Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have this light but there’s no usb and there’s no slot for a usb cable”

Helpful Report

Posted 4 years ago

Hey stranger! We're thankful that you've taken the time to review Firebox and provide us with a little feedback on your last order. Our Pennywise Icon Lights are powered by 2 x AAA batteries or included USB cable - if this is not the case do get in touch with our customer service team via e-mail on info@firebox.com and they'll be able to look into this if the item is defective. Sorry for the disappointment caused, though we hope to make this up to you. All the best, Firebox

Posted 4 years ago

“I love my product. Didn't know what to expect with the personalised fleece blanket. But Firebox got this down to a T. Quality and feel of the fabric is great. Genuinely so happy with this gift. Great delivery time and tracking. Thanks Firebox!”

Helpful Report

Posted 4 years ago

Hey Leah! Fantastic - thank you so much for taking the time to review Firebox and sharing with us your experience. We're delighted you've noticed all the detail and care we put into your order. Cheers, Firebox

Posted 4 years ago

“The chillies didn't really grow for me so that's why 4 stars, but Firebox customer service is the best service I've ever received. They're so nice and polite. They're forever in my good books, and I will definitely buy from here again.”

Helpful Report

Posted 4 years ago

Thank you Lucy! We appreciate the time you've taken to review Firebox. Though we are sorry you were disappointed with the first one you receive, we are glad our customer service team were able to help rectify this and send out a replacement free of charge! Don't hesitate to get back in touch if there is anything else we can help with. All the best, Firebox

Posted 4 years ago

“Service and delivery was good but the personalised face masks are very poor especially at £14.99. They are medium size which is ok for children but too small when worn by an adult and the printed photo on the mask distorts as it is stretched and the mask is very tight round the ears. The way the mask is stitched on the sides causes more distortion to the photo. The photo on the Firebox website of the lady wearing a cat photo printed mask is misleading. Since writing this review I have liased with Shaneen, the Firebox.com Social media Advisor who was extremely helpful and has given me a total refund and a generous gift token. Thank you Shaneen.”

Helpful Report

Posted 4 years ago

Hey Richard, Thank you for taking the time to review Firebox. We're sorry to hear it wasn't the fantastic experience we both hoped for. This incident is not at all reflective of the fantastic and joyful Firebox experience we usually provide. We've looked into your order and can see that you've been in touch with our customer services team who have since refunded you in full and provided you with a gift card as a goodwill gesture. Should you wish to chat to us, you can reach us on info@firebox.com Take care, The Firebox Team

Posted 4 years ago

“Firebox has so much strange but very funny stuff. I get all my birthday and Christmas gifts from here because they have everything and for a good price”

Helpful Report

Posted 4 years ago

Thank you so much, Shannon! We are grateful that you've taken the time to review your latest experience with Firebox. We aim to please and are proper chuffed our products bring you joy! 😁 This Christmas will be the best yet, loads of amazing products lined up 🔥 Take care, Firebox

Posted 4 years ago

“I don’t usually write reviews on products or companies but I feel Firebox deserves one as they couldn’t have been any more helpful and prompt with dealing with my email about a product which wasn’t what I expected... but probably due to my own technological inabilities ! They were polite and helpful and I would definitely recommend using this company again. Many thanks, Jo Raggett **********”

Helpful Report

Posted 4 years ago

Thanks, Jo! We really appreciate you taking some time to review Firebox. We're happy to help, and we're delighted you came to use with your query so we could sort it all out for you. We look forward to see you return to the site! Cheers, Firebox

Posted 4 years ago

“Best customer service ever. First order didn't come thru. Second order had IT issue too. After contacting them on FB, they created the order for me!Added extra gifts and refunded shipping.”

Helpful Report

Posted 4 years ago

Hello Michal! Thank you so much for taking the time to review Firebox 🔥 You're the best! Though we are really sorry for the technical issues you went through, we are glad you came to us and we were able to rectify this for you. We are so excited for you to try our Instant Regret Chili Chocolate - it's a whole experience! Take care, The Firebox Team

Posted 4 years ago

“They let me order an item. Then decided they couldn't ship to my country and send me a refund for less money. Customer service has stopped answering my emails. Still waiting for full refund. They're cheaters and scammers. Avoid.”

Helpful Report

Posted 4 years ago

“Customer service was very helpful, and replied quickly to my message. The prices are fair on their website, and definitely worth it for the quality of the items! Delivery was right on time, no issues!”

Helpful Report

Posted 4 years ago

Thank you so much for reviewing Firebox, Eva! We appreciate that you've taken the time to share with us your latest experience with your Firebox order and our fantastic customer service team - they're awesome. But not as awesome as YOU! Until next time, Firebox

Posted 4 years ago

“Wow I’m really impressed with my product (Personalised Bunting), good quality and great and quick service. Loved the little funny details in the emails as well!! Excellent job!”

Firebox 5 star review on 31st August 2020

Helpful Report

Posted 4 years ago

Hey Johana, thanks for taking the time to review Firebox. We are so delighted you love our Face Bunt and that it lit up your party 🔥and that our e-mails cracked you up! Thanks for sharing the results too - our team is rather talented at party decor! ✨ Cheers The Firebox Team

Posted 4 years ago

“If products were a year, the mystery gadget box would be 2020! Supposed to be £60 of value but I honestly wouldnt pay £20 for what was delivered.”

Helpful Report

Posted 4 years ago

Hello Steve, First of all, thanks for taking the time to review our product. We are very sorry to hear you were disappointed in the content of our Gadget Mystery Box. The total value of the items in the box when bought separately is indeed over 60£, and most of our customers loved our selection of technological gadgets and devices! Unfortunately it sounds like those items did not exactly hit the spot in your case, and we're going to make this up to you. We can see you've already emailed us at info@firebox.com, and one of our advisors is on the case, so you'll hear from us soon. All the best, The Firebox Team

Posted 4 years ago

“After an issue where my parcel went missing, the amazing Lulu stepped in and sorted it out quicker than I could blink. The quality of care for their customers are way above and beyond every other business out there. A lot of people need to look at this perfect example of how to do business right”

Helpful Report

Posted 4 years ago

Hey John, thank you so much for taking the time to review Firebox. We're happy that you reached out to us about your missing order, so we could have the chance to make it up to you! So glad our customer service advisor, Lulu, delighted you with our service! Take care, Firebox

Posted 4 years ago

“The BEST customer service. I had ordered a few things from the site, but never received anything so I messaged them and they replied right away and fixed my problem and sent me another package with the items I ordered. Would buy from them again. :)”

Helpful Report

Posted 4 years ago

Alex! Thank you for reviewing Firebox, we really appreciate it. Although we are sorry your goodies went missing, we are glad you reached out to our fantastic customer service team so we could make it up to you. We look forward to seeing you back on Firebox.com very soon! Cheers, Firebox

Posted 4 years ago

“Got the personalised face mask- looks great, gets laughs, but although it is medium (one size available and my head is hardly big), it barely fits, so pulls my ears forward and I can't wear it for more than a few minutes without it becoming uncomfortable or flying off one ear or the other”

Helpful Report

Posted 4 years ago

Hey there Rich, Thank you for taking the time to review Firebox, though sorry to hear your face mask doesn't quite fit properly! We have e-mailed you directly to find out more about the issues you've encountered with this product and see how we can fix this for you. We look forward to speaking soon! Cheers Firebox

Posted 4 years ago

“I can’t say enough how good their customer service is and how they stayed on top of what I had ordered. It didn’t come and It didn’t come, So I contacted them and told them I hadn’t received it yet. Well right away they asked me if I wanted a refund and I said well OK that would be great. And then believe it or not a couple days after they gave me a refund I got the item in the mail. All along they have been so kind and professional. So I wrote them back and told them could they please charge me for it again and take the refund back. Well I was told they couldn’t take the refund back and that I should just keep it and enjoy it. And I will say that it is the most adorable item ever and it really works.It was a miniature record player that came with records and the actually work. I had bought it for my son as a birthday present and now I’ll just save it and give it to him as a present. It is adorable. Thank you so much for your great professional Customer service and the quality of your item. I most certainly will order from them again.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to review Firebox, Gloria! We're delighted to hear about the wonderful experience you had. We are ever so sorry for the delay experienced in delivery, though glad you reached out to us for help and allowed our fantastic customer service team to make it up to you! Cheers, Firebox

Posted 4 years ago

“I ordered a personalised Lego keyring. I did not expect anything spectacular but for the price I thought there would be more effort put in to it. Asked for a farmer look and a fisherman turned up.”

Helpful Report

Posted 4 years ago

Hey there, Thanks for taking the time to review us. We appreciate any and all feedback! We are so sorry that your Brick Yourself order wasn't as awesome as we both hoped for. Our Brick Yourself team do try to get the closest available match to your description, hence we request a few options to work with when placing the order. Feel free to contact our customer services team via info@firebox.com if you think there is anything we can do to make this up to you. We'd love to help in any way we can! Take care, Firebox

Posted 4 years ago

“Ordered the Tayto Potato, overseas delivery, very quick got it in like 4 days.”

Helpful Report

Posted 4 years ago

Hey you! Delighted your Tayto the Couch Potato Light arrived fresh and ready to light up your nights! 🥔 Thank you so much for taking the time to review Firebox and share with us a pic of Tayto! Cheers Firebox

Posted 4 years ago

“This is my first time using Firebox and while the products are very creative I was disappointed with the gadget mystry box I received. I appreciate the mystry factor of the gift but one product had corroded batteries and the products included didn't seem worth the price. Despite this I will be using it again but not for the mystry boxes due to this experience.”

Helpful Report

Posted 4 years ago

Hey there! Thank you so much for taking the time to review Firebox, though sorry that the Gadget Mystery Box wasn’t the experience both of us would have wished for! We try and curate an interesting selection of mysterious contents but unfortunately on this occasion it sounds like we’ve not given you the joy we’d hoped for. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! We have contacted you directly about replacing any faulty/defective items. We wouldn't dream of charging you for something that doesn't work. We look forward to your response and resolving this ASAP. Speak soon, Firebox

Posted 4 years ago

“Firebox made me laugh but I ordered a whacky waving inflatable tube man and it took a month to come, and it kinda broke already.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review Firebox, Patrick! We looked into your order and can see that the chosen delivery method was international untracked with delivery estimated for July 24th - July 30th. So it sounds like it has arrived within the estimates at the checkout seeing that today is July 28th! We're so sorry to hear you Wacky Waving Inflatable Tube Guy isn't waving as it should! 😱 We've contacted you directly to arrange a replacement or a refund, whichever works for you. We look forward to hearing from you soon! The Fireboxers

Posted 4 years ago

“What AMAZING customer service. I often feel a little irritated with online shopping because it feels like because the personal, face-to-face element that comes with retail shopping is removed and that can be reflected in customer service interactions. I ordered a crying unicorn candle for a friend's birthday and due to the situation with Covid the mailing was seriously delayed. Worried that the item might not have shipped at all I reached out to Firebox and they responded within a few days, their service was extremely personable and I DID end up receiving my item, which, by the way, is awesome. Definitely a great gift for my friend! I love this company, and will definitely be keeping it bookmarked for presents in the future. Thanks Firebox!”

Helpful Report

Posted 4 years ago

Hey Jacquelyne! 👋 Thanks for reviewing Firebox!! We really appreciate you taking the time to let us know your thoughts! We're sorry for the delays experienced, but we are glad you reached out to us about it. We completely understand how disappointing it can be when your awesome surprise doesn't arrive when expected. We thank the courier lords for working their magic and getting your unicorn home! 🦄✨ Happiest (belated) bornday to your friend, hope they enjoy the magical-and-somewhat-sad light of our teary mystical friend 🎉 'Till next time, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews