FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,217 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,217 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the website to the supporting team, all have been excellent. The website (the FireText portal is very easy to use also) is easy to use and you can find all the information you need including pricing. I signed up for a trial account initially to have a play and ensure I could do what I need to, after researching lots of text solutions offered by different companies. I did this easily and I was having a play around and reading their set up guides etc. Within 20mins of signing up I had a welcome email from Alannah, who advised they had verified my account and put some free credits on the account so I could do some live testing. I told her a little about my task and what I wanted to achieve and Alannah gave me some great tips and advice on how best to get the most out of FireText. Even helped me compose a much improved text. The communication with Alannah and FireText has been a real delight, its been speedy, accurate and helpful. We are now fully signed up, with credits and a reply number and we have sent our first texts out (for marketing). And all this within 48 hours of signing up for an account. It has made a real change dealing with a company, where the customer support is as good as its product. Alannah is a real credit to FireText and I would recommend anyone looking for this type of text service to give FireText a go. Brilliant! Is all I can add.”

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Posted 3 years ago

“First time using FireText, super easy and a cool way to do marketing. Lola was super helpful right from the get go, no question is too stupid to ask and she talks you through exactly how to use the programme and get the most out of it. Will definitely be using FireText for future marketing programmes!”

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Posted 3 years ago

“friendly, patient, helpful - i highly recommend”

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Posted 4 years ago

“Helpful and informing staff. The site is easy to use and navigate when being a first time user. Always on hand if we need any assistance with creating the possible text for our customers. I would highly recommend this is to others looking for a way to communicate or advertise to customers.”

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Posted 4 years ago

“Great service, super helpful to and also give marketing advice on the content and structure of your texts.”

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Posted 4 years ago

“Lots of help setting things up, very professional.”

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Posted 4 years ago

“Easy set up. Super simple to use. Great customer service!”

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Posted 4 years ago

“Great service, prompt support and at a very competitive price point”

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Posted 4 years ago

“A bit fiddly to use but very affordable. The customer service is excellent!”

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Posted 4 years ago

“Great platform with features turned on with no trouble. The service & quality blows our previous supplier out of the water. Well done Lola and Alannah!”

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Posted 4 years ago

“Amazing service that has allowed us to drastically reduce admin time in sending out our schedules.”

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Posted 4 years ago

“We love it, it's been great for our business!”

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Posted 4 years ago

“Great onboarding & continued support throughout!⭐️⭐️⭐️⭐️⭐️ New to the world of sms marketing, Alannah supported us with tips and tricks so we could get the most out of our sms campaigns. Our first campaign helped generate an additional 30 breakfast reservations on our first weekend of going live! Highly recommended.”

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Posted 4 years ago

“I heard about FireText form a client, and decided to incorporate it into our standard management system. They were very efficient with support and we had the new interface running within 48 hours of hearing about it which was largely due to how efficient the system is and how easy it was to integrate!”

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Posted 4 years ago

“We needed a solution to offer an second layer of authentication into our Cloud app. Text is the easiest way we could find so we evaluated 4 companies. Firetext were not the cheapest (by a fraction of a penny) but my word, they're the best in terms of functionality, ease of use, methods of use and support. We managed to integrate them into our solution without a phone call and during evaluation. The only communication was to say "well done" to them. Keep up the good work Firetext!”

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Posted 4 years ago

“Firetext is a simple system to use and has offered us more options when sending out an sms”

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Posted 4 years ago

“I have found Firetext simple to use, great pricing structure and superb service. I feel like this company cares about my business in caring about delivering theirs. There are so many options and tie ins with other platforms; I will use Firetext over and above because I know I'm going to get what I want and more.”

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Posted 4 years ago

“Great Product and Amazing Customer Service! Since joining FireText we have managed to easily integrate it within our Automated Sales Campaigns. I'm not sure it would have been so easy if it wasn't for the very quick and very knowledgeable support team at FireText.”

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Posted 4 years ago

“Excellent company to deal with. Were using the service for track and trace, really helpful setting this up. Quick to respond to any queries”

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Posted 4 years ago

“Easy to use and good value - only issue is lack of message thread but they say they are fixing that soon. Jonathan”

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Posted 4 years ago

FireText is rated 4.9 based on 1,217 reviews