Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from start to finish...”

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Posted 3 years ago

“delivery was reasonably quick”

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Posted 3 years ago

“Never turned up !”

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Posted 3 years ago

Hi there Scott Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you via mail and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Love all the products on here and hate hate hate that most of the best products are not available to me in the US. Hoping to see that changed, would love to order some stuff!”

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Posted 3 years ago

Hi there Monica, Thank you for taking the time to review us - we appreciate it. Our customer service team has contacted you via mail and hopefully resolved the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Excellent, will make a fun "Shit" Art Night.”

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Posted 3 years ago

“Easy to navigate and order arrived within a few days as promised. Will certainly look on the site again for future unusual gifts”

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Posted 3 years ago

“It hasn’t arrived yet and had no contact with update. Been nearly a month”

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Posted 3 years ago

Hi Alison, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you via email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Your marketing is absolutely superb. Modern, upbeat, funky and innovative, which reflects the benefits of this novelty item perfectly. Would highly recommend the product and the team behind it without any hesitation. Well done. Keep up that s**t. 😉😉”

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Posted 3 years ago

“Fantastic book my son will love it! Unfortunately I was disappointed by the amount of packaging for one book.”

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Posted 3 years ago

“Took longer then expectect, and the product wasnt all that.”

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Posted 3 years ago

Hi there Shahid, Thank you for taking the time to review us - we appreciate us. We are deeply sorry that your order did not arrive in time and that you were not satisfied with your product. Our customer service team will contact you via email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Great thank you!”

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Posted 3 years ago

“Brilliant fast service , good came well wrapped”

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Posted 3 years ago

“Excellent as gifts so appreciated”

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Posted 3 years ago

“Nice product, arrived quickly and packaged well. It hasn't been used yet as it's a gift”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Quick delivery!”

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Posted 3 years ago

“The parcel hasn't came and still waiting to hear back from someone”

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Posted 3 years ago

Hi there Kevin, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“It looked fantastic once I had put it all together. When it arrived the lego figure was apart in the frame.”

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Posted 3 years ago

“You still use yodel, who are rubbish”

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Posted 3 years ago

Hi there Sophie, Thank you for taking the time to review us - we appreciate it. It's a shame to hear that you're not happy with the deliverer. Our customer service team will contact and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Quick & Order correct. Absollutely nothing to complain about.”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,594 reviews