FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time we have received wood from the Firewood fund. This delivery had a problem which was resolved promptly. We were grateful to Matt for sorting it out. The wood burns beautifully it smells wonderful. Would recommend the Firewood fund and will order again next time. Thanks”

Helpful Report

“Had a delivery of two bulk bags before Christmas along with a 200 pack of firelighters. The logs are excellent burn quality....as described. The best I have ever had! I don't know if we got a bad batch of firelighters but it was like a giant mouse nest inside the box with just about 50% usable. The ones we used were excellent quality but the rest was just straw. I am not marking my feedback down as I believe we were just unlucky with the firelighters and I would use them again.”

Helpful Report

Thanks for the lovely review. We have just credited you for 50% of the firelighter box value. Hope that helps.

“delivered on time and wood is great quality”

Helpful Report

Thank you Stephen for your amazing 5 star rating of FirewoodFund! We are so glad you have been satisfied with the quality of the wood and that it was delivered on time.

“The best logs we have ever used. Burn quickly and efficiently.”

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“Promptly delivered. Well packaged. Left in a great position in the garage. Shall be buying another”

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“Very good service when I enquired about the ETA of the delivery due to adverse weather conditions. Great wood and burning well! Delivery guy was fantastic and worked hard to drop off in a place that was convenient for us.”

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“Exactly as advertised and very helpful guy on delivery.”

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“Second time I have purchased logs from this company. Wood has been perfect for my log burner. Good quality and very little wastage. Delivery guys rang on good time to notify time of arrival and transported logs down a cobbled lane to my back entrance...very friendly and polite. Will buy again.”

Helpful Report

“They are dry and burn well and compared to others we have tried are far superior.”

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“Seamless delivery. A polite and efficient carrier who couldn't have been more helpful. The logs are perfect - well done all.”

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“Delivered as expected on time and water tight”

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“great logs, second purchase and about to make a 3rd! Quick delivery and good value.”

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“the items arrived on time, the logs are cut just to the right lengh and the heat that these logs give is fantastic, warms the room and if you leave the door open after a bit the heat can be felt outside of the room and even as you are coming down the stairs the heat is felt from the logs, I should have brought a log burner long ago and these logs from FirewoodFund, I would recommend these Kiln dried logs.”

Helpful Report

Thanks for the review Baljit

“Burning well and keeping us warm!”

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“Delivered as expected, good quality logs - no complaints! Thank you”

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“Really good logs!”

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“Excellent product and so convenient will definitely order again”

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“Perfect transaction,driver was great with an electric pallet truck placed pallet just where I wanted it.”

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Thanks for the review Michael. Glad everything went to plan from start to finish :-)

“Delivery was spot on, no fuss. I tried to check the moisture reading with my meter before I unloaded but couldn’t get a reading. I thought the meter must be broken so checked it on a live tree. My meter is fine. These logs were really dry and burn fantastically!! I’ll definitely be getting more from you guys! Thanks and merry Christmas to you.”

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Helpful Report

Thanks for the 5 star rating Philip

FirewoodFund is rated 4.9 based on 583 reviews