FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service and very good quality wood. The bags are returnable, which helps the environment”

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Thanks for the review Nigel. Pleased you liked the bag return service. We like to reuse the bags for more firewood deliveries !

“You got your delivery well sorted and were accommodating re my change in delivery dates”

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Thanks for the review. Pleased you liked our kiln dried log delivery service!

“Was a really easy process to order, I spoke with Matt as I’d mixed up the delivery dates and nothing was an issue he was more than happy to help. Will order again!”

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Glad to of service. We look forward to supplying you with kiln dried logs again !

“The website was easy to use and delivery was easy to arrange. The delivery man was very helpful and personable and the logs burn beautifully. I would highly recommend Firewood Fund and will be using them again in the future.”

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Thanks for the lovely review Susie. Glad those kiln dried logs burnt well 😊

“Very happy with our purchase. Wood delivered as promised and burns beautifully. Reliable company- will definitely use again.”

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Thanks for the lovely review Mark. We are pleased that kiln dried logs burnt well! We look forward to providing you with a log delivery service in the future.

“Delivered on time. Well packaged. Would highly recommend A+++”

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Thanks for the A+++ log delivery review Nyreen! Glad that you thought the hardwood logs were well packaged too.

“Good delivery with no fuss. Dry wood which is burning well and very good quality kindling. Very pleased.”

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Hello Viet-Xuan, thanks for the review. Pleased that you liked the kiln dried logs!

“Great quality wood, easy ordering, convenient delivery and good aftersales. Recommended.”

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Hello Jeremy, thanks for rating our log delivery service and recommending us! Appreciated.

“The logs light easily and burn nice and hot; delivered neatly bagged up on a palette. Recommended.”

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Hi Patrick, glad you liked how the log delivery was packaged. Please also remember you can return the bag so it can be recycled :-)

“Great wood, well packaged and delivered on time”

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Thanks for the 5 star review relating to our kiln dried logs!

“Wood was delivered on time. Wood excellent quality & burns well. Will order again.”

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Hi Sheila - thanks for the 5 star kiln dried log review! We will look out for your future firewood orders ;-)

“I was very pleased with the service I received from the Firewood Fund. The price was good, ordering simple and delivery straightforward. I haven't used any of the logs yet but they seem very dry and good quality. Also pleasing to have personal text follow up from Matt who is clearly passionate about his business (and the fine village of Mulbarton!). A good experience all round so thanks.”

Helpful Report

Thanks for the detailed review Jeremy. You are correct, we are very passionate about delivering for our customers! The kiln dried logs we supply are the best we could find in the UK.

“This is sustainably sourced wood from the UK. They were very ogliging, also the wood came with no plastic packaging at all. The wood is burning well so it's well dried.”

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Glad you liked how the log delivery was packaged Cordelia. Our kiln dried logs are below 20% moisture, which is why they burnt so well. We hope to deliver your logs again! :-)

“Easy ordering system, delivered on time. Well packed and a free bag return system with collectplus. I bought 10inch logs, nice and dry, burn slowly as expected. Would recommend FirewoodFund.”

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Pleased to learn you found the ordering process to be easy. Thanks for recommending our kiln dried logs and service - appreciated.

“Excellent service from order to delivery. Great communications regarding delivery with a 2-hour time slot was appreciated. Good quality logs that give out plenty of heat. Will definitely buy again.”

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Thanks for the 5 star review. We would love to help with your log deliveries in the future!

“Excellent, 100% the best logs we have ever had and a great order & delivery service too. .”

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Hi Chris, thanks for such a flattering 5 star review. The kiln dried logs we supply, were the best logs we could find on sale in the UK. Our aim is to always deliver excellent quality firewood across the UK. Thanks again!

“Delivery man was very helpful”

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Hi Pauline, pleased to hear the delivery man was helpful. Trust the firewood logs burnt well too! :-)

“Great logs, delivered when requested, great service”

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Thanks for rating our log delivery service 5 stars Sandra. We are pleased the hardwood logs burnt well too!

“As ever, a fabulous service!”

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Thanks for the review and repeat kiln dried log order Philipp.

“I have my first wood burner and was told by friends that to get a good fire it is all about the quality of the wood. I am delighted with the wood supplied by FirewoodFund. Excellent service and the logs look and burn great.”

Helpful Report

Your friends are right. You simply do not get the heat required from damper seasoned logs. Our kiln dried logs ensure you get decent heat output. We also only supply hardwood, which means the logs last when put into a stove. Thanks for the positive review!

FirewoodFund is rated 4.9 based on 583 reviews