FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time, bag sealed and waterproof at a fair price”

Helpful Report

We're pleased that you are happy with the price you paid and that we delivered your order on time. :) Thanks for sharing your feedback with us.

“Really clear ordering, prompt delivery and good communication - they left the logs exactly where I asked and they’re exactly what I asked for.”

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We appreciate you leaving us this valuable feedback. Thank you Lisa! :)

“Nothing to say other than excellent”

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Thanks Alex! That's a lovely review to leave for us. :)

“Excellent service, good quality logs, , delivery arrived on time, everything went to plan. Would definitely use again, highly recommend”

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Thanks so much for highly recommending us to others.

“Awesome wood for burning, everything I tested had 0% moisture. Burns efficiently and kicks out loads of heat. 2nd order I've had from here, wouldn't order from anywhere else now.”

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It's fantastic to hear you say that you wouldn't order from anywhere else now. Thank you Adam! :)

“Easy to order, arrived when expected. Delivery driver made sure the logs were left were I wanted them. Logs seem good quality too”

FirewoodFund 5 star review on 21st November 2019

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Thanks so much for sharing your positive feedback and photo with us. We are pleased to see that you are happy with your order.

“Excellent service, quick efficient delivery & logs burn really well. Definitely recommend.”

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It's lovely to hear that you were happy with your order from us.

“I love your kiln-dried wood. It's definitely worth getting kiln-dried over other wood - it burns easily and warmly in our wood burning stove. And it's definitely worth getting from FirewoodFund as an ethical supplier with great customer service and great, easy delivery. Thank you FirewoodFund!”

Helpful Report

It's great to hear that you were impressed with the quality of the kiln-dried wood you ordered from us. :)

“Great wood and costumer service. We got cutoff online and straight away received a friendly email to say please to try again. Which we did! Upon delivery, owner texted to check whether delivery and wood was ok. Very happy indeed.”

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We are pleased that you chose to place a firewood order with us. We hope you will do so again in the future. :)

“Easy to order, delivered as promised, 1st class seasoned logs, very clean burning & high heat output. Matt has always text me after the logs have been delivered to ensure that I'm happy with the whole service.”

Helpful Report

Thanks for saying you think our logs are 1st class! ) We're pleased to hear you are happy with the order you placed with us.

“Excellent service. Good quality wood.”

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Thanks for the 5* review you left for us. :)

“Helpful advice on the phone for a log burner newbie and nice and neat pallet of 30 Kiln dried logs which burn so well. Definitely will be back.”

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Andy, it's great to hear that you've decided to order from us again in the future. Thank you. :)

“Easy to order and good value given size of logs. Great comms leading up to delivery. Logs burn wonderfully - will use again.”

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We're happy to hear that you feel our logs are good value for money. :) We look forward to your future orders.

“As a new customer who has tried many different wood suppliers I was just not expecting the quality received! Both in terms of delivery and the wood itself! I think I’ve found my future wood supplier!!! AAA+ David Hughes Debenham”

Helpful Report

We are delighted to hear that you were happy with your order from us here at FirewoodFund. We look forward to your continued custom. :)

“Excellent service, delivery was as stated and the wood is of extremely good quality. Even provide a bag to return the log bag in, very environmentally conscious company. Very pleased all round the second time we have ordered from firewood fund”

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It was very kind of you to take the time to leave us this wonderful review Philip. We look forward to you ordering from us again in the future. :)

“a very courteous and hepful delivery of logs”

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Thanks for leaving us this glowing review Gillian! :) We appreciate it.

“Really pleased with my delivery. Great customer contact and service”

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We're happy to hear that you were impressed with our customer service when placing your order.

“Excellent service, positioned bag exactly where I wanted. Wood quality superb, price competitive and from sustainable source, can’t be beaten.”

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It sounds like you are very happy with the firewood order you placed with us. Thanks for sharing your positive feedback on here.

“Extremley pleased with this purchase all round. The order process was simple, and I was kept fully up to speed on the delivery progress & timelines. When the delivery arrived the driver had no issue whatesoever wheeling the securely strapped pallet of wood directly into my garage. The quality of the logs is the best that I have had so far, lights really easy & burns really well and clean, and delivers maximum heat. I will definately be re-ordering from FF again, and would have no issues in recommending to freinds & family”

Helpful Report

Craig, we really appreciate you taking the time to leave this positive review for us. It's great to hear that the quality of our logs is the best that you've had so far and that you'd recommend us to you friends and family. Thank you.

“Excellent service, and with a smile! Many thanks for your efficiency”

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We aim to please! :) We hope you will order from us again in the future.

FirewoodFund is rated 4.9 based on 583 reviews