First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,530 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,530 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FVL made it very easy to sort out a lease car, they also came up with the best price for the lease compared to a dozen other leasing companies that I looked at. The process from start to finish has been exceptional and even although there were long delays with the car I was kept up to date at all times and expectations were given and met throughout the entire process. Many thanks”

Helpful Report

Posted 1 year ago

Hi Graham, Thanks for your kind remarks and taking the time to share them! thanks also for your patience and understanding during the delays along the way. Now you have your new car we hope you can get out and about, enjoying the car and the wonderful weather! FVL wishes you all the very best and happy motoring! The FVL Team

Posted 1 year ago

“I have used FVL to source vehicles for 15+ years and am always impressed by the service provided by Chris and the admin support team. Throughout that period of time Chris Peart has sourced vehicles, responded to requests for assistance and made me feel like a valued customer. I will return to FVL when I change my car next time and know for certain everything will run to plan. Thanks again.”

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Posted 2 weeks ago

“This is my 3rd vehicle from FVL and I’ve always found the process of renewing my vehicles really easy. Chris Pearl was my contact from FVL this time and he was professional and efficient. A brilliant service and I would highly recommend to friends & family”

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Posted 3 weeks ago

“This isn’t the First time I have dealt with FVL but what makes the whole experience hassle free is the person you deal with and in this instance and previous years it’s been Chris Peart whom has been great through the process.”

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Posted 3 weeks ago

“Chris Peart was my contact for First Vehicle Leasing. He was very helpful, knowledgeable and patient as it took me a while to choose which car I was going to have. Delivery was when they said, very smooth transaction. This is the second consecutive car I’ve had through FVL, I’d recommend them.”

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Posted 1 month ago

“Great service, all questions answered quickly. Chris Peart, was very helpful and great to deal with. Would highly recommend.”

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Posted 1 month ago

“Chris Peart was very helpful and instrumental in my decision to lease another vehicle Prompt replies Clear information and pricing Was a pleasure to deal with him”

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Posted 1 month ago

“brilliant service”

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Posted 2 months ago

“Good service and follow up , friendly staff and car came as expected and described”

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Posted 2 months ago

“Chris spend a lot of time (and had a lot of patience!) to sort out a good deal for our lease, this is our second lease with Chris and FVL, I would recommend them.”

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Posted 2 months ago

“Excellent service from helpful, knowledgeable staff.”

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Posted 2 months ago

“First by name and first for service. Car number 4 provided by Chris Peart. I return because I get super service and every car is spot on to my requirements. Wouldn’t bother looking elsewhere.”

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Posted 2 months ago

“I needed to replace a faulty family car quickly. Chris Peart and the FVL team were great and sourced a very reasonable EV replacement within 3 weeks. Would thoroughly recommend.”

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Posted 2 months ago

“Thank you so much to Peter Sherry for all his help with both returning my current lease and obtaining a new one. He was a true professional throughout. There was no hard sell, he was just helpful and professional and I wouldn’t hesitate to recommend him in FVL- that’s why this is my third car I have leased through them. Thank you”

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Posted 2 months ago

“Chris Peart was proactive, charming, helpful and on the ball. The chap who delivered the car was too. Happy customer. Thanks, all.”

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Posted 2 months ago

“Chris peart is the best car salesman I Have ever dealt with in over 40 years of buying cars. He covers the whole spectrum, addresses any potential problems, and always delivers what he promises.”

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Posted 2 months ago

“Great service”

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Posted 3 months ago

“In my 5th year now of being a FVL customer and just received my 2nd leased car. Christ Peart sorted it all for me both times. Chris was extremely patient while I decided on which car to for go and was great at communicating. An all round excellent service and will be recommending.”

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Posted 3 months ago

“1 star for poor service;”

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Posted 3 months ago

Hi Tarek I'm really sorry to hear about the poor service. Could you please email crm@fvl.co.uk with some more details so I can look into this for you? Duncan

Posted 3 months ago

“I have been a customer a good number of years now and have always experienced a great service from FVL, specifically from Chris Peart who is great to deal with and makes the whole process feel seamless. I have leased 4 cars from FVL and found they have a great range of cars at very competitive prices. I highly recommend FVL!”

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Posted 3 months ago

“I’ve have recently taken delivery of my new car leased from First Vehicle Leasing. I would just like to say thank you to Leon for his very professional and friendly service, This is my third time leasing via FVL and I they will definitely the first port of call next time we’re looking for new vehicle”

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Posted 3 months ago

First Vehicle Leasing is rated 4.8 based on 1,530 reviews