Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great 👍”

Helpful Report

Posted 4 years ago

“Really disappointed that ive emailes several times asking how to return an item and nothing.”

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Posted 4 years ago

“Got 2 of the mystery gadget boxes. Value of contents greater than the cost of the box although disappointed that both boxes had exactly the same items in them.”

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Posted 4 years ago

“Relatively quick delivery but one of my items was smashed so is no good to give as a gift, as i intended. I don't know how anyone manages to contact Firebox. I've tried emailing several times, contacting direct through their website, and tried Whatsapp. I get nothing but an automated response. There's someone merrily posting on their own Facebook page every day advertising their products but yet they can't respond to queries. Not impressed really.”

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Posted 4 years ago

“I loved the service, preorderd a item and everything was shipped perfectly without any issuus ! In live with this site :D”

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Posted 4 years ago

“Great inventive product”

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Posted 4 years ago

“My grandkids really loved getting this Harry Potter advent calendar and they had fun opening it every day. They were disappointed that there was no Hermoine Granger keychain but there were keychains of the lesser characters. One thing I was disappointed in was that there was no real variance in the prizes, pretty much everything was keychains except the last day (at least from what I could tell). Still, they seemed pretty happy with it. Nevertheless, I would likely not spend the money for it again.”

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Posted 4 years ago

“Do not order from this company! They only delivered half of my order, it wasn’t in time for Xmas When I ordered it on the 10th dec, they have kept my money for items I didn’t receive and have not been replying to any of my correspondence through any form of contact.”

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Posted 4 years ago

“I purchased a bathtub disco light twice...because it was so loved by the first recipient I got it for someone else too! Awesome product and service.”

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Posted 4 years ago

“Everything arrived quickly and in good quality and condition.”

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Posted 4 years ago

“Never received package, refund, or help from customer service. Stay away.”

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Posted 4 years ago

“Firebox is an excellent company to purchase those hard to find items of joy! I live in the US. Firebox provided me better service and faster shipping than most of the big name companies in the US. Thank you Firebox”

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Posted 4 years ago

“Sticks to cel but not to car !!! Or anything!”

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Posted 4 years ago

“I purchased an egg-cup dinasaur and the little recipient was very pleased with his gift. It came in a lovely box and was well made. It enabled me to give a nice gift to a child knowing he would love it!”

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Posted 4 years ago

“This is a great place for fun finds! I was expecting a longer wait, as I am in the US, but it came quickly and was packaged well against damage. My husband thought it was fun, and he has plans to celebrate his 40th birthday in fabulous Disco style. Thanks, Firebox!”

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Posted 4 years ago

“Fast shipping and excellent service. Best and funniest Christmas gifts ever. My friends loved the Penis Slippers. Huge laughs.”

Firebox 5 star review on 30th December 2019

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Posted 4 years ago

“Easy to use fast and efficient service”

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Posted 4 years ago

“Quick delivery delivered when they said.”

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Posted 4 years ago

“Easy to use website, quick delivery”

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Posted 4 years ago

“Fast delivery and fun item. Bought the mini record player. Well worth it for the fun and novelty”

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Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews