Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered speedily, well packaged and intact. A lovely item.”

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Posted 1 year ago

“Excellent photo cushions! Ordered one with BTS's V on one side and TXT's Yeonjun on the other and were so pleased with the quality and speed of delivery. Have ordered another for someone else! Unique and hilarious presents. Another popular personalised gift company won't allow celebrities on their cushions so Firefox are the Go To company for us!!!”

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Posted 1 year ago

“I got those for my sister’s birthday. It was a picture of her on one side and her dog on the other. She said it was the strangest gift she’d ever seen but I think she secretly loves it. It’s in her car.”

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Posted 1 year ago

“Placed my order on the weekend and it was delivered a couple of days later! Well packaged”

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Posted 1 year ago

“Great birthday present for a very stressed friend”

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Posted 1 year ago

“Great Quick delivery , amazing & funny birthday bread loafer slippers for my granddaughters partner he loved them 😃 & @ a great price .”

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Posted 1 year ago

“Absolutely hilarious, perfect way to wrap presents 🤩 great vibrant colours and the photo is a really clear reproduction.”

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Posted 1 year ago

“quick delivery, quality products and often get discount codes for signing up!”

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Posted 1 year ago

“I absolutely love my Barbie light. I was so happy with how quickly I got it. Also, I will always know my name……”

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Posted 1 year ago

“Fantastic idea,beautiful colours and the picture of my friend looked hilarious, thanks Also arrived so quickly”

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Posted 1 year ago

“Paid for next day delivery and the order took well over a week to arrive”

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Posted 1 year ago

“Product was OK but like other reviews, it's the customer service aspect that lets them down. Wouldn't use them again.”

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Posted 1 year ago

“Speedy delivery”

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Posted 1 year ago

“Bad customer service - emailed twice regarding my damaged/broken product on arrival. Haven’t heard back from anyone about how to get a refund or replacement… it was for a friends special birthday, and I’m very disappointed.”

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Posted 1 year ago

“Easy ordering and quick delivery.”

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Posted 1 year ago

“items were cheap compared to the box value. has several mystery boxes over the years which were all fun and good value. this plant themed one had a selection aimed at children.”

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Posted 1 year ago

“Great products and quick delivery . Great prices. I got a bath disco light and PlayStation blue lights and they look great”

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Posted 1 year ago

“Ordered something well in time for fathers day and did not arrive on fathers day and was told it was because they had a lot of orders and gave me a 20% off code. Well fathers day is every year so think it should have been better organised”

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Posted 1 year ago

“This is the best thing I’ve bought on your website (I’ve bought a lot over the years), what an epic gift for my Dad!!!”

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Posted 1 year ago

“Ordering and delivery was great. Happy with the way the company handles orders but very disappointed in the product hence not giving 5 stars”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,703 reviews