FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many logs are small more like kindling”

Helpful Report

Hi Ian, sorry to learn you are not pleased with the logs. If you email us some photos of the logs outside of spec, we will investigate and work towards a resolution.

“excellent quality of kiln dried logs burns a treat would definitely buy again”

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Hi Derrick, thanks for the repeat order and 5 star review about our kiln dried logs.

“Excellent logs and service”

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Thanks for the 5 star firewood rating!

“Love these logs, they burn really well. Also Matt is great and really helpful. Happy Xmas xx”

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Hi Gaynor, thanks for the 5 star review about our kiln dried logs & Xmas msg.

“Lovely logs, well placed by the wonderful carrier driver”

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Thanks for the 5 star review about our kiln dried logs

“My third delivery from.Firewood Fund and I've never been disappointed with the quality of the logs.My terrier Freddie can't wait for the woodburner to be lit in the afternoons so he can luxuriate on hearth in front.”

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Hi Julie, thanks for the repeat order and review. Glad to learn Freddie enjoys the heat from your wood burning stove!

“Very pleased with my repeat order 1.6m3 logs. Delivered right to our driveway and now stacked in our new log store. They burn nicely. Not too fast, and are the perfect size for our combination wood/pellet burner.”

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Hi Alan, thanks for the 5 star review about our kiln dried logs.

“Excellent service delivered on time and with courtesy. Logs great size and burn well”

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Thanks for the 5 star firewood rating Lesley

“I had to pay extra postage & collect from the sorting office, so not very happy with the service. product is fine.”

Helpful Report

Thanks for the review Nicola. I am surprised to learn about the extra postage. Please could you send us a direct email outlining what happened so we can work towards a resolution.

“Top quality wood 10/10 service will definitely use again.”

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Thanks for the 5 star firewood rating Martin

“Excellent logs. All various sizes which really helps. Dry and ready to go.”

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Thanks for the review

“Great service, delivery is quick and easy and all products jsut as described. Helps when you are replanting too. Cheers”

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Thanks for the 5 star review Daron

“Excellent product and very reliable service The only problem I had was they sent a huge lorry to our single track lane he couldn’t get up our drive and had to leave the logs half way up for us to move to the garage by hand - not happy bout that”

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Thanks for the lovely review Dagmar.

“Delivered on time as usual, perfect condition and a friendly driver”

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Thanks for the repeat order and review

“Always get our logs from here, the quality of the wood is excellent.”

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Thanks for the repeat order and review Catherine

“High quality wood that burns beautifully. Efficient delivery, will definitely use again and recommend”

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Thanks for the 5 star review Oliver.

“Looks to be good quality wood. 2nd time buying wood from you so sent the big wood bags back to you. Hope you can use them again.”

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Thanks for the repeat order and review Nicholas. Yes, we check the bags returned and reuse where possible.

“Great logs. Thank you.”

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Thanks for your photo review! Your Labrador looks very cosy :-)

“Super experience, delivery great, driver excellent. Logs are fantastic. All round pleasant experience.”

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Thanks for the review - great to learn you had a 5 star experience

“FABULOUS logs. They burn so hot and clean. Delivery was great too as the driver put the pallet straight in my garage. Thank you for all round great service”

Helpful Report

Thanks for the review

FirewoodFund is rated 4.9 based on 583 reviews