FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,217 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,217 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple to use.”

Helpful Report

Posted 2 years ago

“Really pleased with the ease of use and only paying for what we actually use is a great way for us as a business”

Helpful Report

Posted 2 years ago

“Fantastic service, prompt, warm and friendly :)”

Helpful Report

Posted 2 years ago

“I requested a custom report from Firetext so I could see the click rate of links within our text messages. Alannah was extremely helpful and ordered the report straight away within a couple of days. It's great to know I can get a custom report when it's needed.”

Helpful Report

Posted 2 years ago

“High useful service for effective automation of messaging to our client base. I have found the site very easy to use in comparison to other text automation sites. My account manager Allanah has been incredibly helpful and ensured that any requirements and questions i have are met quickly and efficiently.”

Helpful Report

Posted 2 years ago

“Excellent platform and really good customer service”

Helpful Report

Posted 2 years ago

“Fantastic customer service (possibly the best I've encountered and one I'm looking to emulate), great product and excellent value for money. Thanks guys!”

Helpful Report

Posted 2 years ago

“Awesome facility! We used to spend about 2-3 hours a month chasing clients for info so we could complete their VAT returns. Email's often get ignored/missed and phone calls straight to voicemail. Our staff were reluctant to use their own mobile to text the clients for obvious reasons. We now spend about 2 minutes a month using Firetext. What is great is the delivery report whereby you can see how many of the messages get delivered (100% delivery rate every time). Clients are now calling us back thanking us for the reminder. At 4p a message our monthly cost works out around £1.60 so it pays for itself when you think of the 2-3 hours downtime of my staff”

Helpful Report

Posted 2 years ago

“Great service - put us live quickly and no issues at all.”

Helpful Report

Posted 2 years ago

“Great Service - very easy to use and Alannah was very helpful in showing us how & what to do to get started.”

Helpful Report

Posted 2 years ago

“Great customer service - always checking in on how we're doing and what we can do better.”

Helpful Report

Posted 2 years ago

“Easy to set up and use. A must for any business.”

Helpful Report

Posted 2 years ago

“Alannah has been brilliant and the ways I can continue to utilise the service to reach more customers and improve our communication with existing customers is brilliant. Highly recommend this service to anyone who's looking to build brand awareness, capture instant feedback or improve communication with existing customers. I'm sure there'll be plenty of other ways to utilise the service that I've just not thought of yet”

Helpful Report

Posted 2 years ago

“Great Customer service from our account manager. FireText has been fab after only a short while of using it and does exactly what we need for our organisation.”

Helpful Report

Posted 2 years ago

“Great service - does what is says on the tin, and fantastic customer support to help integrate SMS into your user experience.”

Helpful Report

Posted 2 years ago

“Great experience and service so far”

Helpful Report

Posted 2 years ago

“it would be great if you add an option to select individual contact from the address book”

Helpful Report

Posted 2 years ago

“Have used FireText for almost 3 years and it's so easy to use for lots of different purposes. Great customer service and help team on hand too. Would highly recommend!”

Helpful Report

Posted 2 years ago

“I visited the websites of a number of email/sms text service providers. Mostly vague with unhelpful or unresponsive support staff. Firetext provided the quickest response to our stated requirement. They understood it immediately and quickly arranged a demonstration of the simplest solution. If we want further messaging services we will check with Fotetext first.”

Helpful Report

Posted 2 years ago

“Would highly recommend - the service is excellent and reasonably priced, and support are quick and eager to help.”

Helpful Report

Posted 2 years ago

FireText is rated 4.9 based on 1,217 reviews