Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, great present ideas would use again”

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Posted 3 years ago

“Bought the mermaid tears vodka for my daughter for Christmas as it's her favourite,and all she asked for,but Unfortunately upon opening it on Christmas night it has that distinct perfume gin smell and taste,as neither of us like gin won't get drunk and wont be purchasing again(sorry).”

Helpful Report

Posted 3 years ago

Hi Jean, Thank you for taking the time to write a review. We are very sorry to read that you were not satisfied with your ordered item. That is of course a pity. Our customer service will contact you immediately to offer you a solution, which we hope is satisfactory for you. We hope you will give us another chance and stay as a customer. We would be very happy about that. Take care Firebox

Posted 2 years ago

“Great lol”

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Posted 3 years ago

“Excellent Products and Prices.”

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Posted 3 years ago

“Ordered a birthday present on 9th of December for a birthday on 21st - 5 day delivery. No delivery by 21st December. When I emailed to check it's status it took 3 days to get a reply and ultimately a refund. Begs the question how much longer would Firebox hold onto my money if unable to fulfill the order. No other correspondence in between times. Very poor all round, have bought plenty in the past from Firebox, but I will shop elsewhere going forward after this shambles.”

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Posted 3 years ago

Hello Nick Thank you very much for giving us such an honest review. We are sorry to read that you did not receive your ordered present as it was temporarily sold out. This is of course very annoying. Unfortunately, our customer service was very busy during the holiday season and therefore we had some delay in our responses to our customers. This should not happen and we can understand your displeasure. A refund was arranged for you, which you should have received in the meantime. Our customer service will contact you immediately and take a look at this matter. It would be a pity if you would not order anything from our store in the future. We hope you will give us another chance and let us convince you that we can do it better! Best regards Firebox

Posted 2 years ago

“Service was so good and fast delivery”

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Posted 3 years ago

“Never got full order”

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Posted 3 years ago

Hi Jennifer, Thank you for taking the time to write a review on review.io. We are very sorry that you did not receive part of your order. Unfortunately, there was a technical problem. My colleagues in customer service have already contacted you and arranged a refund and sent you a gift card as compensation. We hope that this solution was satisfactory for you and we apologise again for the inconvenience caused. We would be pleased if you would give us a second chance and remain a customer. Best regards Firebox

Posted 2 years ago

“Sad because half my order got cancelled 😞”

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Posted 3 years ago

“Rating would be - 1 if you had that option available. Ordered well in Advance for Christmas (November) still haven’t recieved one special personalized gift. Response was blatantly put “ you’ll get your order after Christmas.” Recipient will receive this later in the year as he was on leave for the holidays. It’s too late now. Very cold and awful customer service. I want a full refund back.”

Helpful Report

Posted 3 years ago

Hi Janelle, Thank you for taking the time to write an honest review. We are very sorry to read that you were not satisfied with your order and also with our service. This should not be the case under any circumstances. We formally apologize for this. Our customer service had already contacted you regarding this matter and refunded you the amount for the item you did not receive. However, due to the Christmas season, there were hardly any customer inquiries, which were unfortunately answered by us, sometimes delayed and short. This is not how our service should be and we would like to show you that we can do better. Our customer service will immediately contact you again and offer a solution, which is hopefully satisfactory for you. Take care Firebox

Posted 2 years ago

“Very easy to order and select what I wanted, however, very disappointed with the items I received in the mystery box.”

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Posted 3 years ago

“Yodel damaged my delivery label so it only arrived on the 24th after I contacted them”

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Posted 3 years ago

Hi Nerissa, Thank you providing us with your review here. We regret that you had such a bad experience here. It is very annoying. Our customer service has already contacted you and arranged for a partial refund as compensation. We hope that this solution is satisfactory for you and we would be very happy if you remained as a customer. Wishing you the best Firebox

Posted 2 years ago

“Doormat and gifts arrived well packaged and speedy!”

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Posted 3 years ago

“arrived quickly but does not heat up.”

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Posted 3 years ago

“Love firebox! Love the quirky gifts and unusual items on the site”

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Posted 3 years ago

“Very pleased with the choice and delivery”

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Posted 3 years ago

“Wayyyy too long to deliver and packaging on the two consoles already broken”

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Posted 3 years ago

“Missing an item No contact No answer of emails”

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Posted 3 years ago

Hi Gregg, Thank you for taking the time to write a review. We are very sorry that you had such a bad experience here and that you are unhappy with our service. Of course, this should not be the case. We have noticed that our customer service has already contacted you and was able to help you with your problem. The refund for your returned item has already been done and you should have received it. We apologise again for any inconvenience caused. We would appreciate it if you would give us a chance to show you that our service is better than we showed with your last order. Best regards Firebox

Posted 2 years ago

“We ordered the Booze box as a gift for family and one of the bottles inside was broken. Probably happened in transit but maybe the goods inside the box should be protected a bit better.”

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Posted 3 years ago

“I did secret Santa .I didnaught and nice and let them choose my supervisor choose naughty”

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Posted 3 years ago

“Great website and service from purchase to delivery.”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews