FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,218 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,218 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

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“Set up was superfast and Holly is fab!”

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Posted 9 years ago

“Great company, easy to use. Good customer service would recommend.”

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Posted 9 years ago

“Excellent company and great service! I would highly recommend them.”

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Posted 9 years ago

“We started working with Firetext in August 2015. Right from our initial enquiry we have received excellent customer service and always receive a very quick response to any queries that we raise. Setting the account up was simple and we love the fact that there is no contract or minimum period to adhere to. We have received some excellent feedback from our guests who really appreciate receiving useful and relevant information both before and after their stay.”

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Posted 9 years ago

“Very good system and website with a useful API for our SMS marketing. The support team have be great and extremely quick with responses to any questions i've had. My only improvement would be to improve the visibility of the click through data rather than having to enter each SMS message. Nick Knight”

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Posted 9 years ago

“Firetext is great! Simple, easy to use and efficient for any sized business. They deliver what they promise coupled with a user friendly customer support team. The portal does much more than send text messages, it also delivers analytics and success rate delivery analysis report. Using the service has allowed us to benefit by allowing us to go that extra mile by adding that personal touch to our clientele. The recently updated User Interface which is crisp and refreshing to use reflects their business. Keep up the good work Firetext. Many Thanks Gotham Case”

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Posted 9 years ago

“Quick to setup and easy to use. Makes it very straightforward and keeps it simple so its not something that you need to worry about or have to spend time looking after. Very happy with it!”

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Posted 9 years ago

It's amazing to hear that FireText was easy to set up and simple to use, keep up the good work :)

Posted 8 years ago

“Excellent products that are very user friendly and the personal customer service that you get is something that makes Firetext a great asset for my business.”

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Posted 9 years ago

Thank you, it's great to hear that you're enjoying FireText :)

Posted 8 years ago

“Staff Very Helpful In Explaining How the Platform Works. The Platform Has/Is Being a Huge Success For Our Business, Able To Keep Our Current Customers Informed of Events, And New Customers Offers Available To Them. All in All, Delighted With Product & Service,.!”

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Posted 9 years ago

Thank you so much for such a great review!

Posted 8 years ago

“Excellent company to work with, always very informative and helpful. If you have no idea how to set up and manage an SMS campaign FireText will guide you every step of the way. Lily & Holly in particular are fantastic account managers who have a ton of patience and know everything you need to ensure your campaigns are running exactly how you want them to. I would recommend this company to anybody looking to get more out of their Direct Marketing strategy - Stuart @ BDM Consultants Ltd”

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Posted 9 years ago

This is fantastic to hear! Thank you so much

Posted 8 years ago

“We deal with various companies and I must say the customer service at Fire Text is fantastic. Whilst trying to get our heads round the system, Lily was very helpful and responded to all emails immediately! Great service, easy to use with fantastic staff. Happy all round.”

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Posted 9 years ago

We're happy you're happy! :) Lily

Posted 9 years ago

“The pricing is very reasonable and the customer service is more than amazing! As many times as I placed any questions or asked for some help - I have received it straight away every single time. I hope you will continue the professional line of your work. :)”

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Posted 9 years ago

Happy to help! Thanks for being a great customer! Lily

Posted 9 years ago

“Have been using Firetext for a few months to send out appointment confirmations and notification of case milestones. The system works perfectly and the support and assistance we have received in setting up the service have been second to none. An excellent experience.”

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Posted 9 years ago

Awesome! So pleased you're enjoying using FireText. Lily :)

Posted 9 years ago

“Easy to set up, intuitive system and help on hand to answer the silly questions. We got going straight away and Firetext proves a very cost effective communication method for us.”

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Posted 9 years ago

That's great - glad you're finding SMS useful! Holly

Posted 9 years ago

“I have been really pleased with the service from firetext. I used this to do promotions for my beauty business , and i have had great response from clients. The staff have been really patient and helpful as im not the best tech wise! They explained things well so the process was easy to follow”

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Posted 9 years ago

Awesome! Glad you're finding it useful :) Holly holly@firetext.co.uk

Posted 9 years ago

“I haven't used the system too much as yet but seems easy to use. The ease of inputting numbers and sending and receiving messages is spot on. For my own reasons I have needed to export numbers to be able to create a database, which means double processing of data to manage when people decide to opt out, although this is not something that can be managed by FireText”

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Posted 9 years ago

Hello! Thanks for the feedback. We have a number of ways to export data from your account which will save you time! Happy to talk through the details if that helps? Lily :) lily@firetext.co.uk

Posted 9 years ago

“I was searching for a means by which I could, using specific words within a text message, ensure that the text in question would elicit a specific textual response. When I came across FireText I had no idea whether or not it would be what I was looking for. However, it turned out to be perfect. It is very easy to use, economical and the support that I received throughout the initial stages of getting to understand how FireText worked was excellent. I would recommend it very highly.”

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Posted 9 years ago

“Very helpful customer service - easy to get in touch with and quickly resolve queries. Simple interface that is easy to navigate and produces clear information about success off SMS campaigns. Straightforward and reasonable pricing.”

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Posted 9 years ago

“Good reliable service, fairly easy to use and nice friendly staff who are happy to help if you do encounter any issues. Was nice to have a check up email from staff a few weeks afterwards to see if everything was going well. Will be using them again and will be recommending to others who want to send mass texts!”

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Posted 9 years ago

“Great system, would highly recommend, super easy to use. Has improved my business by 50%!!”

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Posted 9 years ago

That's great to hear! Lily lily@firetext.co.uk

Posted 9 years ago

FireText is rated 4.9 based on 1,218 reviews