Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressive Service Miss Violet and her team were instrumental in helping me recover my funds from a fraudulent platform. From the start, their professionalism and commitment were apparent. They guided me through the entire recovery process, ensuring I was updated at every step. With their expert support, I successfully recovered my money. I highly recommend their services! Email: miss--violet--551--@--gmail--.--com WhatsApp: +1 (667)--487--5571”

Helpful Report

Posted 6 days ago

“After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. Doris Ashley, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at. Email: Email: Dorisashley71 @ gmail. com WhatsApp at +1. -(404)- 721. -56. -08. for support.”

Helpful Report

Posted 2 weeks ago

“Product never delivered. Chased up twice, no response from Firebox. Still no response to date and no indication of a refund of original order. Avoid if possible”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry for not receiving your previous emails and that this delivery was lost in transit. We'd love to help here and have already reached out already to see if you'd like a replacement order or a refund. Looking forward to hearing back from you.

Posted 2 months ago

“Product advertised as available then was told two days before Christmas it wasn't coming due to stock issues. Terrible. Won't use this company again..”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we sold out of these and you were notified late. We've shared this with our Logistics Team to see how we can improve on this process. Your order was cancelled and you've since been refunded. Please reach out if there's anything else we can do.

Posted 2 months ago

“I didn’t get my order”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry the carrier wasn't able to fulfill this delivery. The delivery has since returned back to us and you've been fully refunded! Please reach out to us if there are any questions on this.

Posted 2 months ago

“Did not work and pieces broken on it”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you!

Posted 2 months ago

“Way too slow.”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we temporarily sold out of this item which caused this to arrive a few days later than we originally estimated. We've shared this with our Logistics Team to see how we can improve here. Please reach out to us if there's anything else we can help with.

Posted 2 months ago

“After receiving no updates on my order for several days, I sent an email asking when to expect dispatch. I was then informed that they'd sold out and we're waiting for new stock to dispatch my order. I think it's really awful to keep selling an out of stock product, but also to just keep quiet and not say anything is really shoddy.”

Helpful Report

Posted 3 months ago

Posted 2 months ago

“Awful - Ordered 36 items and in drips and drabs Firebox pinged emails to advise various items out of stock. Paid for next day delivery and five days later as they can't fulfil the order they've cancelled it entirely! Had similar issues last year. Will never order from them again, nor recommend.”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're terribly sorry we weren't able to fulfill this order on time over the holidays. We've shared this with our Operations Team to see how we can improve here and prevent this from repeating in the future. If there's anything else we can do, please reach out again via email, as we'd love to help.

Posted 2 months ago

“Whilst the product is good - my experience of using Firebox this time around was poor. The packaging on the gift was inadequate and so it arrived pretty much unwrapped and unfortunately the person the gift was intended for took the delivery, completely spoiling their Christmas surprise. I contacted Customer Service at Firebox who responded flippantly, trying to keep the company "style" of replying in humour and using little more than a "cut and paste" response having clearly not read my complaint properly. When you're making a complaint, this is inappropriate and only served to make me even more annoyed. I will not be returning to Firebox.”

Helpful Report

Posted 4 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're again sorry the delivery packaging was damaged in transit. We worked with you to ensure the item wasn't also damaged (it wasn't gift wrapped) as via our company promise we send a replacement right away and not return the damaged item. Delivery package damages are common so thankfully you confirmed only the delivery packaging was damaged and the item was not damaged. Again, we're sorry the delivery packaging was damaged in transit and we're here if there's anything else we can do.

Posted 2 months ago

“Package nowhere to be seen Tracking link not working Getting a bit close for comfort pre Xmas firebox”

Helpful Report

Posted 4 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry this one arrived after our original estimate. If there are any further questions, please reach out as we'd love to help.

Posted 2 months ago

“Didn't receive”

Helpful Report

Posted 4 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry this arrived later than expected! Being the original address was incorrect it took longer than expected to ship this order correctly. After you confirmed the new address, the delivery arrived shortly afterwards. If there are any further questions, please reach out as we'd love to help.

Posted 2 months ago

“Ordered an item 12 days ago, still no notification of despatch and no item has been received. My credit card has been debited and I have nothing. This was a much needed Christmas gift, I cannot get any reply to my emails or WhatsApp’s to the support team which the site says will be responded to within 24 hours! Bitterly disappointed, I wish someone would contact me and help to find my order. Will never use again and recommend avoiding firebox. Will have to source the item elsewhere and assume I’ve lost my money. A hard lesson learned.”

Helpful Report

Posted 4 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry this one arrived after our original estimate. This has since then arrived to your home and for the delay we've refunded your shipping costs. If there are any further questions, please reach out as we'd love to help.

Posted 2 months ago

“Item arrived damaged & wasn’t what I was expecting I subsequently returned the item but haven’t received a refund”

Helpful Report

Posted 8 months ago

“dont shop here!Horrible customer service! i never received my order or refund!!!”

Helpful Report

Posted 1 year ago

Hi there! We appreciate you sharing your experience here! As we've shared previously, our team noticed your order was purchased on our UK store. Because duties and shipping varies per country, we offer multiple stores so you will need to purchase on our International Store. Please know we still want to be a part of your home so you're welcome to repurchase whenever you want through our International Store (https://firebox.com/intl/?___store=fireboxintl&___from_store=fireboxcom). On your cancelled order, we've already refunded it, so please confirm via email if there are any further issues here.

Posted 1 year ago

“Personalised gift never arrived and was delivered to the wrong address by Yodel. Firebox website was hard to navigate to get help and, when I did submit the concern about the missing parcel, Firebox customer service was slow & their email told me to look more carefully around my property(!) and they unhelpfully sent me the photo Yodel had taken - which showed my parcel at someone else’s front door! Really unhelpful customer support, very disappointed and wasted so much time trying to enlist help from Firebox and Yodel to track down my order. I won’t be placing an order again.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! I also appreciate the patience as we worked to find your missing order. During this, we always cover our bases to ensure the package wasn't delivered to someone else. This means we ask for the property to be checked, share Yodel's delivery photo, ask a neighbor if they safeguarded it, confirming the delivery address, etc. We do this to ensure the package is confirmed lost and the original address is correct before sending a replacement. In the end, we're happy to hear it was later delivered by a good Samaritan who had accidentally received the order. We hope you enjoy your order and look forward to another chance at being a part of your home!

Posted 1 year ago

“Parcel ordered for black friday never arrived. Courier sent proof 'Delivered through Letterbox' - item is shown in someone's window, not mine. Courier advise reaching out to firebox. Have reached out twice in the last month and have had no reply. Have purchased many times from Firebox, first time dealing with customer service (or lack of). Have lost all faith in Firebox”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're sorry to hear about the problems with this delivery! We've reached out to you directly to help and are looking forward to hearing back from you!

Posted 1 year ago

“Its not one size! Unless it's for children. Very disappointing gift for my dad. Waist of money and awkwardness on the day. Im size uk5 and it barely fit me so im not talking a fully grown man 😤”

Helpful Report

Posted 1 year ago

“Took 10 days to respond that it was an age restricted product and still not had my refund - I also sent chaser emails. All while I ordered something else from another website with perfect service!”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! Firstly, we're sorry for the delay in responding. During the holidays, we experienced higher than usual demand and this has impacted both our Operations and Customer Support Teams. I'm sorry you're on the receiving end of this as I know from first hand experience that this has caused me nervousness and uncertainties that are specifically amplified during the holidays. I've shared your comments with our Product Team to revise this product and our processes. We've also revised the order and see the entire order has now been refunded. Again, we apologize for this mess-up and look forward to another chance at being a part of your home.

Posted 1 year ago

“Wish I'd checked reviews before ordering. Item missing from order and no response to contact. Avoid”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! Secondly, we apologize one of your items wasn't sent! Our team encountered a system glitch that caused the item to not be processed correctly -- we're now aware of this and working to prevent it from happening on future orders. We're again sorry this happened on your order. We reached out to send it again but it was decided the best route was to offer a refund. We're here if there are any further questions.

Posted 1 year ago

Firebox is rated 4.4 based on 4,720 reviews