FireText Reviews

Name: FireText
Address: Tremough Innovation Centre Penryn Cornwall, Penryn
Rating: 4.94

4.9 Rating 1,217 Reviews

100 %

of reviewers recommend FireText

Company Reviews

Metrics

Info

4.9

Based on 1,217 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 038 5522

Email:

hello@firetext.co.uk

Location:

Tremough Innovation Centre Penryn Cornwall
Penryn
TR10 9TA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and quick, has been great for our company starting out.”

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Posted 6 days ago

“2 weeks into Firetext and I honestly don't know where our business would be without it. Onboarding with Alannah was so easy (and enjoyable); after adding a few credits, we were sending SMS alerts to customers as if we texting from our own mobile phones! We have been able to confirm appointments, send out bulletins and keep our customers updated in a fraction of the time that it would have taken to do so by telephone, email or letter. As a small business, we seek efficieincies wherever we can and Firetext has been a wonderful and seemless intergration into our processes. I would highly recommend their services to businesses small and large and I look forward to growing our business with Firetext at the core of our opererations.”

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Posted 3 weeks ago

“FireText has significantly enhanced our communication with customers, leading to higher engagement and better results. I highly recommend this system.”

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Posted 1 month ago

“Excellent service - easy to use - very responsive and proactive communication from customer service. Would highly recommend.”

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Posted 1 month ago

“We have found it really easy to use and the interface is straightforward. The ability to add credits as required is also a big plus point.”

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Posted 1 month ago

“It’s rare to find such dedication and care in today’s fast-paced world, I highly recommend FireText for anyone seeking the services offered. FireText is a team that genuinely cares about their customers. I will definitely reccomend to others. A big thanks to Ryan for looking over our services.”

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Posted 1 month ago

“Very efficient and works super well”

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Posted 1 month ago

“Ryan at FireText took me through the process and got me set up so efficiently. I had a tight turnaround but this was no problem for him and I really appreciate his efforts. Very pleased that I was recommended FireText”

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Posted 1 month ago

“Great customer service experience, we had a query and Alannah sorted it out swiftly and sorted out a resolution within the hour. Would highly recommend.”

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Posted 2 months ago

“Only just started using but worked well for what I needed. The follow up support is very impressive.”

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Posted 2 months ago

“Very easy and effective! The team at FireText are great.”

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Posted 2 months ago

“I was speaking to Alannah in customer services as had questions and she was so helpful, she answered all my questions, set me up on system so I could test things before starting a paid subscription, I can't thank you enough Alannah for all your help and because of you we have now decided to go with your company! Thank You!”

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Posted 2 months ago

“Easy to use. Good customer service. Excellent support. Will use again”

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Posted 2 months ago

“Simple to use… great support… economical.”

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Posted 2 months ago

“We've been using FireText as an integration with our Freshdesk helpdesk for some years now. This is a great, easy to use SMS solution but what sets FireText above ohter companies is their excellent customer support. They are knowledgeable, respond super quickly, and are extremely personable - an outstanding team *****”

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Posted 2 months ago

“Simple to set up and use on a regular basis - I co-manage a Health Clinc and our DNA's have improved considerably since implementing”

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Posted 3 months ago

“Simple and intuitive to set up and use. Had no problems sending and receiving text messages to customers.”

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Posted 3 months ago

“makes group sending of messages very easy”

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Posted 3 months ago

“Alannah has been so helpful and quick with any issues or queries we've had. Seemless experience.”

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Posted 3 months ago

“very quick to help and resolved my query immeadiatly thank you Alannah :)”

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Posted 3 months ago

FireText is rated 4.9 based on 1,217 reviews