FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,224 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,224 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new customer to FireText, the signup process is flawless. Perfect support from Alex on Live Chat, followed by excellent documentation meant that we were using their service quickly and we were confident enough to go live the same day.”

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Posted 6 years ago

“Pleased with the service thanks, easy to use and definitely something we'll continue to use.”

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Posted 6 years ago

“Everyone has been helpful and knowledgeable. This is our first attempt at sms campaigning and we feel safe in your hands.”

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Posted 6 years ago

“We was with Text Marketer and decided to leave them as their service was poor and we have been using Fire text for the past few weeks and its fantastic and easy to use. Also their customer service is brilliant as I would like to thank Alex at fire text for helping us out to make a new account also he showed us how to use it as well. We would recommend this to everyone.”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“Alex went above and beyond. He was calm, comprehensively knowledgeable, sorted each one of my problems in turn and was utterly courteous. It is one of the most rewarding customer support interactions I have ever experienced in my nearly 40 years of working life. I shall be using you again and singing your praises.”

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Posted 6 years ago

“Portal is easy to use and reliable. Excellent service.”

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Posted 6 years ago

“Simple to use, effective system and great individual support.”

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Posted 6 years ago

“Very simple to use! Alex was very keen to help, but the system was so simple we didn't require any help to set it up. Top product!”

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Posted 6 years ago

“Amazing with details (eg breakdown when you text out)! Great customer service”

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Posted 6 years ago

“I'm so impressed with the ease of firetext... uploading groups and scheduling texts couldn't be simpler. The customer support is amazing, Alex has been a great support getting me up and running.”

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Posted 6 years ago

“Easy to use, cheap, excellent layout and fab customer service - thanks for my welcome card!”

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Posted 6 years ago

“Had an issue with trying to pay by debit card. Alex was able to raise our order manually, but it all just took a bit longer than we would have hoped. Otherwise good service.”

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Posted 6 years ago

“Excellent Customer Service and Product. Very happy”

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Posted 6 years ago

“Really easy to set up and use, and great communication.”

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Posted 6 years ago

“The product is fantastic, simple and clear. We are already seeing the positive impact it is having on our business. Plus to top it all of the customer service is out of this world..”

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Posted 6 years ago

“Always helpful staff and a very easy to use, reliable system”

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Posted 6 years ago

“We are developing quite a complex solution for a client that has a lot of moving parts. Both the technical and account teams at FireText have been super agile and helpful every step of the way. Also - a big plus and what influenced our solution selection was the well documented and highly functional API. As a company that writes APIs it was a breath of fresh air to see one in the wild as well designed as this one. Thanks guys!”

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Posted 6 years ago

“Holly has guided me through setting up a template, saving me valuable time, so now rather than writing the same text to people, I simply click on my template, brilliant, she has offered to help me whenever I need it, probably the best marketing person I have ever worked with!”

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Posted 6 years ago

“Really easy to set up and understand.”

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Posted 6 years ago

FireText is rated 4.9 based on 1,224 reviews