FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,224 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,224 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to upload contacts easy to use definitely recommend to anyone. Try it you won’t be disappointed.”

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Posted 5 years ago

“The same day I started our free trial of FireText, I received a friendly outreach call. She was wasn't pushy but offered any help or none at all, if I so preferred. After a few days, a follow-up email came through. Again, not pushy but just checking in. After playing around with the free trial credits, we decided to proceed with a top-up and have been very pleased. I had a few questions and received prompt help. The one-off situation the system couldn't support the way I hoped, the rep provided a good workaround suggestion. Really personal service that feels "local". I like that.”

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Posted 5 years ago

“Great service easy to set up”

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Posted 5 years ago

“We’ve only been using fire text for our business for a short time now, but what we have experienced has been nothing short of amazing customer service. Alex Hale has been very attentive, answer all the questions we had. If you need to send text messages to customers or clients, regardless of the size of your business, this is the service to use!”

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Posted 5 years ago

“Super great customer service from start to finish!! Easy to work and just a great product!”

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Posted 5 years ago

“A great product with a fantastic service!”

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Posted 5 years ago

“Started using Firetext several weeks ago for my small marketing agency. Alex (Account Manager) is incredibly proactive and helpful, the customer service is excellent and we are actively offering SMS as a service to our clients fir the first time, now we have found a supplier we trust and can rely on”

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Posted 5 years ago

“The team at Firetext are super helpful and provide great support.”

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Posted 5 years ago

“After experiencing issues with a sperate SMS system, the move to FireText was one we wish we had done sooner! After a call with Alex after initially enquiring, the customer service was beyond 5 stars with Alex answering every query and question thoroughly and super efficiently- I never had to wait long for a reply! They were able to offer competitive pricing which made our decision to swap even easier. The system is easy and straight forward to use and also updated/ maintain, with the SMS alerts always being sent at the exact scheduled time. Would definitely recommend and we wish we had discovered FireText sooner.”

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Posted 5 years ago

“Exceptional service, cant thank Lola enough right from the start and ongoing support. Always easy to get through and speak to the team and so helpful. Great product, great people AAA+++”

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Posted 5 years ago

“Great use for our business. Highly recommended!”

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Posted 6 years ago

“I use firetext to remind my patients of their appointments. It is working extremely well and ensuring that patients receive a five start service from me too. Highly recommend firetext.”

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Posted 6 years ago

“Prompt, friendly, efficient”

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Posted 6 years ago

“Great service - Firetext understood my requirements, advised on the best solution and it was setup and working very quickly.”

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Posted 6 years ago

“After finding FireText I instantly chatted to Alex there and he explained the whole process to me very simply and made everything very easy for me. Any questions I had were answered so quickly. Genuinely impressed with the functionality of FireText and the service that I have received from the team. I would recommend to anyone. A big thanks to the whole team.”

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Posted 6 years ago

“Great and simple to set up. Staff on the phone helpful and friendly. And the campaign was a success.”

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Posted 6 years ago

“We absolutely LOVE FireText! Simple to set up, incredibly flexible and an amazing price. Their keyword text system has enabled out listeners of our online radio station to easily interact with us, which has driven engagement and helped our station grow. The customer services is fast, friendly and personal to each user - we even received a welcome card! Highly recommend.”

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Posted 6 years ago

“We have been using Firetext for a while and would definitely recommend it to a friend or a colleague.”

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Posted 6 years ago

“We love firetext in our office! Very easy to use, with excellent customer service! Alex has always been there to offer excellent assistance whenever needed!”

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Posted 6 years ago

“I love that support is very hands-on and you get help pretty much instantly. Lola has been amazing at showing me around the platform and the interface is simple and easy to use. I wish I could preview my text before sending but I guess that's ok and it might come in the future.”

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Posted 6 years ago

FireText is rated 4.9 based on 1,224 reviews