Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish, waste of money,”

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Posted 4 years ago

“Great service very speedy”

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Posted 4 years ago

Hey Jutta, You're great! Thank you for taking the time to review us a give us a fantastic rating. We love you. See you back very soon, for more 😏 Firebox

Posted 4 years ago

“It’s fun to buy, great to receive from Firebox and simple to order”

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Posted 4 years ago

Hey Ian, You're awesome! Thank you for taking the time to review us a give us a fantastic rating. We love you. See you back very soon, for more 😏 Firebox

Posted 4 years ago

“Slow delivery Expensive products”

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Posted 4 years ago

“The grip strip I received did not work out for me. However, Firebox's customer service is great. They are very communicative and always willing to help.”

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Posted 4 years ago

“AMAZING just as described if not better ! Fast shipping was expecting it anywhere from the 21-27 of January but I got it today january 18. Definitely recommend !”

Firebox 5 star review on 18th January 2020

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Posted 5 years ago

Hey Tatiana! Thank you so much for taking the time to review us and giving us such a fantastic rating! We're buzzed to hear that your Turkey Mask arrived faster than expected. This is the kind of #giftgasm we love to hear about! Can't wait to see you back on the site for more wonderful and unusual gifts😄 Regards, Firebox

Posted 4 years ago

“I am a very happy customer. Although I did need to return the Christmas gift I ordered, Firebox made it so easy and cost free. Everything they state on Shipping and Delivery is true from my own experience and my refund was delivered into my bank account within a week. I will not hesitate to order from them again.”

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Posted 5 years ago

Patricia! Thank you so much for taking the time to review us and give us incredible rating. We are sorry you had to return one of your Christmas gifts. However, we were happy to help! Looking forward to seeing you back on the site again for more #giftgasms 😏 Should you need anything, you know where to find us! Regards, Firebox

Posted 4 years ago

“I have emailed firebox twice now about getting a refund for this product. I have still not received a response. The first time I purchased this product was for my boyfriends Christmas, he really fancied one and I noticed the good reviews. When he attempted to attach the base after following all instructions it smashed. I thought it might of been faulty. So I ordered it again, baring in mind I had already emailed wondering about a possible refund or replacement. Upon getting the purchased replacement, after gently heating (as per instruction) it smashed.... AGAIN!! Not happy with the product and disappointed in the level of customer service.”

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Posted 5 years ago

Hey, Thank you for taking the time to review us and provide us with some feedback. We are really sorry for the delay in getting back to you and we are of course very concerned about your latest experience with us. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've looked into your orders and can see you have been refunded in full for both on Jan 20th-21st. These should appear in your bank account shortly, if they haven't already. We are so sorry for the inconvenience you experienced with these orders and the product 😔 Should there be anything else we can do for you, just give us a shout. Regards, Firebox

Posted 4 years ago

“This company is so bad I reported them to Trading Standards. Goods ordered for Christmas, still not received (it’s now the middle of January and I ordered on 7th of December) I’ve tried calling-it’s a recorded message. I’ve WhatsApp messaged, emailed, Twitter DM’d and the responses (if they happen) are the same old ‘we’re really sorry, you’re great’ tripe. Their only saving grace is that they have refunded me my order. This company should not be trading, they cannot deal with the logistics of online ordering. I doubt they will be around much longer, which is a shame because their products look great. If only they’d ever arrive.”

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Posted 5 years ago

Hey, Thank you for taking the time to review us. We are really sorry for the delay in getting back to you and we are of course very concerned about your latest experience with us. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We are very sorry for all the kerfuffle and inconvenience experienced with this order. We hope to make it up to you next time. We are going to make improvements so that next festive season there isn't such a long delay in communication. Kindest regards, Firebox

Posted 4 years ago

“Had an issue with delivery and spoke to Luca who sorted it straight way and rectified the issue, unfortunately the postman made the same mistake! Emailed Luca and he got straight back to me with a solution. He was quirky and it felt like a personal response. Amazing customer service and a very happy customer!!”

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Posted 5 years ago

Hey Julie, You're amazing! Thank you so much for taking the time to review us, share your latest firebox experience and give us such an awesome rating! We're very sorry for all the kerfuffle experienced in this latest order, however, we are so glad to hear Luca resolved it right away for you. We look forward to seeing you back on the site again for more #giftgasms. Kind reagards, Firebox

Posted 4 years ago

“Great company to but stuff from delivery's are always on time even around Xmas. If there is a problem with your order they got on to sorting it out asap. I will definitely continue using Firebox.”

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Posted 5 years ago

Hey Daryl, Thank you so much for taking the time to review us, rate us and share your latest #giftgasm 😄 We're absolutely buzzed to hear good stuff all around. We look forward to seeing you back on the site for more 😏 You're pretty damn great yourself! We rate you too. Regards, Firebox

Posted 4 years ago

“Well, order made 19/12 and received today. But the personalised cushions looks great and quality is very good too. I texted them via WhatsApp and received response same day. Telling me, the manufacturer took some time off over the holidays. It's ok with me, as I wasn't in hurry to get them. But this information should be on their website too.”

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Posted 5 years ago

Hey Monika, Thank you for taking the time to review us and give us such a fantastic rating. We really appreciate and value the feedback you have given us, we take this very seriously and will ensure improvements are made where possible. We're delighted to hear that you're fully satisfied with your order. Should there be anything else we can assist you with, don't hesitate to hit us up. We are always happy to help! Kind regards, Firebox

Posted 4 years ago

“Just Perfect!”

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Posted 5 years ago

YOU are the perfect one here 😃 Feel free to share your Rick and Morty Portal Gun Light with us by tagging us on social media @firebox 😊 WUBBA-LUBBA-DUBB-DUBB! Firebox 😝

Posted 4 years ago

“Firebox products are usually better quality than some gift suppliers, with the same price tags. I loved the personalised pet face mat, even though I thought it had been lost in the post!”

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Posted 5 years ago

Hey Amy, Thank you so much for taking the time to review us and give us such fantastic feedback! We're delighted to hear your goodies did not get lost in the postal system and they made it safe and sound 😄 Hope to see you back on the site for more weird and wonderful gifts! Regards, Firebox

Posted 4 years ago

“If there was a zero star option I would have chosen that!!! Ordered a birthday present for a 10 day delivery and now 18 days later.......... there is a contact phone no. Why is a mystery because all it says is email them. Well I have done that three times and no response. Do not use them!”

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Posted 5 years ago

“Great products with prompt and efficient service.”

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Posted 5 years ago

Hey! Thank you for taking the time to review us and give us such superb rating. We're glad to hear about your fantastic #giftgasm Hope to see you back very soon for more 😏 Regards, Firebox

Posted 4 years ago

“Good stuff xx”

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Posted 5 years ago

Hey Clive, Thanks for taking the time to review us and rate us so positively! You're the best 😄 Looking forward to seeing you back on the site very soon Regards, Firebox

Posted 4 years ago

“Great peculiar items, awesome for gifts.”

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Posted 5 years ago

Hey stranger, You're pretty great too. Especially since you took time out of your day to review and rate us. More peculiar and awesome things to come - watch this space 😉 Looking forward to seeing you back on the site very soon! Kind regards, Firebox

Posted 4 years ago

“Great service and amazing products”

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Posted 5 years ago

You're pretty great too, Lisa! Thank you for taking the time to review us and give us such an amazeballs rating. See you back on the site very soon! Regards, Firebox

Posted 4 years ago

“Terrible Customer Service Product Supposedly due before Christmas it's now Jan 13th no option to cancel dont even want or need the product now never using this site Again Amazon is the way to go People”

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Posted 5 years ago

Hey Keith, Thank you for taking the time to review us. We are very sorry that your order did not arrive in the time estimated. We can see since reviewing us, your order was fully refunded and you were allowed to keep the item as a goodwill gesture. We hope to make improvements in the delivery services available so this type of delay can be prevented as much as possible. We are very sorry for any inconvenience this may have caused. Do let us know if there is anything else we can do for you. Kind regards, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews