FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,218 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,218 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to set up and has worked 100% of the time, every time.”

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Posted 8 years ago

This is great, we're happy you're happy!

Posted 8 years ago

“simple to use and very effective”

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Posted 8 years ago

Excellent to hear :)

Posted 8 years ago

“We have found using your service really easy and slick and will definitely be integrating it more into the communications/promo work that we do.”

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Posted 8 years ago

Thank you for your review!

Posted 8 years ago

“We recently starting using FireText to communicate to our colleagues based in the UK. The system has been very easy to use, and is an affective way to communicate issues when Email isn't available. I'd highly recommend the service for corporate emergency communications.”

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Posted 8 years ago

Thank you for your fantastic review :)

Posted 8 years ago

“Easy to use software from any platform. Being able to communicate with our customers via text has added another dimension to our sales. If you are not texting your customers do it now!”

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Posted 8 years ago

This is great to hear! Thanks for your comments :)

Posted 8 years ago

“Awesome product, really easy to use and cost effective. Love that you can have the company name as the sender so recipients know exactly who it is from. Great support too from Lily- called me as soon as I signed up and gave me all the advice I needed. Would definitely recommend!”

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Posted 8 years ago

Thanks for your review, always happy to help! Lily

Posted 8 years ago

“Great user experience, easy to understand and an excellent customer service on top of it. Able to send SMS across Europe with message customisation and delivery insights. If they were not spamming my inbox with all kind of follow-up emails, I would say it's perhaps on of the best service of its kind out there.”

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Posted 8 years ago

Thanks for the review, we're glad you're finding FireText useful! Feel free to unsubscribe from our hints and tips emails and just get in touch if you need any help ;)

Posted 8 years ago

“A good feature is the online messaging. Lily Badger has also been particularly helpful with any queries over the phone as well.”

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Posted 8 years ago

Thanks for a great review!

Posted 8 years ago

“It would be super helpful if when scheduling texts you could add multiple lists of names to receive texts. Currently as it stands all lists have to receive texts OR individual messages have to be multiplied to send to chosen lists. It would also be very helpful if scheduled messages could be edited and recipients edited without having to delete it and start again.”

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Posted 8 years ago

“We are a small business but the messaging system has been worth its weight in gold, we have had great support and help setting up. The system is fast and easy to use 10/10”

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Posted 8 years ago

Thank you so much, we're so happy we could help!

Posted 8 years ago

“Very user friendly and reliable service. Helpful staff available for any extra assistance required.”

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Posted 8 years ago

Great stuff! We're very happy that you're happy :)

Posted 8 years ago

“My experience with fire text has been very good. My contact Lily has been very helpful and always available to answer any questions I have. She has guided me in setting up an account and using fire text so that I have got the most out of it. I would recommend it to other areas of our business as it has been very useful in measuring satisfaction and in downloading feedback.”

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Posted 8 years ago

Thank you for such lovely comments, so happy to help - Lily

Posted 8 years ago

“This was our first text messaging campaign but the support from Firetext in getting up and running was excellent, with the team responding promptly to our many queries. The integrated campaign which used text messaging with other digital marketing techniques helped us drive more bookings than we've ever achieved in our Black Friday sales. Will use again.”

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Posted 8 years ago

Fantastic, we're happy to hear that the campaign was a success!

Posted 8 years ago

“Easy to use service. No hidden or unforeseen costs. Delivered good quality SMS traffic.”

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Posted 8 years ago

This is great to hear, thank you :)

Posted 8 years ago

“Extremely convenient service, in our line of work.”

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Posted 8 years ago

Thanks so much for the review!

Posted 8 years ago

“I'm very happy with the service and have no issues with it.”

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Posted 8 years ago

Great stuff, we're very happy your happy :)

Posted 8 years ago

“I was very impressed with your customer service and you really helped guide us in using SMS marketing for the first time. It was a really positive experience and we’ll hope to use you again. Best of luck to the team at Firetext”

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Posted 8 years ago

This is great to hear, thank you very much!

Posted 8 years ago

“We did not want a full CRM system just the ability to easily text our existing customers, alerting them to the other services we provide. This has been an immediate success.”

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Posted 8 years ago

Brilliant news! Thanks so much for your comments :)

Posted 8 years ago

“I've been really happy with Firetext's customer service & overall product. I think the system used for managing my account online could be more user friendly as it's not always obvious where to access/find everything, but I guess that will improve as I use it more... and they're always on hand to answer any questions.”

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Posted 8 years ago

Thanks for the review! Please let me know if you need any help at lily@firetext.co.uk Lily

Posted 8 years ago

“Quick and easy setup with great cs Thanks”

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Posted 8 years ago

Great stuff, we're glad we could help :)

Posted 8 years ago

FireText is rated 4.9 based on 1,218 reviews