FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product excellent quality delivered on time”

Helpful Report

Thanks for taking the time to leave us your positive feedback Mike. We're always pleased to hear from our customers.

“Relatively expensive, but excellent quality and consistent size and type of logs.”

Helpful Report

Thanks for your feedback Peter. We're pleased that you were impressed with the quality of the firewood and the consistent size of the logs.

“top draw logs for woodburners you will not find better”

Helpful Report

Thanks for saying you won't find better logs for a woodburner. That's a great recommendation. :)

“Excellent delivery notifications. Logs arrived on time. Good quality wood well dried and cut. Logs give out more heat than any we have had in the last 30 years. Very happy and will reorder more very soon.”

Helpful Report

What a fantastic review! Thanks so much Mark. It's great to hear that our logs give out more heat than any you've have in the last 30 years.

“Easy to order... Delivery went well. Very Helpful. Logs burn great... Warm and cosy !!”

Helpful Report

It's great to hear that you were impressed with the ease of ordering and the delivery. We hope you will purchase logs from us again in the future.

“Excellent service! Order was simple, delivery was on time and our instructions were confirmed with a call from the driver. Wood is great quality - good size logs and burns well. Delivery was followed up via sms to check if we are satisfied. Very happy, and will definitely use them in future.”

Helpful Report

We love your positive review! Thanks for taking the time to leave it for us.

“Excellent selection of wood good size and burns well”

Helpful Report

We're pleased to hear that you were impressed with the firewood you ordered from us.

“Very helpful staff. Logs great and arrived exactly on time and moved into desired storage thank you”

Helpful Report

We're happy to hear that you found our staff to be helpful when ordering firewood from us.

“Amazing service. I was kept up to date regularly until my Wood was delivered. The driver was happy to seen me and quickly unloaded the pallet into my garage 😊”

Helpful Report

Thanks so much for your fantastic 5-star review Sarah! We hope you will order from us again when you next need firewood.

“Great fast friendly service.”

Helpful Report

We're pleased that you're happy with the service you received when ordering wood from us. Thanks for taking the time to leave us a review.

“Excellent quality wood, delivered on time. Matt is also very responsive to questions.”

Helpful Report

We're pleased to hear that Matt was able to answer any questions you had and that after placing your order you were impressed with the quality of the wood we delivered to you.

“Great help from Matt when arranging the order/delivery as we live in a cottage with restricted access. The wood arrived right in the middle of the delivery slot we were notified of. Great service and I will use them again”

Helpful Report

We aim to please! Thanks so much for taking the time to leave us this glowing review Martin. :) We look forward to you placing an order again in the future.

“Delivered on time, to the correct place by your carrier, a helpful young man.”

Helpful Report

Thanks for sharing your positive feedback with us.

“Terrible delivery experience.”

Helpful Report

“Easy to order through and quick delivery. Will use again”

Helpful Report

It's great to hear that you are impressed with how easy it was to order from us. We look forward to delivering firewood to you again in the future. :)

“Always prompt with kerbside delivery. Wood is always of good quality. This is our fifth delivery. Very happy.”

Helpful Report

Thank you so much for leaving us your wonderful review and also for choosing to order from us 5 times. :)

“Excellent service and good quality wood, as always.”

Helpful Report

What a terrific review you left for us! Thanks for taking the time to share your feedback. We really appreciate it.

“Excellent service, delivered on time & as close to our log store as possible. Wood burns really well too, would definitely recommend and will be purchasing again in the near future.”

Helpful Report

It's great to hear that you were impressed with all aspects of placing an order with us. We look forward to your continued custom. :)

“It's my first time buying firewood online and must say I'm impressed. Ordering was easy, and they turned up on the morning they were scheduled. Came in a large builders type bag, wrapped and covered well. The logs are very dry and well seasoned, I had a fire the night i got them and they burn brilliantly, down to ash. After my experience, I wouldn't hesitate to recommend this company, excellent service, thanks.”

Helpful Report

Thanks so much Andrew for taking the time to write this informative review for everyone to see. We do our best to keep our customers happy so we are delighted to hear that you were impressed with all aspects of your order.

“Good price, excellent quality logs, prompt delivery with handy tracking so I knew when it was coming on the day.”

Helpful Report

Thanks for the fantastic review Dan! We hope you will order from us again in the future.

FirewoodFund is rated 4.9 based on 583 reviews