Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always fun opening the mystery boxes. However disappointed that after buying two Disney boxes the contents were both the same ! Thanks”

Helpful Report

Posted 4 years ago

“Bought a surprise dragon egg as birthday present. My 8 year old loved it.”

Helpful Report

Posted 4 years ago

“Such an amazing website for gifts for the whole family ! A great selection of different things as well 😁”

Helpful Report

Posted 4 years ago

“Purchased the vibrating sloth. He was cute but the vibration feature was poor”

Helpful Report

Posted 4 years ago

“I bought the throw throw burrito game for a friend of mine (we call each other Taco and Burrito) so you can imagine this was the perfect present. It came promptly and looked like a high quality product. My friend was over the moon with it and sent me pictures of her playing it and now is pestering me to play it together with her. So overall, I made someone very very happy, with your help. Thank you Firebox :)”

Helpful Report

Posted 4 years ago

“Quick delivery, well packaged and lovely items.”

Helpful Report

Posted 4 years ago

“Customer service is awesome. I wasn't around to pick up my package. Long story short, it got returned to firebox (I live in Canada) and they were able to ship it back to me with zero issues what so ever. I got a custom pillow and the pictures on them are perfect! Also got a gadget mystery box, and it was fun watching watching my dude open it and see what was inside on Christmas morning. Such a great website.”

Helpful Report

Posted 4 years ago

“Fantastic, bought from a few times, great for gifts that are different”

Helpful Report

Posted 4 years ago

“Was a few weeks before shipped but OMG were these chocolate bombs worth the wait. Xmas present for my daughter and she loves them. Bit pricey but as a treat, worth every penny.”

Helpful Report

Posted 4 years ago

“Excellent service. One of my items was damaged and the customer care team sorted it promptly. I will use them again.”

Helpful Report

Posted 4 years ago

“Firebox rock. They always have. XxX”

Helpful Report

Posted 4 years ago

“I got a mystery gadget box for my husband and it came with a double Detachable speaker that was broken the rest of the box wasn’t anything special, also got a drink mystery box it was ok I suppose, the 3rd mystery box never turned up no contact till I got in contact, sent email about the speakers still no contact obviously a busy time.”

Helpful Report

Posted 4 years ago

“YOURE CUSTOMER SERVICE SUCKS. I SENT EMAILS ON DEC 17TH, 19TH & 26TH. YET NO REPLIES.”

Helpful Report

Posted 4 years ago

“Ideal and creative site , highly recommend to all special people who wanted more from their life ♡”

Helpful Report

Posted 4 years ago

“Firebox is great for random gifts that everyone loves”

Helpful Report

Posted 4 years ago

“Terrific items as always. Have bought amazing gifts for years from Firebox. I knocked a star off because the box the items were delivered in was about three times too big and that's just wasted packaging.”

Helpful Report

Posted 4 years ago

“Good products, great communication. Will use again.”

Helpful Report

Posted 4 years ago

“We love the beard lights, ordered disco set and can wear for Christmas (lights only) then add disco balls for New Years!!”

Helpful Report

Posted 4 years ago

“Oh Firebox, you are amazing. I ordered stuff and you sent me stuff and everyone who received their stuff at Christmas was happy”

Helpful Report

Posted 4 years ago

“I was very disappointed with what I ordered. I order every Christmas and birthdays through the year the mystery gadget box, I order three at Christmas and around two/three through the year. Unfortunately I ordered my usual boxes and so did my two brother we all ended up with the same gift boxes twice. This was such disappointment! There should be a variety or a choice 3 different boxes just like the secret Santa boxes. I won’t be ordering these again it’s such a waste of money.”

Helpful Report

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews