FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,217 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,217 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Alex - and a faultless SMS service from FireText. 100% recommend!”

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Posted 6 years ago

“Having never used a texting service before, I was worried about choosing one I hadn't heard of before. As I browsed the website for Fire Text, I got a phone call from the team to ask if I needed any help. With the immediate contact I knew it would be worth a try. After signing up I was sent helpful email information and then a follow up call to ask if I needed assistance navigating my way around the site. I receive regular emails from the team and their customer after care is second to none. Thanks Fire Text I'm very happy with your service. 5 Stars from us.”

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Posted 6 years ago

“Easy service to use which has greatly improved the speed of replies from customers confirming delivery dates. Kesterport Limited”

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Posted 7 years ago

“Really happy with these guys and this service. Alex was a great help, talking me through the process and packages and then hovering in the background, there when I need him but not pestering me with sales talk.”

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Posted 7 years ago

“Holly and Alex at FireText were really helpful in setting our company up with this great service.”

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Posted 7 years ago

“Outstanding customer service and a great, easy to use platform.”

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Posted 7 years ago

“Firetext is a very easy system to use and it is priced very competitively. The communication from the account manager (Alex) has been great. I would certainly recommend this product and service.”

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Posted 7 years ago

“Great way to keep in touch with customers :)”

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Posted 7 years ago

“FireText = Friendly folks, a fiddle-free interface and it's forever fundamental to my business' marketing. Thank you”

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Posted 7 years ago

“Great service from Alex at FireText. Always willing to help and provide user support when required.”

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Posted 7 years ago

“Very satisfied with FireText matched / beat competitors tariffs, then also gave me a further 50% top up credits for free! Couldn't thank you any more. Alex was spot on. kept me looped with everything - Gave excellent customer service. Very helpful ! Making it very easy to understand and co ordinate my way round the portal. Alex your a top lad!”

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Posted 7 years ago

“Seriously 11 out of 10 for customer service! Firetext could give every commercial company a lesson in customer service. Alex was my dedicated helper. He called me as soon as I registered with Firetext to guide me through the process (no pushy sales technique, just help and advice). He emailed me after our chat, with links and instructions on all the things we talked about. He called me again before my campaign was due to go live to ensure I was happy and didn't need any extra help. He even sent me a thank you card through the post. This sort of customer service makes me want to send SMS campaigns just for the hell of it to show my appreciation for their help. I was opening entries to one of my companies sell-out events. Delivery of my campaign to my pre-registration list needed to be timely. I'd tested a few companies but their texts took a long time to come through. Firetext was instant so I could send customers alerts as soon as my tickets went on sale. This helped to back-up my email alerts, in case some emails got caught in people's junk - I could ensure they received the SMS alert too. The url tracking was a useful tool Alex talked me though and I used this to monitor my campaign. I've already planned to used Firetext again when my next event goes live.”

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Posted 7 years ago

“It just works. Simply”

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Posted 7 years ago

“The functionality very much is as described and delivers. I particularly find the ability to schedule texts helpful.”

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Posted 7 years ago

“Such a simple and easy system to use with excellent support if needed. I particularly liked the fact I could schedule a text to be sent later in the day without me needing to be in front of the computer screen. Any questions I had and Alex would be on the other side of the phone ready to solve any confusions! Would highly recommend.”

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Posted 7 years ago

“our parents love the service at our nursery”

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Posted 7 years ago

“The customer service is excellent, get back to you quickly and go above and beyond to help. Would highly recommend.”

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Posted 7 years ago

“An easy to use service which has proved to be very useful already. Definitely worth a try whether for staff communications or advertising.”

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Posted 7 years ago

“Customer service is excellent”

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Posted 7 years ago

“FireText have been brilliant from day one. The support is, without doubt, one of the best I've ever received from a company. Holly one of the support staff was patient, quick to respond to my messages and just lovely. I can't recommend them more. Thanks!”

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Posted 7 years ago

FireText is rated 4.9 based on 1,217 reviews