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Firebox Reviews

4.4 Rating 4,703 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,703 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
Wonderful gift many thanks!
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Posted 3 years ago
Love this company. Lots of different and unusual ideas - never fail to find something.
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Posted 3 years ago
My parcel still hasn't arrived after three weeks. I have sent you an email asking where my parcel is as it was a Christmas present.
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Posted 3 years ago
Hi George, Thank you for leaving us your review here. We are very sorry that you did not receive your package, especially since it was a Christmas gift. Unfortunately, Yodel sent your parcel back to us, which is of course very annoying. Our customer service team has already sent you a replacement. We sincerely hope that you have received your order this time and that everything worked out. Once again, we say sorry for the inconvenience caused and would be pleased if you remain as our customer. Take care Firebox
Posted 2 years ago
Love the choice of products and the ease of ordering. Definitely purchase from here again
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Posted 3 years ago
Great website, fantastic gadgets and products, delivery good, all products well packaged, informed of dispatch and delivery also good value products.
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Posted 3 years ago
The most random of random stuff delivered at speed.
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Posted 3 years ago
Was good
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Posted 3 years ago
Very unique ideas, every one of them went down a treat. Thanks firebox!
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Posted 3 years ago
Firebox didn't bother placing the order with the supplier and I have neither a delivery date nor a refund so I can't recommend no matter how cute an idea.
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Posted 3 years ago
Hi Debbie, Thank you so much for giving us an honest review here. We are sorry to read that you had such a bad experience here and unfortunately you did not receive your ordered item. Our customer service team here has already sent you a refund. Nevertheless, we will contact you again to hopefully find an acceptable solution for you. We hope you will give us a second chance, our service is better and we would like to prove that to you. Take care
Posted 2 years ago
Ordering and Delivery of the Warmies was excellent. Sadly, the “one size fits all” was far too small for my wife, who is a size 7. I’m surprised your marketing information is not more specific concerning size. It was disappointing to see my wife disappointed when she opened this present on Christmas Day.
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Posted 3 years ago
He Andrew, Thank you for taking the time to write a review. We are sorry to hear that you were not satisfied with the boots you ordered. Our customer service tean has contacted you about 3 weeks ago and offered you a partial refund as compensation. Unfortunately, we have not received a reply from you to date. We would be very pleased if you contact us so that we can send you the solution offered. We would appreciate it if you would give us a chance to show you that our service is better than we showed with your last order. Best regards Firebox
Posted 2 years ago
Quality product, quick delivery, great service.
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Posted 3 years ago
I still haven't received my order
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Posted 3 years ago
Hello Rachel, Thank you for taking the time to write this review. We are very sorry, that you have not received your ordered item in time. Unfortunately, your package was lost by the carrier. An investigation at Yodel was unfortunately also unsuccessful. Things like that shouldn't happen! However, our customer service has already contacted you by e-mail and arranged for a refund for you. We really hope you will be able to forgive us and give us a second chance to make up for our mistakes. All the best Firebox
Posted 2 years ago
All straight forward - delivered as expected. No problems. Would use again.
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Posted 3 years ago
I ordered something for Christmas and it hasn’t been delivered and I’ve not been refunded
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Posted 3 years ago
Hi Doyin, Thank you for taking the time to write an honest review. First of all we would like to say sorry that you have not received your ordered item. We have checked your case and found out that your package was unfortunately lost by Yodel. We can absolutely understand your anger about this. Something like this should not happen! We have seen that you have already been in contact with our customer service and have received a refund in the meantime. Nevertheless, we would like to apologize again for the inconvenience caused and our customer service will contact you again regarding this. We wish you all the best and hope that you will give us a second chance. Firebox
Posted 2 years ago
Order arrived within a short period of time.
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Posted 3 years ago
I was pleased with the delivery performance and the quality of the purchase was equally as good. Thank you
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Posted 3 years ago
I bought Catastrophe and the delivery was fast the service great and the quality of the product first class
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Posted 3 years ago
All I can say is what a great company, fully updated on my delivery! Always prompt and honest! Will definitely use again in future
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Posted 3 years ago
Great communication. Very easy to use website. I wish all online purchases were this straightforward.
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Posted 3 years ago
Website said if you ordered by this date you would receive by Christmas, I am still sitting waiting for my order to even be shipped and its 12/27 Tried emailing customer service 3 times with no response, went on FB and messaged there, no response. I am about to see what options I have with BBB, you have an obligation to give a customer their PAID for merchandise within the time frame promised.
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Posted 3 years ago
Hey Carissa Based on the rating, we have got to know that you are dissatisfied with our service and the long delivery time. I just read through all the conversations about your complaint and I can absolutely understand your 1-star rating. Our colleagues from customer service wrote to you that your package was delivered on 01/18/2022. Did you receive the package? We would like to close the case correctly. When the package has arrived, please be so kind to inform us accordingly. Finally, I would also like to offer you a discount when the package has arrived. After all, it arrived much too late. We look forward to hearing from you soon. Best regards Firebox
Posted 2 years ago
Firebox is rated 4.4 based on 4,703 reviews