FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,217 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,217 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If these guys could bottle their awesomeness and sell it, they'd be rich! The tool works great, messages get delivered quickly, yada, yada, yada. So a few companies do this just as well. So what? However, the difference is that it's the support/help/assistance you get from the team at Firetext. They reply to your email in moments, and nothing is too hard for them to help with. Even when I came up with a load of esoteric requirements, they found a solution. Everyone - yes everyone - I've spoke to there has beenmassively helpful, and gone the extra mile. If you're still trying to decide between Firetext and one of the other companies doing exactly the same thing at exactly the same cost, what are you waiting for? Go Firetext. You won't look back.”

Helpful Report

Posted 4 years ago

“Reliable SMS service providing timely bulk notifications to staff during Covid-19. Fast responding account management - can't be faulted. Excellent service.”

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Posted 4 years ago

“Great service, does exactly what we need very well. Would recommend”

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Posted 4 years ago

“Quick, easy and reliable service.”

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Posted 4 years ago

“A great texting service to use and we absolutely love it!”

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Posted 4 years ago

“Great facility and an excellent level of personal service.”

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Posted 4 years ago

“The platform is so easy to navigate and the support from Lola has been outstanding. Thank you”

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Posted 4 years ago

“import function needs more work, also I cannot add two contacts that have the same number, this is useful when IT needs to send a password to two children that have the same parent/mobile, rather than adding an extra column just for that one contact”

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Posted 4 years ago

“Since moving all our children's classes online due to Covid 19, it was clear we needed help with the admin and setting up a fool-proof system to remind parents about their children's classes. Firetext has been totally brillliant, helping with the set up and any queries along the way. Customer service is wonderful and the whole system is perfect for our needs. I'd 100% recommend FireText to anyone.”

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Posted 4 years ago

“Really great facility for mass texts customer support impressive really glad my company signed up x”

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Posted 4 years ago

“Great software that helps me to generate messages across customers as a group”

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Posted 4 years ago

“Easy to set up and use! The support received over chat in getting our first campaign going was great - friendly and very helpful.”

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Posted 4 years ago

“Fantastic customer support”

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Posted 4 years ago

“I have only recently use this service for our election staff. this is a excellent service and worth the money to send a large amount of text to people!!”

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Posted 4 years ago

“We've had great customer service and support from Firetext every step of the way; when you couple this with an easy to use platform, Firetext is the perfect system for getting started and testing the waters with SMS marketing!”

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Posted 4 years ago

“Considering which company to trust with my research participants' data when sending SMS messages was overwhelming. There was so much choice, with most offering similar options. Signing up to Fire Text after a recommendation from a friend has been a great decision. The software is easy to navigate, the free messages were a nice touch to practice using the platform, the personalization features work really well, and the customer service has been amazing! It does what it is supposed to really well and I would happily reccomend it to other work colleagues. Thanks.”

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Posted 4 years ago

“Really straight forward & easy to use. And the customer support was great & very prompt.”

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Posted 4 years ago

“Very good and easy to use”

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Posted 4 years ago

“Reliable, easy to set-up, works a treat. I use it for support alerts for our managed solutions. I'm a very happy customer.”

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Posted 4 years ago

“Platform is very easy to use and works really well for the Practice! Thank you!”

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Posted 4 years ago

FireText is rated 4.9 based on 1,217 reviews