FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,224 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,224 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely convenient service, in our line of work.”

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Posted 9 years ago

Thanks so much for the review!

Posted 8 years ago

“I'm very happy with the service and have no issues with it.”

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Posted 9 years ago

Great stuff, we're very happy your happy :)

Posted 9 years ago

“I was very impressed with your customer service and you really helped guide us in using SMS marketing for the first time. It was a really positive experience and we’ll hope to use you again. Best of luck to the team at Firetext”

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Posted 9 years ago

This is great to hear, thank you very much!

Posted 9 years ago

“We did not want a full CRM system just the ability to easily text our existing customers, alerting them to the other services we provide. This has been an immediate success.”

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Posted 9 years ago

Brilliant news! Thanks so much for your comments :)

Posted 9 years ago

“I've been really happy with Firetext's customer service & overall product. I think the system used for managing my account online could be more user friendly as it's not always obvious where to access/find everything, but I guess that will improve as I use it more... and they're always on hand to answer any questions.”

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Posted 9 years ago

Thanks for the review! Please let me know if you need any help at lily@firetext.co.uk Lily

Posted 9 years ago

“Quick and easy setup with great cs Thanks”

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Posted 9 years ago

Great stuff, we're glad we could help :)

Posted 9 years ago

“A good, convenient, economical automated text service, with a user-friendly internet based platform, speedy set-up and top-up, fast response via on-line chat help for any queries which are efficiently dealt with by friendly staff.”

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Posted 9 years ago

This is brilliant to hear thanks very much from all of the FireText team :)

Posted 9 years ago

“Hi, Just to drop a line about how simple and effective using the firetext platform is. We use it in our angling group to communicate with our members. Almost everybody reads text within a few hours of it being sent. So we transmit our groups news and events quickly and effectively, safe in the knowledge that the information has been received. you just have to remember to get peoples mobile numbers and keep them updated. The system is the best tool we have to communicate with members and is far cheaper to use than snail mail. regards Neil Wright Secretary Ramsbottom Angling Association”

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Posted 9 years ago

Thanks for such a great review Neil!!!

Posted 9 years ago

“Good service. However it would be greatly enhanced for our needs if we could send blanket texts to a series of numbers.”

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Posted 9 years ago

Thanks for your review! If you want to have a chat to discuss this further my email is lily@firetext.co.uk

Posted 9 years ago

“I have had excellent customer service from Holly. I had a few questions starting up, and I think they were silly questions, but she was great and really helped me every step of the way. She checked up to see if everything went ok and if I had any more questions. In addition, I found the platform itself very easy to use, The cost of the texts is very reasonable and I would recommend it to anyone.”

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Posted 9 years ago

So happy to be able to help :) Holly

Posted 9 years ago

“We moved from another provider to firetext because it accepts 3rd party integration via API key something that makes automatic texts go out to all of our prospects after they fill a form on our website !”

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Posted 9 years ago

It's great to hear that you're happy!!

Posted 9 years ago

“Service working as it should be and excellent customer service. Very helpful and efficient.”

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Posted 9 years ago

We're so pleased to hear that you're happy :)

Posted 9 years ago

“This service has been incredibly helpful for us to remind people that they have booked an event with us and has decreased the drop-out rate significantly. Thank you!”

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Posted 9 years ago

This is fantastic news, congratulations :)

Posted 9 years ago

“I have found FireText to be extremely easy and cost effective to use. The straight forward pricing is wonderful as is the functionality of the website. I have always had immediate and helpful responses to my enquiries which is a breath of fresh air. I can't fault the product or the customer service; both are excellent.”

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Posted 9 years ago

This is fantastic to hear, thanks so much!

Posted 9 years ago

“I had a technical query relating to the FireText service as I was intending to integrate the sending of text messages with my C# application. I contacted the FireText support about this and they responded quickly and with all the information that I needed, even providing some C# code that they use for doing what I wanted. All in all an excellent service and I would highly recommend them.”

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Posted 9 years ago

Thanks for such a fabulous review!!

Posted 9 years ago

“Every 3/4 months we put a new group of people onto Fire Text. Sometimes we email each group as a whole but often we send texts to smaller groups within the larger group. Unfortunately it saves each group as a new list which is very annoying as we now have loads of lists. Please take a loot at our account for further info. Is there any way this could be changed please. Thanks”

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Posted 9 years ago

Thank you for your comments, I will be sure to look into making this easier for you and email over some suggestions :)

Posted 9 years ago

“I was blown away with firetext when I used for the first time. It's very good for the company who would love to interact with clients, employees etc. Very easy to use & you definitely won't regret it. I would recommend firetext to anyone for 1000%.”

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Posted 9 years ago

Thank you for your amazing comments, this is so great to hear

Posted 9 years ago

“since my contact with fire-text the service has been excellent, as some one with no knowledge of this service and its potential they have helped me all the way. Steve GPPbuilders ltd”

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Posted 9 years ago

Thanks Steve, this is brilliant to hear!

Posted 9 years ago

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Posted 9 years ago

Thank you for your amazing review, it's great to hear that everything is going well!

Posted 9 years ago

“Great service, easy to use platform and great customer service / technical support. Assisted and had us up and running, and integrated with our FreshDesk ticketing system within 30 mins :)”

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Posted 9 years ago

Fantastic to hear that FireText is working for you :)

Posted 9 years ago

FireText is rated 4.9 based on 1,224 reviews