Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several items which were all fabulous. Delivered fast, kept informed and well packaged”

Helpful Report

Posted 2 years ago

“Generally love Firebox but they failed big time this time. Two of the things I ordered arrived. But the third - 6 personalised beers - did not. These Xmas presents, Despite being ordered in plenty of time for Christmas, never appeared, and no explanation was given. So Christmas, for some of my friends, was ruined and no-one from Firebox even answered any of my contact requests until several days after Christmas and with just a basic apology and refund, no compensation for having made a mess of my Christmas and shown so little care about it. Not impressed at all, I will not be buying personalised stuff here again.”

Helpful Report

Posted 2 years ago

Hi Jamie, Thank you for taking the time to share your experiences with us here. Unfortunately, due to a technical error, your order was not completely transferred into our system. This is of course very annoying, especially if it is a Christmas gift. In order to be able to offer you a satisfactory solution, our customer service has contacted you. As an apology for our unsatisfactory service, we have sent you a generous gift card and hope that you will redeem it the next time you visit our online shop. We would be very happy if you stayed with us as a customer. We are sorry again for the inconvenience caused and wish you all the best. Firebox

Posted 2 years ago

“Amazing products, so funny and definitely not for everyone! I buy 99% of my Christmas presents from firebox every year and recommend it to everyone!”

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Posted 2 years ago

“Lovely easy to use website. Quality unusual products. Well informed and prompt delivery. Couldn’t get much better!”

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Posted 2 years ago

“My favourite gadget site. Whatever I buy always impresses me.”

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Posted 2 years ago

“I have used your service before and on both occasions have found the service to be promptly delivered and great value. Thanks Firebox Team.”

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Posted 2 years ago

“Bought a gift for Christmas that still hasn't arrived (31st December)”

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Posted 2 years ago

Hi Adam, Thank you for taking the time to share your experience with us here. We are very sorry that you did not receive your order on time. We understand your anger about this. Our customer service team has contacted you and sent you a gift card as a small token of our appreciation. We hope that the solution offered to you is satisfactory. Maybe you would like to give us another chance so that we can show you here that we can do it better. All the best Firebox

Posted 2 years ago

“Good rapid service. Not sure about the product as it was given as a present”

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Posted 2 years ago

“Cool than cool”

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Posted 2 years ago

“Nothing special for the price ...”

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Posted 2 years ago

Hi Anh-Tuan Ho, Thank you for your review. We are very sorry that you were not satisfied with your order here. Our customer service has already contacted you and arranged a partial refund as a courtesy. We would be very pleased if you would give us a second chance and remain a customer. Best regards Firebox

Posted 2 years ago

“Worth every penny !”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Good product and was hard to find elsewhere. Took a long time for delivery though with no notifications about delays. Definitely a good reliable site but just takes its time”

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Posted 2 years ago

“Fast and efficient service.”

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Posted 2 years ago

“Well package and value for money.”

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Posted 2 years ago

“ordered for my friend and she absolutely loved it! we spent ages giggling at all the doodles and names wpuld highly recommend everyone has one of these puzzles perfect gift for everyone!”

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Posted 2 years ago

“Excellent as always. 😀😀😀”

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Posted 2 years ago

“Ordered several items as part of last minute shopping. Everything was promptly delivered and everyone who received a gift was delighted. Great job, Firebox!”

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Posted 2 years ago

“They used Yodel as the courier, who were delayed and then not able to deliver on time. Item has been returned to Firebox by the courier, but I've had no further communication from them in regards to either redelivery or refund”

Helpful Report

Posted 2 years ago

Hi Matt, Thank you for giving us such an honest review. We are very sorry that you did not receive your package from Yodel. Of course, this should never happen. Our customer service team has already contacted you and arranged for a full refund for the item you didn't receive. You should receive your refund shortly. Once again, we say SORRY for the bad experience you had here and hope that you might give us a second chance. We would be very happy if you would order from us again. Best regards Firebox

Posted 2 years ago

“We’ve been using you forever, and we love you, still. Don’t know if it’s a COVID thing, but distressingly, no sweeties in parcel 😞 We coped. Every item we ordered was a winner, bought for 21 & 19 year old sons (mine)….AWESOME as ever (the items, not the sons, although they are) THANK YOU 🥰🥰”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,594 reviews