FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up on time and the wood was high quality & is burning well. Would recommend.”

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Thanks for the review and recommending Declan

“All round excellent again.”

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Thanks for the review Annette

“There were too many stick thin logs in the delivery that burn too quickly. However, the thicker ones have a long slow burn and are good quality. Nice smelling.”

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Sorry to learn you were not 100% satisfied with the logs Stuart. Please could you email us some photos of the logs that you feel are too thin, so we can work towards a resolution. You can reply to your order confirmation with the photos and we will action the email.

“Good quality wood burns well thanks”

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Thanks for the 5 star review Richard

“Received second delivery yesterday. Excellent service and great quality. Now that know them I have ordered larger quantities. I would recommend them every time. Stay warm everyone”

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Thanks for the repeat order and review John

“The wood arrived on time, the driver was helpful and wood is of a good quality”

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“Logs burn wonderful and have a wonderful woody smell when burning.”

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Thanks for the lovely review Edsel

“I was slightly sceptical as to whether the kiln dried logs would give out enough heat and how they would behave in my fireplace. I shouldn't have worried as they burned hotter than I imagined but also, being kiln dried, they didn't spit small sparks all over the carpet in front of the fire. We tended to use about 4 of the pre-chopped logs per night when we did have a fire which heated the room perfectly well.”

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“Logs as described, delivered on time, good communication. Delivery driver brilliant, so helpful and friendly. Excellent all round service, so rare nowadays.”

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Thanks for the review Annette. Glad to learn you are happy with all aspects of the service.

“Great dry logs delivered quickly. They burn really well.”

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Thanks for the review Julia

“Fabulous service, delivered to where requested .Exceptional quality logs which will keep us warm all winter. Certainly will be buying and burning these again.”

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“Spot on as usual, delivery lad is superb”

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“Very pleased with the logs, I bought bags as they are easy to move as I’m on my own. They burn really well and cleanly, hardly any ash and belt out loads of heat even with the stove turned down, and they last well.”

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“Arrived as planned, well packaged, good size dry logs which fit perfectly in my log burner.”

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“Logs light easily and burn for quite a long time. They are great!”

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“Excellent quality , burn for ages”

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“Quality logs but it was the customer support that made the difference!”

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“All good very happy thanks will use them again thanks very much”

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Thanks for the 5 star rating Richard. We look forward to sending you more kiln dried logs.

“Very good quality logs burn really well”

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“Delivered on the day requested & easy to unpack & good quality kiln dried logs.”

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FirewoodFund is rated 4.9 based on 583 reviews