FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, professional and a great product, will be ordering again”

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We look forward to your next firewood order Matthew, thanks for the review!

“Wood ordered - delivery time given and arrived on time and positioned where I needed it.Only an odd evening fire to date but provides excellent heat and burning time so far.”

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Thanks for the 5 star review Noel

Glad to hear the logs burnt well Noel

“Excellent quality product delivered at agreed date.”

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pleased to learn your logs arrived ok

“We had a slight access to our property 'hiccup' with the delivery company but FirewoodFund intervened with care and concern and quickly and amicably resolved the problem. The logs are exactly as described and delivered to your door. This is our first purchase from FirewoodFund. We are very impressed and will be buying again. Highly recommend, buy with confidence you won't be disappointed.”

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Glad we got there in the end Alan. Pleased you like the quality of the kiln dried logs!

“Great service and wood is the best we have had thank you”

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Thanks for saying that the logs are the best you have ever bought

“Good quality logs with a 0% moisture reading on delivery. Didn’t expect to get them delivered in the current pandemic so all credit to the freight company.”

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Thank you so much for this positive review

“Well pleased with the logs we received and will be ordering some more when we need to.”

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It's great to hear that you are happy with the logs you received and that you will order from us again in the future. Thank you.

“Fabulous service - on-time delivery, good products and very pleasant people! Mark”

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What a fantastic review! Thanks for taking the time to leave this review for us.

“Communicative and delivered as expected. Lots of good wood for the price.”

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We're happy that you were impressed with the amount of wood you got for your money. Thanks for leaving us this review.

“Have just used the logs in my pizza oven and they gave a great burn. The logs were delivered on the day stipulated all bagged up which is perfect to keep them dry and easily transportable.”

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Thanks for sharing this positive feedback with us. We are pleased that the logs were perfect for using in your pizza oven.

“Excellent firewood delivered on time and in a convenient place for unloading.”

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Thanks for leaving us this review James. It's great to hear that you're happy with the quality of the firewood and the fact it was delivered to a convenient place.

“The best wood we have ever had. Fabulous!”

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We couldn't ask for a better recommendation from a customer! Thanks so much Catherine. :)

“First time customer and was very impressed with the delivery (on time as promised) and the wood burned beautifully and with noticabely less smoke than other suppliers I have used in the past. The driver who delivered told me that he used Firewood Fund and I would not be disappointed....how right he was!”

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It's great to hear that the wood from us burned with less smoke than the other firewood you have used before. Thanks for taking the time to leave us this glowing review.

“I bought the beech logs. Lovely smell to them! and they burn very well giving a good heat. Thank you Firewood fund!!”

FirewoodFund 5 star review on 18th March 2020

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Amazing photo of the beech logs in use! Thanks for sharing it with us Josephine.

“Couldn't be easier. You buy firewood on line. Choose when to get it delivered. Delivered on a pallet to your door. Great communication and the wood burns especially well as is kiln dried. Have to say their recommendation for how many kindling and lighting boxes to buy to match the chosen quantity of wood is spot on as well.”

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We aim to make it as easy as possible to order firewood online and from your fantastic review we can tell that we have succeeded. :) Thank you so much for your feedback.

“First class service from ordering through to delivery. Quick easy no fuss, arrived early on arranged day, and placed on pallet where I wanted them.Fantastic will be ordering again.”

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We are delighted to hear that you will be ordering from us again in the future Barbara. Thank you.

“Easy ordering and arrived on time. Electric pallet allowed driver to put the pallet exactly where I wanted. Wood burns well. Possibly too many rather thin logs - larger ones burn longer without requiring any attention.”

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Thank you for the review you left us. We are pleased to hear that your order arrived on time and that we were able to leave it in a suitable place for you.

“Really easy to order online and were told exactly when to expect our delivery. The driver could not have been more polite and helpful. Altogether a good experience and would not hesitate to recommend Firewood Fund.”

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Thanks so much for recommending our company. It's good to hear that our delivery driver was polite and helpful when delivering your firewood.

“Wonderful logs which are so dry! Efficient service too. I would thoroughly recommend them!”

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It's great to have your feedback. Thank you for recommending us to others.

“This was our first time ordering logs for our new stove. The website is so easy to use, the communication and follow up is excellent. Most importantly the wood is brilliant! The delivery driver was also particularly helpful and friendly. We would highly recommend”

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Thanks for choosing to order your first batch of logs from us for your new stove. We hope you will order from us again in the future.

FirewoodFund is rated 4.9 based on 583 reviews