Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't even put a 1 star if that's was an option.NEVER use this website, their customer care is appalling, emailed them a few times about my order that hasn't arrived and no reply. Very very disappointed as it was my boyfriends birthday and as a student I cannot afford these things to happen. Didn't even get any sort of confirmation email to even say I ordered but proceeded to take the money out of my account.”

Helpful Report

Posted 5 years ago

Hey Elizabeth, Thank you for taking the time to review us. We are very sorry to the kerfuffle you experienced with your order. We've taken a look at the order and can see the e-mail address was incorrect, which was determined when you contacted us. We proceeded to update the e-mail address and resend both your confirmation and dispatch e-mail. You were also provided with the tracking and refunded for the postage. We're very sorry for the delay in delivery and did refund you as it was only right. We hope to make it up to you next time! Kind regards, Firebox

Posted 4 years ago

“Never used firebox before but they did not disappoint. The dispatch/delivery could have been quicker but everything else made up for it. A great little item which looks good. No issues what so ever, so I would consider using the site again.”

Helpful Report

Posted 5 years ago

Hey secret stranger, Thank you so much for taking the time to review us and share with all of us your latest #giftgasm We're delighted to hear we impressed and pleased in every way. Looking forward to seeing you back on the site for more great little stuff. Regards, Firebox

Posted 4 years ago

“One of THE WORST, if not the absolute worst company I’ve ever ordered from. I’ve tried getting in contact with them many times with no response for over a week now. I even made twitter in the hopes they would actually reply. Nope. They haven’t responded to my emails or direct messages on Twitter. I payed express delivery to get it delivered on the 2nd of January and it is now the 12th January with no information about my parcel. It was a birthday present that is well over due. As a student I can’t accept just losing so much money with no resolve. However, Firebox don’t want to help by the looks of it. Yes their products and website look cool, in fact I was actually really excited to order from there. But NEVER ORDER from there because you’ll never get your package or have anyone reply to any of your messages, just seems like a huge SCAM.”

Helpful Report

Posted 5 years ago

Hey, Than you for taking the time to review us. We are really sorry for the delay in getting back to your query. We do not want you to feel like your query is being ignored, we do respond to every single message across every contact point customers use. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. So thank you for being patient with us during this very busy period! We can see your order was considered lost in post and resent on Jan 13th. We've also refunded you the postage, seeing as you didn’t get the delivery service you paid for with your hard-earned money. Unacceptable. The refund will be reflected in your Paypal account within 24 hours. Once again, we are very sorry for the delay in communication. We hope to make further improvements to avoid this from happening again. Do let us know if there is anything else we can do for you. We are always happy to help, even if we do so a little slower than usual. Kindest regards, Firebox

Posted 4 years ago

“Great products, never thought I would find a teddy blobfish!”

Helpful Report

Posted 5 years ago

Hey Katie, Thank you so much for taking the time to review us. You're great! Glad we made your dreams come true. Looking forward to seeing you back on the site very soon - more #giftgasms comin' right up! Regards, Firebox

Posted 4 years ago

“In the past I've had great experiences with Firebox, but I ordered several Christmas presents in November 2019 and they only just arrived yesterday! It's January 2020 and people didn't receive their presents in time for Christmas. Appalled doesn't even cover it. I was shocked because they had been so good in the past but the items I received were either broken by the courier and took another month to come back or just took too long to arrive. I tried contacting Firebox several times and there was never any response.”

Helpful Report

Posted 5 years ago

Hey Phoebe, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. 😔 We've looked into your pre-order of Turkey Mugs and can see the parcel was damaged in transit and returned. A replacement was sent out to you with next-day delivery, the tracking shows it was delivered successfully. We're very sorry for any inconvenience all this kerfuffle may have caused. Should you still have issues with this order, don't hesitate to reach out to us. We hope we can make it up to you next time! Regards, Firebox

Posted 4 years ago

“Just like many of the other reviewers - I ordered a gift for my son over a month ago and it still hasn't arrived. Despite my numerous attempts to contact Firebox I've had no response. This company is clearly operating in fraudulently in taking orders it is not fulfilling...”

Helpful Report

Posted 5 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We can see that since the review was posted your parcel was considered lost in post and you were fully refunded. Should you need anything else, don't hesitate to contact us. Kind regards, Firebox

Posted 4 years ago

“I'm currently still waiting on my item to be delivered that was ordered over 2 weeks ago, when contacting CS they just don't respond to anything. Tried every day for the last week to get a response and nothing.”

Helpful Report

Posted 5 years ago

Hey, Thank you for taking the time to review us. We are really sorry for the delay in getting back to your query. We do not want you to feel like your query is being ignored, we do respond to every single message across every contact point customers use. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We've taken a look into your order and can see it was ordered on Dec 27th, which is after the Christmas cut-off. Unfortunately our supplier was closed throughout the Christmas bank holidays and only resumed production on Jan 6th. We can see that you have since been e-mailed back and your order was dispatched as estimated and delivered by Royal Mail. We are very sorry for any inconvenience you may have experienced with this order. Should you need anything else, don't hesitate to reach out to us , we are always happy to help (even if response time is a little longer than usual!). Kind regards, Firebox

Posted 4 years ago

“I spent £70 on two gadget mystery boxes as Christmas presents. Firstly both boxes had the same contents which was disappointing. Secondly the items inside were awful and useless. One of the ‘gadgets’ was as good as a McDonald’s happy meal toy and another item was some Bluetooth speakers that crackle when more than a foot away from the device. Massive waste of money.”

Helpful Report

Posted 5 years ago

“Latest product was took over a month to deliver. Seeing as I only like in ROI I find this quite ridiculous. The holiday season probably impacted this so to a certain point I accepted this. However not receiving updates and not warning customers of this wait was frustrating as I could not be sure it was a lost package or slow service.”

Helpful Report

Posted 5 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've taken a look into your order and can see it was dispatched on Nov 6th using International Airmail Untracked, these usually take up to 10 working days meaning that your parcel was due to arrive by No 20th. In the rare case there are any delays, we do ask you to wait a further 10 working days to allow some time for the parcel to arrive (they can sometimes be held up in customs) before considering it lost in post. The parcel should have been received by 4th Dec at the very latest. We contacted you on Jan 14th in regard to this order asking you to confirm whether you had received this parcel and have not heard from you since. Should you still have issues with this order, don't hesitate to get in touch at your earliest convenience. We're more than happy to help in any way we can. Kindest regards, Firebox

Posted 4 years ago

“I absolutely love this site!!! Ordered a few things everything arrived on time and in perfect condition!!”

Helpful Report

Posted 5 years ago

Hey Karen, Thank you for taking the time to review us! You're the best 😄 We are swept off our feet with all the love you have for us. Looking forward to seeing you back on the site for more #giftgasms ✨ Regards, Firebox

Posted 4 years ago

“ordered the gin making kit as a xmas presesnt - when the person I gave it too opened it the other day ti use it there were no ingredients. Raised the issue twice by chat and email and no response. I am giving this poor review in the hope some one responds”

Helpful Report

Posted 5 years ago

Hey Craig, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We looked into your order and can see your order has since been re-sent. We are very sorry for the inconvenience you've experienced with this order. Should you need anything else, don't hesitate to contact us. We're always very happy to help! Regards, Firebox

Posted 4 years ago

“Really nice costumer service, and the products were very good!”

Helpful Report

Posted 5 years ago

Hey hey heyyy, Thank you for being so fabulous and taking the time to review us and give us a phenomenal rating! Can't wait to see you back on the site for more 😉 Regards, Firebox

Posted 4 years ago

“Like another reviewer below, I ordered on 17 December and still don't have my item over 3 weeks later. The tracker says my item is still being packed in the warehouse. Emails weren't responded to.”

Helpful Report

Posted 5 years ago

Hey Kas, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We looked into your order and can see it was placed after the Christmas delivery cut-off, which meant your order wouldn't have made it in time for Christmas (as stated on the product page). As the supplier closes over the holidays, production was only resumed in early Jan and your order has since been dispatched and delivered. Should you require anything else, don't hesitate to contact us. Regards, Firebox

Posted 4 years ago

“Firebox is where you'll find everything you need and everything you didn't know you needed! It's great for gifts to friends/family and for auto-gifts as well! Always have something for everyone! You simply gotta love it! :)”

Helpful Report

Posted 5 years ago

Hey mysterious stranger, Thank you so much for taking time out of your day to review us and give us such a phenomenal rating. We're always here for you (some cool stuff coming on the site too!) See you back very soon, Firebox

Posted 4 years ago

“Was very pleased with service and product”

Helpful Report

Posted 5 years ago

Hey stranger, Thank you for taking the time to review us! You're awesome 😃 Regards, Firebox

Posted 4 years ago

“Ordered item 17th dec 2019, not recieved and it's now Jan 8th 2020 and I've recieved nothing. Not even an email. Emailed to enquire where it was, no response. Shoddy.”

Helpful Report

Posted 5 years ago

Hey Dee, Thank you for taking the time to review us. We are really sorry for the delay in getting back to your query. We are also very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We can see you have since been responded to and made aware that the order was placed after the Christmas cut-off to receive the item in time for Christmas. This information was available on the product page at the time the order was placed. Your order has since been dispatched and delivered. Do let us know if there is anything else we can do for you. Kind regards, Firebox

Posted 4 years ago

“We LOVE, LOVE the blowpoke - great product. Shortly after giving it as a gift to my husbnd, we were watching a program covering a murder where the murder weapon was a fancy brass blowpoke. My husband and I each gave each other a sideway glance and broke out laughing. It was a funny moment.”

Helpful Report

Posted 5 years ago

Hey, Thanks for taking the time to review us! You're great! Regards, Firebox

Posted 4 years ago

“Very fun products and great gifts”

Helpful Report

Posted 5 years ago

Hey Jamie, Thank you for taking the time to review us and give us a fantastic five-star rating 🌟🌟🌟🌟🌟 You're a star! Regards, Firebox

Posted 4 years ago

“Purchased a desk top wackey wavey inflatable tube man and the motor didn't work on the item. Returning a $15 or so item overseas didn't seem worth dealing with. This was my first time ordering from firebox and the item was not functional. So... I'm not giving a negative review because of the lack of effort on my part to return the item but this being my first experience has caused me not to think about buying anything else from Firebox.”

Helpful Report

Posted 5 years ago

“Excellent product and kept informed with progress, disappointed that the item never arrived for Xmas (jan 8) seeing I ordered it 31st October!”

Helpful Report

Posted 5 years ago

Hey Andrew, Thank you for taking the time to review us. We are so sorry to hear that the item did not arrive as estimated but glad it got to you safe and sound. Give us a shout if there is anything we can assist you with. Regards, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews