FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very good wood. We have use this company before and would highly recommend them.”

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Thanks for your continued custom and for taking the time to leave us your 5-star review.

“Good communication Great wood easy to light medium burn lasts well for”

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Helen, we are pleased to hear that you were impressed with the firewood you ordered from us.

“Excellent quality wood - well packaged and very clear and updated delivery info. Really happy with the product and service.”

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It's great to hear that you were happy with the firewood you bought from us Susannah. :) We hope you'll order from us again.

“Easy to order on line. Delivered when they said they would. Would order from them again.”

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It was kind of you to leave us such lovely feedback. Thanks for saying you will order from us again in the future.

“Great communication with customer. Flexible approach when changing order. Only reason I didn’t give 5 stars is I had to chase for confirmation of order, and delivery was an hour later than timed/promised”

Helpful Report

Thanks for leaving us a review. Please be assured order confirmation emails are always sent immediately after making a purchase. Unfortunately confirmation emails sometimes get filtered out and make their way to the spam folders within email accounts. This is out of our control, however we are always more than happy to resend order confirmations to alternative email addresses if asked. We are confident your logs will keep you warm and cosy. Thanks, The FirewoodFund Team

“Great service, website was easy to use and delivery was quick and painless. The logs and kindling were really good quality and excellent value for money. We will definitely be using these again! Highly recommended!”

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Nigel, we are pleased to hear that you found the ordering and delivery process to be quick and easy. It's great you've said you'll order from us again in the future. Thank you. :)

“We are very pleased with the service we got from the Firewoodfund. We had bought some cheaper logs and they did not burn well. We tried the new logs last night and they were so much better. The customer service was also very good. We had an issue with the delivery address (which was my fault) but Matt was very helpful and kept me updated and they arrived the next day.”

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Thanks for sharing your feedback with us. We're happy to hear that our logs burnt better than the ones you had previously bought from somewhere else. :)

“I’m in Guatemala and ordered some logs for my mum and dad in London. Your delivery team left the logs on the driveway as requested. The logs were a gift for my parents and they couldn’t have been more surprised or happier and thanks to you a good deal warmer. They have no idea how I did that as they dont really understand the Internet (please don’t print that or I’ll be put on the fire) so now they think I’m magic. THANK YOU FirewoodFund.co.uk PS they are stoked (fire pun alert) that you plant a tree for every order!”

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We loved reading your glowing review Iain! We are so happy your parents were happy with the firewood you ordered for them. Thanks for taking the time to share your feedback with us.

“Great product, smooth deliver, will definitely order again with them.”

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Fantastic feedback! Thanks for writing this about us, Renaud. We look forward to you ordering from us again.

“Easy to order, best price around and delivery when promised”

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We are delighted that you were impressed with your order from FirewoodFund. :)

“outstanding website,telephone conversation,delivery and product”

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It seems from your review that you were impressed with all aspects of ordering firewood from us..... thank you so much Neil! :) We hope you'll order from us again in the future.

“Excellent service, quality goods and Matt was brilliant with communication. 5 star treatment Many thanks Jim”

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Thanks for sharing your positive feedback with us Jim. We hope you'll order from us again the next time you need firewood.

“Easy to order, arrived exactly when I requested, and delivered right outside my front door - some of it stacked in the house text for the cooler evenings - smells lovely 😊 - great produce and great service”

FirewoodFund 5 star review on 2nd October 2019

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What a fantastic log store you have! Our firewood looks great stacked up in it. Thanks for sharing your photo and feedback with us. :)

“Lovely wood, great service! V pleased to be able to get natural firefighters and kindling, too”

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Thanks for taking the time to leave us this fantastic review. :)

“Lovely dry wood, well packed, arrived on time. Had a trial fire and the wood burned well. Logs in manageable pieces, not too big.”

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We are pleased the logs burn well and that you found them to be a manageable size. :)

“The wood seems to be great quality and smells lovely! The delivery was delayed but someone phoned me to explain why. Excellent service.”

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We are happy that you were impressed with the wood you bought from us.

“Have had a log burner for 18 years, only started using Kiln dried last year, wow what a difference, flames and real warmth at last, and if your going to use kiln dried, you can’t do better than Firewood Fund, efficient, excellent delivery service, professionals all the way.”

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What an amazing review! Thank you so much Christopher. :)

“logs were deivered on time . we had a call a few minutes prior to delivery . We haven't used the logs just yet but they came with an informative leaflet including info on how to recycle the waste bag. Will definately use again.”

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Thanks for your informative review and for saying that you will order from us again. :)

“Good quality wood. Delivered on time. Would buy again and recommend.”

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Thanks for saying you would recommend us to others.

“Excellent service and we liked the returnable bag!”

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Great to hear that you liked the returnable bag. :) Thanks for taking the time to leave us a review.

FirewoodFund is rated 4.9 based on 583 reviews