Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order and no one has responded to me. I have emailed, sent a Tweet, Facebook messaged and Whatsapp messaged but still nothing. I have also tried calling but the number is no longer in use... Now I don't know what to do and don't have enough time to find alternative gifts.”

Helpful Report

Posted 2 years ago

Hi Maisie, Thanks for your review of your order from Firebox. We apologize that there was a problem with your order at the supplier. Unfortunately, attempts to ship the order to you promptly were unsuccessful. Customer service has worked with you to find a solution that we hope is to your satisfaction. All the best

Posted 2 years ago

“The mystery box was stocked with items that would have been considered trash back in 2002.”

Helpful Report

Posted 2 years ago

Hello Liam Thank you for taking the time to review your recent Firebox experience - we appreciate it. Are you not satisfied with the Mystery Box? We're sorry to hear that, as the box is a very popular item and our Buying team work hard to make sure the contents inside each box are carefully curated and provide a good saving to the customer As your expectations were not met, our customer service team has already worked out a solution with you, which we hope will be satisfactory for you. All the best

Posted 2 years ago

“If I could give a zero I would. Package arrived 5 days later than stated on website. Ordered a personalised water bottle, the name colour was supposed to be black when it arrived it looked like the printer ran out of ink its so faintly printed you can barely see it.”

Helpful Report

Posted 2 years ago

Dear Brigitte, Thank you for taking the time to review your Firebox order - we appreciate it. We apologize that your received order did not meet your expectations, which we can very well understand with the water bottle you received. Our customer service team has already contacted you to work with you to resolve the issue. So close to Christmas, unfortunately, only one option remained as a solution and we are sincerely sorry that a Christmas gift was lost for you as a result. All the best.

Posted 2 years ago

“I have been sent someone else’s order. ☹️”

Helpful Report

Posted 2 years ago

Hi there Karen, Thank you for taking the time to review Firebox - we appreciate it. We sincerely apologize that your order was mixed up during shipping, this should not happen, after all, we wanted to satisfy you with the order. Our customer service has contacted you immediately and resent your order. Now you are hopefully in possession of your order and very importantly, you are now also completely satisfied with the order. All the best

Posted 2 years ago

“Ordered products at the end of September and still waiting for order to be delivered in full”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for taking your time to review your Firebox experience - we appreciate it. We are very sorry that you have not received your personalized socks yet. We understand your anger very well and find it a pity that your experience with Firebox is not a good one. Our Customer service has chased up your request and has already contacted you via email. Hopefully, your matter was solved to your complete satisfaction and that we can continue to welcome you as a customer in our store. Take care Fireboxers

Posted 2 years ago

“Did not get my order”

Helpful Report

Posted 2 years ago

H Celine, Thank you for taking the time to review Firebox - we appreciate that. We apologize that you have not received your order yet. Your product is not shipped from the UK and has a longer delivery time. Customer service has already sent you an email with the tracking data and your package will now arrive in the next few days. Of course, we hope that you will be satisfied with your product and if it is intended as a gift, that you will be able to be fully impressed with it. :) Take care Fireboxers

Posted 2 years ago

“Working with customer service currently to try and fix mine… hopefully it will look a little more like him. I did get a good laugh though and they’ve been very attentive in trying to correct it.”

Helpful Report

Posted 3 years ago

Hi Bailey, Thank you for taking the time to write a review on review.io. You have already contacted our customer service here regarding your order. I also saw that you received a full refund for the items you ordered as you did not like them. We are sorry that you were not satisfied here. We would be very happy if you could give us a second chance so that we can show you that we can do better. Best regards Firebox

Posted 2 years ago

“The item received was unique and quite appropriate for a friend who has everything. Great idea for a gift and the product was just what I expected. Will definitely use them again.”

Helpful Report

Posted 3 years ago

“Fast delivery, excellent products, Will definitely shop again”

Helpful Report

Posted 3 years ago

“Absolutely love my zen garden and inappropriate mug and mystery boxes, some people are gonna be happy at Xmas, great service fast delivery. Amazing products. Thank you”

Helpful Report

Posted 3 years ago

“Really disappointed with the product. I recognise you are not magicians but the stripes needed to be vertical as in the picture I sent. Whilst the key ring looks not a lot like my son , if the stripes had been correct I could possibly have used it.”

Helpful Report

Posted 3 years ago

Hi Jayne, Thank you for taking the time to leave a review of your experience with Firebox. It's a pity that your experience with the gadget is not positive. We sincerely apologize that the Brick Yourself™ Keyring - Personalised Mini Figure did not arrive at your satisfaction. Our customer service has chased up your case and hopefully, it has now been resolved to your satisfaction and we were able to change your experience to a positive one after all. Take care Fireboxers

Posted 3 years ago

“Love what I got, unfortunately they chose dhl as their shipping provider and my package was left on hold for over two weeks in the same location and was nearly shipped back without my knowing only for me to find out I had to pay an additional fee on top of the shipping I had already payed for. great merchandise, not so great service”

Helpful Report

Posted 3 years ago

Hi Wyatt, Thank you for your time, which you sacrificed for the review. We appreciate it. We apologize that your delivery with DHL did not turn out to your satisfaction and that there were untraceable delays. Our customer service has contacted you via email and hopefully addressed your concern to your satisfaction. we hope you will give us another chance and have sent you a token of appreciation via customer service. Take care

Posted 3 years ago

“Yo hands down ok maybe not hands down but the best bbq place and I just ate at art songs only thing the waitresses must be married because they didn't see me but one of them is finee”

Helpful Report

Posted 3 years ago

“I placed an order for a personalised gift for a birthday. 28 days later I still haven't received it, despite the page stating 5-7 business days delivery. I did not receive any emails about shipping or dispatch, despite inputting my email, I did get a response from customer services when I emailed to tell me the order had been dispatched but that was over a week ago with no sign of the item still. It's a totally pointless gift now seems as I had to go out and buy something else to give on time. I'm not holding out for a refund or any sort of compensation.”

Helpful Report

Posted 3 years ago

Hi there Beth, Thank you so much for taking the time to review us - we appreciate it. We sincerely apologize that your order still hasn't arrived after such a long time and that you weren't able to hand over the gift for the birthday, not even belatedly. This was certainly not our intention and it is very upsetting for both parties. We hope that the customer's solution is satisfactory for you. Take care

Posted 3 years ago

“The presentation was excellent and this made that a bit more special”

Helpful Report

Posted 3 years ago

“Horrible horrible horrible. Total waste of time. The product never arrives, it's been over a month and no one sends you any update unless you ask for it, and even when you do, nothing happens. It was supposed to be a gift for kids and where my order is, that's still a mystery.”

Helpful Report

Posted 3 years ago

Hi there Yaprak, Thank you for your time to review us. We sincerely apologise that your order was not processed as you had imagined and we are even more sorry that the surprise for the children was ruined. That was certainly not our intention. Hopefully, customer service has resolved your concerns to your satisfaction. As a small gesture of appreciation, we have sent you a £10 gift voucher via Customer Services. Take care

Posted 3 years ago

“Delivery was quick and products are cool”

Helpful Report

Posted 3 years ago

“Order hasn’t arrived. Customer service has bad attitude. On the website it states 13-19 days for printing and delivery but now they are telling me 20 working days from the dispatch day (it’s not even dispatched yet)”

Helpful Report

Posted 3 years ago

Hi Clare Thanks for taking your time, to give us a review. Apologise for the negative experience with your last order on Firebox. We contacted the supplier, and the problem is solved now. Our customerservice contacted you and hopefully solved it for you. As an apology, we gifted you a £10 Gift-card. Kind regards.

Posted 3 years ago

“Came really quick!”

Helpful Report

Posted 3 years ago

“Received one order quickly. Other order took 5 weeks. Arrived finally and very nicely packaged. Nice gifts.”

Helpful Report

Posted 3 years ago

Firebox is rated 4.4 based on 4,594 reviews