FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery excellent firewood nice and clean Struggling to get a return label for the bag”

Helpful Report

Thanks for the review Rowland. The return instructions should have been in the bottom of the bulk bag. That said, I hope the instructions since emailed helped you out.

“Excellent logs great value for money.”

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Thanks for the 5 star review June :-)

“Wood is great, dry as a bone, and burns perfectly!”

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Pleased to learn you like the kiln dried logs Matthew

“I would recommend Firewood Fund to anyone!”

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Thanks for the review and recommendation Gaynor

“Superb service So kind and respectful”

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Thanks for the lovely review Peter

“Very good quality dry logs, conveniently delivered”

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Thanks for the review

“I am a very happy customer. Excellent communication about delivery and the product was outstanding.”

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Thanks for the 5 star review Stephen

“Firewood Fund provides a faff free order and delivery service. The jumbo bag held a good selection of kiln dried, various size hardwood logs.”

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Thanks for the review John. Glad you liked the mixture of kiln dried hardwood logs provided.

“Good quality bone dry logs delivered by a very polite young man. They were neatly stacked on a pallette.”

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Thanks for the review

“Have purchased from FirewoodFund before and have found they okay.”

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Thanks for the review.

“Very good”

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Thanks for the review Wendy

“As always the logs are of excellent quality. We are enjoying cosy nights in.”

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Pleased to learn your logs are keeping your home warm and cosy.

“Great kiln dried logs great size & packed tight in bag”

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Thanks for the review.

“First time using FirewoodFund, I am very pleased with the quality of wood, no silver birch which burns quickly like previous suppliers I have used. And they also send yourna bag tonreturn your used sack. Also helping the environment. I will definitely use them again.”

Helpful Report

Thanks for the 5 star review Rosemary. We look forward to helping you again.

“They are great, at the last minute I needed to change my delivery and although they said they can't promise anything, they managed to change it. Very pleased with their service and the ligs”

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Thanks for the review. We always do our best to help :-)

“highly recomended extant value always willing to help you has number of special offers will always use them”

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“A good selection of quality hardwood for my log burner, was delivered on time and presented on a pallet. Easy process to return the large bag via Parcel +. Will deal with this company again.”

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“Pleased I found this company, the logs are a perfect size for my stove, I live in a terraced house so the pallet was dropped outside and I borrowed the logs into the back garden couldn't be easier, I will be ordering some more”

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Thanks for the review Eric. Our summer sale has just started, so maybe worth visiting our website sometime soon.