FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and the wood burns very well!”

Helpful Report

Thanks for your positive review.

“Our first time ordering logs for our new stove and we have found our supplier! Excellent communication, very helpful delivery driver (called when nearby) and most importantly of all - Great logs! Highly recommended this company”

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Thanks Robbie for choosing us as the supplier of logs for your stove

“Easy to use website Contact on the morning of delivery to confirm delivery time -excellent Excellent wood Can’t fault the service and will definitely be a return customer”

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We look forward to taking your firewood order again in the future Andrew. Thanks for choosing to shop with us.

“Great service, pallet of 30 bags of wood and 3 boxes of kindling was extremely well wrapped (very useful considering the horrible weather). After service text to make sure everything was ok. Best Quality of wood than any we have used since having our wood burner installed. Will be ordering again.”

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It's great to hear that you'll become a repeat customer because you're impressed with the quality of our firewood and our customer service. Thank you Dawn.

“Very pleased with the delivery and supply of my pallet of bags of firewood. Courteous driver phoned 45 mins before arriving to update me, Have been burning some of the logs this weekend and theyve given a great cozy feel to our home on a chilly weekend. Many thanks.”

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Such a lovely review you left for us! Thanks so much :)

“Great service/ communication/ product”

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We appreciate you taking the time to leave us this 5* review. Thank you

“Excellent! Easy to order on line. Customer service great. Matt advised of expected delivery time and then checked by text to ensure that the delivery had gone well. Kiln dried logs excellent and are really worth paying that little extra for.”

Helpful Report

Thank you for recommending our firewood logs to others by saying that you've found our kiln dried logs are excellent quality and worth spending a little more on.

“The wood arrived within the allocated time. High quality and a very helpful and pleasant delivery man. I would highly recommend the company”

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Thank you for saying you would highly recommend our company to others

“Very nice customer service from Matt and the delivery arrived as expected. The logs are burning really well.”

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Thanks for leaving us this fantastic review

“outstanding,faultless,service. Excellent wood. Thank you”

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Such a wonderful review Neil! Thanks so much for taking the time to leave it for us.

“Excellent service excellent product we certainly have used less than our previous suppliers lot as its so efficient and hot actually burns for longer.”

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Thanks so much for this positive feedback Debbora. It's fantastic to hear that you have found our firewood to be so efficient.

“Wood is very good apart from a few logs that are obviously dead. Not much heat in them”

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Thank you for leaving us your review

“Excellent service - delivers on time by an extremely helpful driver. Quality of the wood is first class.”

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We're pleased that the driver was so helpful when delivering your order. Thanks for saying that you've found the quality of the wood to be first class. :)

“I can recommend this company. Their easy to navigate site is a pleasure to use, the delivery was on time and we had no problems at all. The wood is the best we have yet had, and the follow-up from them to check that all was well was spot on. Thank you and we will definitely use them again.”

Helpful Report

We really appreciate you taking the time to leave us such a fantastic review. It's great to know that you found our website easy to use and that you're impressed by the quality of the wood we sell.

“Never used this company before but took a chance when I saw them on the internet. Delivered on time and the quality of the logs is superior to other companies I have used previously. Other companies logs were hard to get started and burned poorly. I Highly Recommended Firewood Fund.”

Helpful Report

Such a great review! Thanks so much Geoffrey. We hope you will order from us again in the future.

“There was a problem with the website changing my delivery date, but they responded very quickly to get the correct day sorted. Delivery man was very helpful, and the wood itself is great - very dry and cut to the perfect size for our fireplace.”

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We appreciate you taking the time to leave us this 5* review Catherine. Thank you.

“Very pleased with the delivery service and the logs were nice and dry. Very happy with what we have so far. Will be ordering again. Thank you.”

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It's wonderful to hear that you've been impressed by the logs you ordered from us and that you will go ahead and order from us again in the future.

“Delivered on schedule. Excellent quality wood which burns with tremendous heat output. Fantastic. Fully recommendable.”

Helpful Report

Thanks so much for writing your review to let others know that you've found our logs to be excellent quality wood that burns with tremendous heat output.

“Excellent logs, dry and cut to a convenient size. Burn beautifully.”

Helpful Report

It's great to hear that you were happy with the firewood you ordered from us Chris.

“I am very pleased with the wood - it's different sizes are useful and it burns beautifully. I would have liked to have got a text the day before delivery with, at least a 3 hour slot as I could make no plans between 9-6pm.”

Helpful Report

We are pleased to hear that you were happy with the wood you ordered from us but we're sorry we couldn't give you a more specific delivery time. We hope you will order from us again in the future.

FirewoodFund is rated 4.9 based on 583 reviews