Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order recently which unfortunately never turned up. Not because of Firebox, because of Yodel being less than useless! It’s a shame because the products on sale are pretty cool and definitely make great presents. Having said that, the customer service has been impeccable, especially from Andrew who dealt with my query! Super friendly and quick replies and updates to my e-mails. Also, he was really understanding of the situation. I will be ordering again at some point, but maybe don’t use Yodel as the courier haha ;)”

Helpful Report

Posted 4 years ago

Hey Arun, Massive thanks for being such gem and reviewing Firebox. We appreciate you. That being said, we are bummed out that your order was lost in post. Glad you flagged this to us so we could make it up to you. We really look forward to your return. Hope you give us a second chance to wow you! Merry Christmas, Firebox

Posted 4 years ago

“I had paid for next day delivery on my order and the product came 5 days late. I reached out to express my disappointment because I had paid nearly the same amount on delivery as I had for my grip strip. Andrew was an absolute star. Before I had even seen his response, I had been refunded the delivery cost and received a nice Christmas GIF to boot in his reply. Top man, Andrew.”

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Posted 4 years ago

Hey David, Thank you for reviewing Firebox, we really value your feedback! Although we are sorry for the delay you experienced, we are glad you reached out to us about it so we could have the opportunity to make this up to you. Hope you enjoy your goodies. Merry Christmas, The Firebox Team

Posted 4 years ago

“Parcel was wrecked in delivery, but Childe from customer service was helpful, professional, and embodied true firebox flare! Overall my problem has been resolved and I’m super happy with the service I received!”

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Posted 4 years ago

Hey hey Harry, Thank you for taking time out of your busy day to review Firebox. We are forever grateful! Although we are sorry your order suffered such a terrible accident during transit, we are glad you brought it into our attention so Childe could work her Christmas magic. Merry Christmas, The Firebox Team

Posted 4 years ago

“Excellent customer service from Andrew at Firebox he replied to my query promptly and with a satisfactory solution straight away.”

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Posted 4 years ago

Hey Stranger, Thanks for reviewing Firebox and giving us feedback on your latest experience. We'll be sure to pat Andrew on the back. Cheers, Firebox

Posted 4 years ago

“Excellent customer service! I ordered a Christmas present for my brother but accidentally put down the wrong address. I contacted firebox via WhatsApp and Childe sorted it with out a problem! Would definitely recommend!”

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Posted 4 years ago

Hey you, Thank you so much for reviewing Firebox and sharing your latest experience with us! We really appreciate that you came to us about the mishap so we could right all the wrongs for you. Take care, Firebox

Posted 4 years ago

“Super super helpful and kind customer service with fast replies! I spoke to Childe about an order and the issue was fixed immediately. Plus, the products are awesome and always received well :)”

Helpful Report

Posted 4 years ago

Hey stranger, Thanks for reviewing Firebox! We are delighted to hear about your latest experience. Our advisor, Childe, is an absolute legend! We are so glad she looked after you so well through this. We wish you and your loved ones a very Merry Christmas! Firebox

Posted 4 years ago

“one of my parcels has not been delivered can some one help please m Evans ?how do you get hold of customer services??? no phone no no email”

Helpful Report

Posted 4 years ago

Hey Marion, Thanks for reviewing Firebox, though we are sorry to hear you're having trouble reaching us. We're a completely digital company so we have no phone lines. However, you can reach us via e-mail on info@firebox.com with your query and order details. We'd really love to help in any way we can. We look forward to hearing from you! Cheers, Firebox

Posted 4 years ago

“I purchased a Xbox light for a Christmas gift the item is very cool and works fine the only issue was that is had scratch marks all over it and and was a bit dirty.”

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Posted 4 years ago

Hey Keane, Thanks for reviewing Firebox and providing feedback on your latest order. Although we are thrilled you love your lights, we are concerned that you received them in such a condition. Please do e-mail our customer services team info@firebox.com with your order details and photos, because we'd love to see if there is anything we can do to help with that, and hopefully getting that fifth star! We look forward to hearing from you. Cheers, Firebox

Posted 4 years ago

“Great customer service from Annabelle at Firebox! She helped me with a refund and provided me with a discount on an item I purchased a few days before the Black Friday sale. Speedy response too! Thank you very much!”

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Posted 4 years ago

Thanks, Claire! We appreciate the time you've taken to review Firebox. We are even more delighted to hear how well our Annabelle looked after you. We pride ourselves on our customer service, so glad we met and exceeded your standards. You have made our day, Claire. Hope you're having a good day too. See ya around, Firebox

Posted 4 years ago

“I've placed an order for a friend, and I made a mistake with the address. I had a quick answer on WhatsApp through customer service with Childe and they handled my problem efficiently. I don't have a review yet for the product but I'm very pleased with the customer service!”

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Posted 4 years ago

Well hello there Lysa, Thanks for reviewing Firebox and spilling the tea on your latest experience with our CS team. Glad it was as fabulous as we both hoped! You are going to love your goodies - such a great choice! All the best Firebox

Posted 4 years ago

“Firebox has a super selection of fun products. They're customer service is always A+ recently Childe helped me with a query, it was pivked up and a resolution provided within minutes via the WhatsApp chat. Very satisfied customer and can't wait to get my salt lamp! Thanks team, have a great holiday time when we get there. Stay safe everyone!”

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Posted 4 years ago

Greetings Mary! Thanks for reviewing Firebox - you are brilliant! We are so excited for you to receive your salt lamp, it was a fabulous choice. Merry Christmas, Firebox

Posted 4 years ago

“LET ME TELL YOU ABOUT THIS CUSTOMER SERVICE - 10/10 would recommend. I contacted customer service because I didn’t receive all of my items in one parcel and just wanted to follow up on that. It’s COVID, times are weird but I wasn’t too worried. ✨Crystal✨ was so sweet and FUN to talk to. She was very thorough, answered any follow up questions I had, and her GIF game is on point. Seriously. Someone buy that woman a beer (or whatever she fancies)!”

Helpful Report

Posted 4 years ago

Hey hey Kelly! Thank you so much for reviewing Firebox, and taking the time to give feedback on your latest customer service experience! We are delighted you brought this into our attention so we could help. Your goodies will be with you soon. Merry Christmas, Firebox

Posted 4 years ago

“I probably shouldn’t even leave a review yet as the product I ordered has yet to arrive (16 days late) but on the two occasions I’ve had to deal with Firebox customer service they were terrific - really refreshing to encounter. Annabelle in particular was fantastic and went above and behind to address the delay. 10/10 for customer service and resolution.”

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Posted 4 years ago

Hello Ciara, Thank you so much for taking the time out of your day to review Firebox, though we are sorry you're still waiting for your goodies. Glad you reached out so we could help with that, we trust your parcel will reach you soon! Cheers, Firebox

Posted 4 years ago

“Chloe was really helpful and sorted my issue really quickly! Great service”

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Posted 4 years ago

Hi friend! So good to hear about your latest experience, thank you fo reviewing Firebox! All the best, The Firebox Team

Posted 4 years ago

“An item was missing and they dealt with it right away getting the item shipped out. Great products and wonderful service from Andrew Brind in the customer service team”

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Posted 4 years ago

Hey SB, thanks for reviewing Firebox! We're so glad you came to us about this so we could rectify it for you. We are always happy to help! Merry Christmas, Firebox

Posted 4 years ago

“Childe dealt with my misplaced order quickly and efficiently via WhatsApp- really grateful, thank you.”

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Posted 4 years ago

Hey Stranger, Thanks for reviewing Firebox - we think you are smashing! We're glad our customer service legend, Childe, was able to help right all the wrongs. We hope you enjoy your goodies! Merry Christmas Firebox

Posted 4 years ago

“Had a few problems with my orders disappearing but Firebox were very helpful (once I realised their original reply had gone into my spam folder) and they soon sorted it out for me and even gave me a voucher to compensate for the hassle. Much appreciated.”

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Posted 4 years ago

Hey Peter, Thanks for reviewing Firebox and sharing your feedback on your latest experience. We are so delighted that we could help with your query - mishaps happen! Enjoy your goodies, The Fireboxers

Posted 4 years ago

“Fantastic customer service via whatsapp, so much more convenient and super fast replies. I was helped by childe who was quick and efficient in helping and sorted out my issue with a faulty product.”

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Posted 4 years ago

Merry Christmas SJ, We are so grateful for the time you have taken to review Firebox. We're even more excited to hear that your experience was as wonderful as we both hoped. We are glad you got in touch with us so we could help with the defective product. All the best, The team at Firebox

Posted 4 years ago

“Customer service was amazing!”

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Posted 4 years ago

Hey Sam, Thanks for reviewing Firebox and your experience with our customer service. Delighted we could help you with your query. Keep being a rockstar! Cheers, The Firebox Team

Posted 4 years ago

“Great Customer service from Andrew when I was worried that my giant mushion with work colleagues face on had vanished- I’m sure it would have made someone’s day, but sad it was taking so long...he was great and looked in to it for me and I received it still with a day to spare :)”

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Posted 4 years ago

Thanks, Roxanne! We appreciate the time you've taken to review Firebox and provide feedback on your latest experience. Enjoy your fabulous Mushion - great choice btw! All the best, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews