FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,218 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,218 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

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“A good, convenient, economical automated text service, with a user-friendly internet based platform, speedy set-up and top-up, fast response via on-line chat help for any queries which are efficiently dealt with by friendly staff.”

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Posted 8 years ago

This is brilliant to hear thanks very much from all of the FireText team :)

Posted 8 years ago

“Hi, Just to drop a line about how simple and effective using the firetext platform is. We use it in our angling group to communicate with our members. Almost everybody reads text within a few hours of it being sent. So we transmit our groups news and events quickly and effectively, safe in the knowledge that the information has been received. you just have to remember to get peoples mobile numbers and keep them updated. The system is the best tool we have to communicate with members and is far cheaper to use than snail mail. regards Neil Wright Secretary Ramsbottom Angling Association”

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Posted 8 years ago

Thanks for such a great review Neil!!!

Posted 8 years ago

“Good service. However it would be greatly enhanced for our needs if we could send blanket texts to a series of numbers.”

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Posted 8 years ago

Thanks for your review! If you want to have a chat to discuss this further my email is lily@firetext.co.uk

Posted 8 years ago

“I have had excellent customer service from Holly. I had a few questions starting up, and I think they were silly questions, but she was great and really helped me every step of the way. She checked up to see if everything went ok and if I had any more questions. In addition, I found the platform itself very easy to use, The cost of the texts is very reasonable and I would recommend it to anyone.”

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Posted 8 years ago

So happy to be able to help :) Holly

Posted 8 years ago

“We moved from another provider to firetext because it accepts 3rd party integration via API key something that makes automatic texts go out to all of our prospects after they fill a form on our website !”

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Posted 8 years ago

It's great to hear that you're happy!!

Posted 8 years ago

“Service working as it should be and excellent customer service. Very helpful and efficient.”

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Posted 8 years ago

We're so pleased to hear that you're happy :)

Posted 8 years ago

“This service has been incredibly helpful for us to remind people that they have booked an event with us and has decreased the drop-out rate significantly. Thank you!”

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Posted 8 years ago

This is fantastic news, congratulations :)

Posted 8 years ago

“I have found FireText to be extremely easy and cost effective to use. The straight forward pricing is wonderful as is the functionality of the website. I have always had immediate and helpful responses to my enquiries which is a breath of fresh air. I can't fault the product or the customer service; both are excellent.”

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Posted 8 years ago

This is fantastic to hear, thanks so much!

Posted 8 years ago

“I had a technical query relating to the FireText service as I was intending to integrate the sending of text messages with my C# application. I contacted the FireText support about this and they responded quickly and with all the information that I needed, even providing some C# code that they use for doing what I wanted. All in all an excellent service and I would highly recommend them.”

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Posted 8 years ago

Thanks for such a fabulous review!!

Posted 8 years ago

“Every 3/4 months we put a new group of people onto Fire Text. Sometimes we email each group as a whole but often we send texts to smaller groups within the larger group. Unfortunately it saves each group as a new list which is very annoying as we now have loads of lists. Please take a loot at our account for further info. Is there any way this could be changed please. Thanks”

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Posted 8 years ago

Thank you for your comments, I will be sure to look into making this easier for you and email over some suggestions :)

Posted 8 years ago

“I was blown away with firetext when I used for the first time. It's very good for the company who would love to interact with clients, employees etc. Very easy to use & you definitely won't regret it. I would recommend firetext to anyone for 1000%.”

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Posted 8 years ago

Thank you for your amazing comments, this is so great to hear

Posted 8 years ago

“since my contact with fire-text the service has been excellent, as some one with no knowledge of this service and its potential they have helped me all the way. Steve GPPbuilders ltd”

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Posted 8 years ago

Thanks Steve, this is brilliant to hear!

Posted 8 years ago

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Posted 8 years ago

Thank you for your amazing review, it's great to hear that everything is going well!

Posted 8 years ago

“Great service, easy to use platform and great customer service / technical support. Assisted and had us up and running, and integrated with our FreshDesk ticketing system within 30 mins :)”

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Posted 8 years ago

Fantastic to hear that FireText is working for you :)

Posted 8 years ago

“Easy to integrate, incoming number very good value, fast and responsive”

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Posted 9 years ago

Thanks for such a fantastic review!

Posted 8 years ago

“Only little issue is when entering a lot of numbers manually to my account, if you make a mistake you have to start the whole process again which can be frustrating with a lot of contacts.”

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Posted 9 years ago

Thanks for your feedback!

Posted 8 years ago

“very good service, does everything you need and easy to use - uploading group contacts quick and simple and reporting very helpful. Also have very good customer service with quick responses.”

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Posted 9 years ago

“Good system, easy to use and understand.”

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Posted 9 years ago

“Firetext have been extremely helpful in helping us set up a workflow to manage our small business clients, tenants and customers. With their help we have been able to integrate SMS functionality into our customer service system, appointment booking system and feedback collection efforts. They are responsive, polite, efficient and always happy to help - not to mention their platform is very easy to use and very good value for money in comparison to other sms providers. I would not hesitate to recommend them!”

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Posted 9 years ago

Thanks for you review! It's great to hear that everything's going well :)

Posted 8 years ago

“Firetext has been great for our business acquisition and client retention and we would be lost without it.”

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Posted 9 years ago

FireText is rated 4.9 based on 1,218 reviews