Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,706 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is some of the best service I've ever had. The site is well made and all the emails I have recieved from them have been super friendly. The product arrived super qucikly and was in great condition.”

Helpful Report

Posted 9 years ago

“The package arrived so fast, I didn't even realize what it was at first! Great customer service and the available items are so desirable, my wallet is scared for her life. I recommend this site to everyone! They have so many cool and useful things, great for gifting too!”

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Posted 9 years ago

“Hilarious Christmas presents all sorted with entertaining email updates and super quick delivery. All round excellent service.”

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Posted 9 years ago

“Unicorn Gin, great product, great present, Great delivery! Overall: GREAT”

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Posted 9 years ago

“I was very impressed with the whole service from Firebox - from ordering to delivery - very efficient.”

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Posted 9 years ago

“Brilliant, cannot fail it. Been w customer for years. Communications are exceptional. I love the tongue in cheek emails and the off the wall gift ideas. Thanks! ???? x”

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Posted 9 years ago

“Absolutely fab my delivery came the next day and the items ordered were great very unique items and never seen anything like them before”

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Posted 9 years ago

“Always a great experience ordering from Firebox: great website, excellent and interesting products, fast shipping and lovely customer service if you ever need it. Plus you get a free bag of sweets in the parcel - what more could you ask for?! Would never hesitate to recommend them.”

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Posted 9 years ago

“Absolutely adorable. It is the first gift I bought for my baby who will be born next spring.”

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Posted 9 years ago

““I was very pleased at how fast my order was delivered and I had some bonus sweets in the box too. Will definitely order again.””

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Posted 9 years ago

“Firebox Rocks!...That is all...”

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Posted 9 years ago

“Great - as ever!”

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Posted 9 years ago

“Quick and very good vaule for money”

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Posted 9 years ago

“Firebox is a great website, full of fun things to buy and with a fun attitude. It is always such a pleasure buying items from Firebox. The items are always good quality and at competitive prices and they come well packaged and in good condition. Firebox are probably the most unique website I have ever used - they are quirky and fun. The website it easy to use and I enjoy shopping on Firebox.”

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Posted 9 years ago

“I have ordered from Firebox for many years and I have never been disappointed. The items are just as they say they are and the turn around of delivery is spectacular. Firebox has a great sense of humour and I always look forward to reading my emails from them. A fantastic company and will definitely continue to order from them. Thank you Firebox!!”

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Posted 9 years ago

“This site is mostly amusing. Some of even more so. Recommend for buying amusing gifts and sometimes even offensive. My favourite type of gifts.”

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Posted 9 years ago

“Always a pleasure ordering from Firebox, not just for the awesome products but also the descriptions are hilarious! Easy to order and fast to arrive. Once there was an issue with my order and it was promptly fixed with great customer service. I've been a loyal customer for years now”

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Posted 9 years ago

“Quick and efficient :)”

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Posted 9 years ago

“You are a wonderful company to deal with, I love your humerus and you are very efficient too”

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Posted 9 years ago

“Good prices, great speedy delivery!”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,706 reviews