FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,224 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,224 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, easy to use, fast support when needed.”

Helpful Report

Posted 4 years ago

“Simple to use, great way to improve customer service by contacting customers in a mobile friendly way”

Helpful Report

Posted 4 years ago

“Easy system to use and, very importantly, excellent support!”

Helpful Report

Posted 4 years ago

“Nothing is too much hassle ! Fantastic service ! I know if I have any issues I can make a call and all is explained for me.”

Helpful Report

Posted 4 years ago

“Great product. Use for medium sized company to get messages out to staff quickly and efficiently. 5 Star”

Helpful Report

Posted 4 years ago

“Great service and so easy to use, Customer service has been second to none helping us maximise our texts to our customers.”

Helpful Report

Posted 4 years ago

“Excellent Service - the communication before purchase was top quality - very impressed. After using the service, it works perfect and exactly what I wanted. Customer support afterwards, if needed , is also excellent - Highly Recommended”

Helpful Report

Posted 4 years ago

“From the website to the supporting team, all have been excellent. The website (the FireText portal is very easy to use also) is easy to use and you can find all the information you need including pricing. I signed up for a trial account initially to have a play and ensure I could do what I need to, after researching lots of text solutions offered by different companies. I did this easily and I was having a play around and reading their set up guides etc. Within 20mins of signing up I had a welcome email from Alannah, who advised they had verified my account and put some free credits on the account so I could do some live testing. I told her a little about my task and what I wanted to achieve and Alannah gave me some great tips and advice on how best to get the most out of FireText. Even helped me compose a much improved text. The communication with Alannah and FireText has been a real delight, its been speedy, accurate and helpful. We are now fully signed up, with credits and a reply number and we have sent our first texts out (for marketing). And all this within 48 hours of signing up for an account. It has made a real change dealing with a company, where the customer support is as good as its product. Alannah is a real credit to FireText and I would recommend anyone looking for this type of text service to give FireText a go. Brilliant! Is all I can add.”

Helpful Report

Posted 4 years ago

“First time using FireText, super easy and a cool way to do marketing. Lola was super helpful right from the get go, no question is too stupid to ask and she talks you through exactly how to use the programme and get the most out of it. Will definitely be using FireText for future marketing programmes!”

Helpful Report

Posted 4 years ago

“friendly, patient, helpful - i highly recommend”

Helpful Report

Posted 4 years ago

“Helpful and informing staff. The site is easy to use and navigate when being a first time user. Always on hand if we need any assistance with creating the possible text for our customers. I would highly recommend this is to others looking for a way to communicate or advertise to customers.”

Helpful Report

Posted 4 years ago

“Great service, super helpful to and also give marketing advice on the content and structure of your texts.”

Helpful Report

Posted 4 years ago

“Lots of help setting things up, very professional.”

Helpful Report

Posted 4 years ago

“Easy set up. Super simple to use. Great customer service!”

Helpful Report

Posted 4 years ago

“Great service, prompt support and at a very competitive price point”

Helpful Report

Posted 4 years ago

“A bit fiddly to use but very affordable. The customer service is excellent!”

Helpful Report

Posted 4 years ago

“Great platform with features turned on with no trouble. The service & quality blows our previous supplier out of the water. Well done Lola and Alannah!”

Helpful Report

Posted 4 years ago

“Amazing service that has allowed us to drastically reduce admin time in sending out our schedules.”

Helpful Report

Posted 4 years ago

“We love it, it's been great for our business!”

Helpful Report

Posted 4 years ago

“Great onboarding & continued support throughout!⭐️⭐️⭐️⭐️⭐️ New to the world of sms marketing, Alannah supported us with tips and tricks so we could get the most out of our sms campaigns. Our first campaign helped generate an additional 30 breakfast reservations on our first weekend of going live! Highly recommended.”

Helpful Report

Posted 4 years ago

FireText is rated 4.9 based on 1,224 reviews