Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with quick delivery! Thank you”

Helpful Report

Posted 3 years ago

“placed 1 order for Christmas, yodel didn't even attempt delivery and it was returned. placed the same order again paying express delivery guaranteed for Christmas delivery. it didn't come till 30th Dec, I refused to accept delivery and have been awaiting a refund on both orders. sent an email enquiring about this 2days ago and still awaiting a reply. rubbish!!!!”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for taking the time to write a review here. We are sorry that you were not satisfied with our shop abd our service. Of course, something like this should not happen. My colleagues from customer service have already contacted you and arranged for a refund. Nevertheless, we have also sent you a gift card as a small compensation. We hope you will be able to forgive us and give us a second chance to make up for our mistakes. Take care Firebox

Posted 2 years ago

“Love the products! Delivery was fast”

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Posted 3 years ago

“I have size 8 feet and these are far too small for me”

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Posted 3 years ago

“Ordered on the 17th received on the 29th. Paid for express, got Yodel!”

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Posted 3 years ago

“Excellent service as always with Firebox. Excellent product at excellent price, packaged well and delivered very fast. Would definitely recommend, excellent service.”

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Posted 3 years ago

“I can always rely on Firebox when I'm looking for a gift that's a little bit different!”

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Posted 3 years ago

“Good company to deal with. Quick at responding to any queries. Product was dispatched within 2 days and they kept me updated along the way.”

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Posted 3 years ago

“Nasty cheap Chinese-made stuff that either falls apart or doesn't work or you can't put together.”

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Posted 3 years ago

Hi Simon, Thank you so much for taking the time to leave a review here. We are very sorry that you were not satisfied with the item you have ordered. Our customer service team has already contacted you and hopefully been able to offer you a satisfactory solution. We would be pleased if you would give us a second chance and remain as a customer. Best regards Firebox

Posted 2 years ago

“Great item and speedy delivery”

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Posted 3 years ago

“Love the products. Easy to browse and buy. Also good quick delivery! Definitely be using again.”

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Posted 3 years ago

“Good”

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Posted 3 years ago

“Ordered a present for my little brother due for delivery on the 21st of December. Nothing! I’ve emailed them asking to look into it, nothing! No response, just taken my money and not making sure the items get there.”

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Posted 3 years ago

Hi Olivia, Thank you for taking the time to leave us a review. We are very sorry that you had to wait so long for your delivery. That is of course very annoying. Our customer service team has already been in touch with you and we hope they have been able to offer you a satisfactory solution. We would be pleased if you would order from us again in the future. All the best

Posted 2 years ago

“Really pleased with the purchases for my family for Christmas. Easy to order, reasonable prices for most things, very prompt delivery. The Marvel soundbox was a little smaller than I was expecting, but then I should have checked the measurements properly. Have bought from before, and will definitely again. Many thanks team”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Ordered stuff 2 weeks before Christmas, it didn’t get delivered in time so I asked where it was and they told me they were just going to refund me?!! Terrible customer service”

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Posted 3 years ago

Hi Owen, We apologise that you had a bad experience with our shop. Thank you for leaving us your review here. We have looked into your case and found out that Yodel unfortunately delivered your package too late. We have of course arranged for a refund for you. However, we can understand this based on your experience, but we would still be happy if you gave us another chance. Take care Firebox

Posted 2 years ago

“Have not even received one of the custom orders I ordered. It’s been weeks now I guess it’s not coming”

Helpful Report

Posted 3 years ago

Hello Ollie, Thank you for your message and review. We are sorry that you did not receive your ordered items on time. Your order was for personalised items that were specially made for you by a supplier in the USA. Our customer service has contacted you regarding this and informed you of the current shipping status. Due to the delay, we sent you a gift card as compensation. We hope that you will give us another chance to prove that we can do better. Take care Firebox

Posted 2 years ago

“Fantastic! I was wanting to purchase from here for a while now and when I did, everything came on time, neatly and carefully packaged. Everything was perfect”

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Posted 3 years ago

“As always, great service and rapid delivery for VERY last minute panicked Christmas shopping. Saved my ass ❤🙏”

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Posted 3 years ago

“Great fast service and everything packed well They were gifts so can't comment on the product.”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews