changed my mind several times and he was happy to oblige. I had a problem with the car upon delivery and Leon (though it was nothing to do with the leasing company) helped as best he could. He followed things up to make sure everything was sorted and I was happy.”

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Posted 4 months ago

“Chris pearl was very very helpful quick and efficient”

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Posted 4 months ago

“First of all excellent service, from the start chatting Chris Peart who was superb from delivery of the car and which amazing quick and the price of the was the cheapest out of all of the lease companies I contacted”

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Posted 4 months ago

“Chris Peart was very helpful in finding a lease deal for me. He made it very easy for me to find a deal that suited my budget! Thank you so much!”

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Posted 4 months ago

“This is my fourth car with FVL. I look at other companies but FVL always come in with competitive prices and their customer service is great. I dealt with Peter Sherry for my last two cars and he has always been informative and helpful and returns calls or emails quickly. The delivery department contacted me to say the car was ready and asked when I wanted it delivered rather than being told when it was coming. The person delivering was in contact saying what time they would be arriving that day. Returns are easy and unpressured. A good company to lease your car through.”

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Posted 4 months ago

“I have been using FVL for over 8 years now, and I have always been extremely satisfied. Peter went above and beyond to find the right car for me, at the right budget, when I wanted to move to full electric. Delivery was made exactly as agreed, and the return of my previous lease was also managed perfectly. Great service, I highly recommend FVL!”

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Posted 4 months ago

“Very helpful at beginning of process but less information as process went on regarding confirmation of delivery”

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Posted 4 months ago

“I was scheduled to pick up my new vehicle and have my old vehicle collected on the same day, the 13th August 2024. Unfortunately things did not work out as planned and I had delivery of my new vehicle at about 1530 on the 13th! I had already had various e-mails from the finance company to say that my old vehicle would be collected the same day (13th). After various phone calls I was supposed to get a phone call from the pick up driver, this did not happen! The next morning I telephoned the collection company to be told that the soonest I could expect collection was Friday 16th; I was not very happy about this and I told the lady on the phone so! About an hour later I received a call to say that my old vehicle may be collected that day (14th). About another hour later I had a phone call from the collection driver to say the vehicle would be collected sometime that day. The vehicle was collected about 1530 that day, the 14th August 2024. My main concern was that I had travelled from Shetland, to exchange vehicles on the 13th August and I was returning on the 17th August. Both journeys involve a 12 hour overnight ferry crossing from Aberdeen. In the end all came to fruition but there was a lot of frantic phone calls.”

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Posted 4 months ago

Hi William I'm really sorry to hear that all did not go as planned with the collection of your car at the end of the contract. Unfortunately, it is not FVL who collect your car or who organise it. The collection of your car was organised and administered by the finance company, Lex Autolease, who own the car. I can pass this on to them or you can contact them directly should you wish to make a complaint. Should you need any further information or want to discuss further, please call 0800 298 2030 and ask to speak to me. Duncan

Posted 4 months ago

“Excellent communications skills. I could have got a better deal elsewhere, but because of this chap, honest thoughtful I decided to stick with Fvl. Top guy.”

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Posted 4 months ago

“First class service from start to finish, always great when someone listens to your needs then gets you what you want I can’t speak highly enough of the service and staff. Thanks again”

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Posted 4 months ago

“I mainly dealt with Peter who was always very friendly, professional and quick to resolve any queries I had. My needs as the customer were always put first and the process of leasing my cars has always been made clear a simple for me. I've also been able to get great deals on new cars coming which is a bonus.”

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Posted 4 months ago

“Excellant service and support . Peter Sherry sourced the car we wished and matched the cheapest competitor’s price. Kept us informed every every step of the way . Highly recommended.”

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Posted 4 months ago

“I must say First Vehicle Leasing is one of top leasing companies out there. Second car now leased with them, never a fault in service, prices and general customer relationships/service. Massive thank you to my account manager Peter Sherry and all the admin team. Always reliable, keeping me informed and happy to help with queries, concerns etc. Top service and therefore 5 stars to reflect my experience. Thank you FVL!”

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Posted 4 months ago

“I initially contacted FVL in October 2023 have finally taken delivery of the company vehicles this week. The delay was entirely due to my circumstances and for this I would like to thank Chris Peart for his patience and understanding as I carry the trophy for the longest deal in his many years at FVL. I look forward to leasing further vehicles with FVL and will be contacting Chris very soon.”

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Posted 4 months ago

First Vehicle Leasing is rated 4.8 based on 1,526 reviews