FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good logs for wood burning stoves, can not fault them neither too large or too small. Just right and burn easily as well as giving a good heat.”

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Hi Brian, thanks for the 5 star review about our kiln dried logs. Glad they are generating lots of heat.

“Excellent fire wood and customer service . Highly recommend”

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Hi Iris, thanks for the 5 star review about our kiln dried logs and service. Lovely to see your dog chilling in front of the fire :-)

“Great service and products”

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Thanks for the 5 star rating & review

“Pallet delivered to where I asked the driver yo put it, easy to get the logs out of the sack, and they burn really easily. Happy customer.”

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Hi Ian, thanks for the 5 star firewood rating!

“Delivery was on said day and the driver was amazing, delivered right to the door thank you. Logs burn really well, will be buying again.”

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Hi Joanne, thanks for the 5 star review about our kiln dried logs & service :-)

“Logs not up to the usual high standard, a few were damp. It's good to get a mix of sizes but this time there were far to many small pieces, not what you would classify as logs.”

Helpful Report

Thanks for review. Sorry to learn that you felt that the logs were not to the usual standard. Please could you email us some photos of the logs that are outside of spec, we will then review and work towards resolution.

“Great website, easy to use, delivery as requested, logs rather wooden though 😉”

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Thanks for the 5 star review about our website, service & kiln dried logs

“Easy to order with reliable easy delivery of logs. Good sized logs cut to right dimensions. Will be ordering from Firewoodfund.co.uk again.”

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Hi, thanks for the 5 star review about our kiln dried logs and service :-)

“super dry,super warm”

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Hi David, thanks for the 5 star review about our kiln dried logs

“website easy to use; delivery date confirmed & delivered on the specified day; delivery driver helpful - transported the bundle into our garage on the pallet truck; wood is dry & burns fine - nothing bad to say: recommended”

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Hi Kevin, thanks for the 5 star detailed review about the logs and service :-)

“Delivered on time. Excellent logs. Very helpful driver.”

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Hi Stuart, thanks for the 5 star review about our kiln dried logs.

“very good burn well delivered on date i wanted delivered”

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Hi Stephen, thanks for the 5 star review about our kiln dried logs and service

“Arrived on time, easy to store in appropriate size bags of logs. Easy to order.”

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Hi Joanne, thanks for the 5 star review about our kiln dried logs & service.

“The wood itself is excellent and burns beautifully. Delivery was exactly as stated and packaging makes it easy to store. No doubt we’ll be repeating this order again. Perfect!”

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Hi Graeme, thanks for the 5 star review about our kiln dried logs

“Love FirewoodFund You can pick your own delivery date. Helpful delivery guy drops your well packed logs where you ask. Logs are very clean, kiln dried and burn well giving off a cosy warm ambience to the room. We always buy from FirewoodFund and highly recommend them.”

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Hi Alan, thanks for the repeat orders and 5 star firewood rating

“Great price, with more logs than I thought were included.”

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Hi Babak, thanks for the 5 star review about our kiln dried logs

“Great logs, been really well. Slight problem, I have a small log burner and despite ordering small logs quite a few in this batch are too large to fit into the burner. Won't stop me placing another order though.”

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Hi Helen, thanks for the 5 star rating & review

“These kiln dried logs seem to burn longer and with more heat output but without the spitting of normal logs which does seem to upset our dogs! Excellent value especially if you have an open fire or log burner.”

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Thanks for the 5 star review about our kiln dried logs

“I’m new to owning a wood burning stove. I found the clarity and quality of information on the site reassuring. It enabled me to make a sensible decision on what to order - kiln dried, and the quantity best suited to my needs. The process of ordering was straightforward and communication was very good. Delivery was on time and the delivery driver put the pallet into my garage without fuss. The logs themselves are uniform in size ( I have a Dik Geurts Ivar 5 stove), fit easily and catch and burn well. The kindling and the fire lighters are also excellent. I’ver been able to light every fire first time, every time. A long-term customer now, for sure.”

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Hi Denise, thanks for the in depth 5 star review about our kiln dried logs and service.

“Bought a 1.2m bag. Arrived on time, safely delivered to the correct location. The wood was tightly packed and the burn quality is good. Would happily use FirewoodFund again.”

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Hi Andrew, thanks for the 5 star firewood rating.

FirewoodFund is rated 4.9 based on 583 reviews