First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,531 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful staff who keep you well informed about your lease.”

Helpful Report

Posted 5 years ago

“Communication was timely and effective. Pricing was fair and transparent. Level of contact was good without being overkill. Felt like I was working with experts all the way from enquiry to delivery. Thanks.”

Helpful Report

Posted 5 years ago

Hi Dwight and thanks so much for taking the time to share your experience of FVL online, it means a lot to us. We continually try to improve our service and as you rightly say there is a fine line between being good and it being overkill - we're glad to strike the balance right here! We hope the new car is treating you well and we hope to welcome you back should you need another in the future. Happy Motoring, FVL

Posted 5 years ago

“Great service from the off, great communication, very pleased with vehicle.”

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Posted 5 years ago

Hi Arthur and thanks for your review, it means a great deal. We hope the new car continues to look after you! Happy Motoring, FVL

Posted 5 years ago

Hello Arthur and thanks for sharing your feedback online! We're happy to hear that you are now enjoying your new car! Happy Motoring, FVL

Posted 5 years ago

“Excellent support from David throughout the process.”

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Posted 5 years ago

“Had taken out my last contract with Network for a 2nd time and was slightly worried when they switched to FVL as some reviews I read were so bad. However I have just returned my car and taken out a new 4 year contract and everything went so smooth. Ross was amazing at finding me the best deal on the car I wanted, I had regular updates about delivery of said car, as well as collection of my BMW, and haven't had any obscene charges through the door for the return of last car like I was anticipating due to other reviews. Thank you FVL”

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Posted 5 years ago

Hi Suz and thanks for your review. We hope the new car looks after you well. Happy Motoring, FVL

Posted 5 years ago

“Excellent customer service Delivered on time Timely updates Fantastic”

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Posted 5 years ago

Hello Hamayun and thanks for taking the time to share your feedback! We're delighted to hear that you enjoyed the service! We hope the new car is going well for you and hope to welcome you back should you need another in the future! Happy Motoring, FVL

Posted 5 years ago

“Great communication and fast delivery”

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Posted 5 years ago

“Very easy to replace the lease car and kept me updated throughout the process. The swap was also completed on the same day which was seamless. Excellent service”

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Posted 5 years ago

“Very good customer services and answered all our questions in a knowledgeable manner”

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Posted 5 years ago

Hi Carol and thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the service and that our staff we're able to answer your questions efficiently. We hope the new car is going well and we hope that we can welcome you back should you need another in the future! Happy motoring, FVL.

Posted 5 years ago

“was very helpful every step of the way”

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Posted 5 years ago

Hi Pamela and thanks for saying so! We're delighted you chose First Vehicle Leasing for your new leased car! Happy Motoring, FVL

Posted 5 years ago

“They kept me infomed as to the availability of the new car. Always efficient and courteous.”

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Posted 5 years ago

“Everything ran smoothly and to plan. All staff are very helpful and friendly, nothing is too much trouble. Definitely recommend FVL”

First Vehicle Leasing 5 star review on 12th November 2019

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Posted 5 years ago

Hi Lin and thanks for your kind review and lovely photo! The new Clio looks great! We hope it treats you well and that we can welcome you back should the need arise again in the future! Happy Motoring, FVL

Posted 5 years ago

“Great value and customer care”

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Posted 5 years ago

Hello Arthur and thank you for saying so! We hope the new car looks after you well! Happy Motoring, FVL

Posted 5 years ago

“Every one was very helpful, delivery and collection went very smoothly”

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Posted 5 years ago

“Good customer service, great communication.”

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Posted 5 years ago

“FVL have kept in contact throughout these early days of my contract. So far, very pleased.”

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Posted 5 years ago

Thanks for your kind review, Gillian. We hope the new car treats you well and look forward to welcoming back for another one should the need arise again! Happy Motoring, FVL

Posted 5 years ago

“they found the car on the terms I wanted”

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Posted 5 years ago

“Brilliant service start to finish. Answered all of my questions, kept me informed and a pleasure to work with. Can't fault them.”

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Posted 5 years ago

Hi Pete, Thanks for taking the time to share your feedback. We're delighted to hear that you enjoyed the service and were kept well informed throughout the process. We hope the new car is going well and hopefully we can welcome you back should the need arise again in the future. Happy Motoring, FVL

Posted 5 years ago

“Stewart Watson was very good dealing with my new lease.”

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Posted 5 years ago

“Great service, we’ll organised removal of existing vehicle and we’ll coordinated with the delivery of the new vehicle. Kept up to date constantly with the delivery dates etc”

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Posted 5 years ago

First Vehicle Leasing is rated 4.8 based on 1,531 reviews