Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very much.”

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Posted 2 years ago

“Product was good but it took FOREVER. I emailed them to find it and they said it was their outsourced shipping and said they would get back to me. Then they canceled my order a week later. Then it showed up a week later.”

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Posted 2 years ago

“never received parcel, appalling - no response to emails”

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Posted 2 years ago

Hi Lily, Thank you for your review on review.io. We're sorry that you didn't seem to be happy with your order here. Our customer service team has tried to contact you several times by email, but unfortunately without success. Maybe our messages ended up in the junk folder too? That's where they tend to go. In the meantime, we have arranged a full refund for you, which should have reached you by now. Once again, we say SORRY for the inconvenience caused and hope that you will give us a second chance. Best regards Firebox

Posted 2 years ago

“Superb socks”

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Posted 2 years ago

“Bought two items, one was great and the other was much worse than the picture”

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Posted 2 years ago

Hi, Thank you for your honest review. We are sorry that you are not satisfied with the quality of your item. Of course, this is annoying. We will inform our purchasing department accordingly. Our customer service has already contacted you and offered you a refund. We hope that you agree with this solution. We apologise again and hope that you will remain a customer here and give us a second chance. All the best Firebox

Posted 2 years ago

“Extremely pleased with purchased item”

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Posted 2 years ago

“Great experience. Only issue was that there was not an option to review the photos or to shuffle them round on the gift purchased so it was a bit of a guess game. But all in all it worked out and the recipient was extremely happy :)”

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Posted 2 years ago

“I ordered the item and it arrived promptly. No problems or hassle.”

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Posted 2 years ago

“Great products, fair prices, quick delivery 😁”

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Posted 2 years ago

“Ordered Sloan the sloth. Cute product and ordering, payment, delivery all good thanks.”

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Posted 2 years ago

“The figures are quite good, although it was for a wedding and they didn't put the suit in the color of the groom, but I can understand that. The worst thing is that when the package arrived I had to pay 25 euros more from customs.”

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Posted 2 years ago

Hi Alicia, We're glad you're happy with the item you ordered, but it's a shame to hear that you had such a negative experience with the extra charges at customs. Our customer service team has already been in touch with you to hopefully offer you a satisfactory solution to compensate you for the inconvenience. We hope you will give us a second chance and stay with us as a customer. Best regards Firebox

Posted 2 years ago

“Las figuras bastante bien, aunque era para una boda y no pusieron el traje del color del novio. Pero lo peor es que cuando llegó el paquete tuve que pagar 25 euros más de la aduana.”

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Posted 2 years ago

Hola Alicia, Nos alegramos de que esté satisfecho con el artículo que pidió, pero lamentamos que haya tenido una experiencia tan negativa con los cargos adicionales en la aduana. Nuestro equipo de atención al cliente ya se ha puesto en contacto con usted y esperamos poder ofrecerle una solución satisfactoria para compensar las molestias causadas. Esperamos que nos dé una segunda oportunidad y se quede con nosotros como cliente. Saludos cordiales Firebox

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Just amazing!”

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Posted 2 years ago

“Service was good and easy to reach through Google!”

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Posted 2 years ago

“Great product - love it!”

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Posted 2 years ago

“Many "mysterious problems" with my order: it was sent, then suddenly returned to the sender; then new order was created, but never sent, because of "some technical issues". At least, after a couple of weeks of all that hustle, I received a full fund. So, two stars, only because I was given my money back in the end. Probably the worst customer support. At first, they didn't answer my email. Then I contacted them on WhatsApp and they stopped answering my messages after there, allegedly, was a technical problem with newly created order. Visit their facebook page for similar stories. I wish I had before ordering. Avoid. Update: I've seen your email just when I stared forgetting this dreadful experience. So thank you, but I'll rather not go through it again.”

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Posted 2 years ago

Hi Ivona, Thank you for your review on review.io. We are sorry that you had such a bad experience here. Our customer service already tried to contact you by email a few weeks ago. Unfortunately without success. Maybe our email ended up in your junk folder? That's where our e-mails like to disappear to. We have already arranged for a refund to be sent to you, and we have also sent you a gift card as compensation. Once again, we say SORRY for the inconvenience caused and hope that you will give us a second chance. We would love to show you that we can do better, as with the l Best regards Firebox

Posted 2 years ago

“Turned up quickly!”

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Posted 2 years ago

“Prompt delivery. Good quality product, and my friend loved the cup which I gave to her as a birthday gift. Thank you.”

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Posted 2 years ago

“Great gift idea. My other half loved it”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews