Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,599 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is the best place for gifts bar none.”

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Posted 8 years ago

“I'm really impressed with FireBox. I think the quality of service is absolutely outstanding and I will no doubt be ordering from you guys again!”

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Posted 8 years ago

“If you have difficult to please relatives, this is the place for you. Recommended!”

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Posted 8 years ago

“The box arrived and one of the books I bought was crammed in with the corners folded up. When I took it out the book looked like it was years old. Awful service. It was so obviously too big to fit but apparently they're too cheap to use a slightly bigger box.”

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Posted 8 years ago

“bought 1 chicken handbag on the invoice it has chicken handbag plus what is the plus my daughter thinks it comes with a purse I only got the handbag which I am not sure about thanks”

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Posted 8 years ago

“Was a great website, customer service was lovely and cheerful, overall enjoyed using this website. Also has fantastic crazy stuff!!!”

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Posted 8 years ago

“The right stuff arrived at the right time in perfect condition and packed beautifully . I would certainly recommend Firebox !”

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Posted 8 years ago

“Firebox is a fab website for quirky gifts- especially lad type stuff!”

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Posted 8 years ago

“It was quick, easy with cool stuff, say know more”

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Posted 8 years ago

“Item I received was smaller than the website advised. A replacement was sent out quibble-free, but still wasn't up to size. I can only assume that they are falsely advertising the product, and misleading buyers. Very disappointed with the product, but the customer service was OK.”

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Posted 8 years ago

“I found Firefox super easy to use the products were well packaged plus speedy delivery means I will use them again”

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Posted 8 years ago

“Really love the personal and funny correspondence, makes you feel like you are dealing with people not just a computer xx”

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Posted 8 years ago

“Everything arrived promptly in great condition and was exactly as described on the site.”

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Posted 8 years ago

“Fantastic service and very quick delivery= One very happy customer! Thank you”

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Posted 8 years ago

“Really fast delivery and loved my items!!”

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Posted 8 years ago

“As always great. I actually browse the site regulary just to read all the witty and off the wall comments. ””

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Posted 8 years ago

“Everything is exellent, The delivery was on time and the goods were in a good condition. 5 stars!”

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Posted 8 years ago

“Super awesome cool company and brilliant customer service. I LOVE YOU, FIREBOX!!!!”

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Posted 8 years ago

“Brilliant company with fast delivery especially around christmas. Parcels was suitably wrapped with extra bubble wrap for protection! Fee haribo was an added bonus so will definitely use this company again! Highly recommend!”

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Posted 8 years ago

“Apart from the fact that all of the many items I have bought from Firebox being top quality, the packaging is always safe and secure.”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,599 reviews