FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,217 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,217 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intuitive, incredibly versatile and amazing support on the odd occasion you do need to ask a random question and want a quick win (rather than reading FAQs). Our appointed account manager (Alannah) has to be acknowledged as knowledgeable, empowered, decisive and responsive. Nothing negative to say - Firetext make other vendors look like amateurs.”

Helpful Report

Posted 3 years ago

“Very easy to use. Account Manager was very helpful in setting up. Working well for what we need for a text system.”

Helpful Report

Posted 3 years ago

“Firetext service has been superb. I implemened the system using a system curl api wrapper which could be created within 30 minutes.”

Helpful Report

Posted 3 years ago

“Great service, super happy with it!”

Helpful Report

Posted 3 years ago

“It has been a pleasure to deal with Firetext, nothing is too much trouble and onboarding was so easy. It's an intuitive system to use and the branding and/or reply capability are great to have the flexibility of being able to use.”

Helpful Report

Posted 3 years ago

“Love the simplicity of it - very easy to use!”

Helpful Report

Posted 3 years ago

“An innovative system, easy to use with a excellent support work of Customer Service and Account Managers (especially Lola). Perfect tool for both SME and the large corporates, competitive pricing and ever improving development. Look no further for your SMS needs!”

Helpful Report

Posted 3 years ago

“decent way to sent mass messages, not always quick to send tho”

Helpful Report

Posted 3 years ago

“Firetext is a simple yet powerful tool that allows me to keep in contact with not only my customers but also business partners. I like to also use texts as a back up because so many emails land in spam email folders. Highly recommended!!!”

Helpful Report

Posted 3 years ago

“Easy to use”

Helpful Report

Posted 3 years ago

“Best thing for my business by far.”

Helpful Report

Posted 3 years ago

“Friendly team approved our account very quickly - simple and easy to use”

Helpful Report

Posted 3 years ago

“The staff have been great and quickly got back to any queries and requests that we had. You can customize the actual group texts so that they have a personalized feel to each message which is brilliant. 10/10.”

Helpful Report

Posted 3 years ago

“Alannah has been so super helpful in helping us set up our account. Loving it so far!”

Helpful Report

Posted 3 years ago

“Great service. Mainly dealt with Alannah, but everyone I have spoken to has been very helpful. She/they have always sorted any queries and questions I've had. Very happy. Sometimes I don't realised I'm on hold because there was no hold music - not sure if this is a positive, it's more of an observation I guess.”

Helpful Report

Posted 3 years ago

“Nothing is too much trouble for this team - I needed a fair bit of help setting up various integrations and automations and they have been SO helpful. I can't praise their amazing customer service (and patience!) enough :)”

Helpful Report

Posted 3 years ago

“Nice easy to use text messaging service!”

Helpful Report

Posted 3 years ago

“Thank you Lola for your fantastic service from set up to the first message. It's good to be working with like minded business.”

Helpful Report

Posted 3 years ago

“Firetext has provided us with a service that we required and it works very well”

Helpful Report

Posted 3 years ago

“Had a panic on as Business Internet dropped out causing potential disaster. Needed to get bulk SMS out to our customers to call alternative number. Picked Firetext at random - quite easy to set up and the small support I needed was very quick and very efficient. Very happy with these people.”

Helpful Report

Posted 3 years ago

FireText is rated 4.9 based on 1,217 reviews