Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel damaged my delivery label so it only arrived on the 24th after I contacted them”

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Posted 2 years ago

Hi Nerissa, Thank you providing us with your review here. We regret that you had such a bad experience here. It is very annoying. Our customer service has already contacted you and arranged for a partial refund as compensation. We hope that this solution is satisfactory for you and we would be very happy if you remained as a customer. Wishing you the best Firebox

Posted 2 years ago

“Doormat and gifts arrived well packaged and speedy!”

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Posted 2 years ago

“arrived quickly but does not heat up.”

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Posted 2 years ago

“Love firebox! Love the quirky gifts and unusual items on the site”

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Posted 2 years ago

“Very pleased with the choice and delivery”

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Posted 2 years ago

“Wayyyy too long to deliver and packaging on the two consoles already broken”

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Posted 2 years ago

“Missing an item No contact No answer of emails”

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Posted 2 years ago

Hi Gregg, Thank you for taking the time to write a review. We are very sorry that you had such a bad experience here and that you are unhappy with our service. Of course, this should not be the case. We have noticed that our customer service has already contacted you and was able to help you with your problem. The refund for your returned item has already been done and you should have received it. We apologise again for any inconvenience caused. We would appreciate it if you would give us a chance to show you that our service is better than we showed with your last order. Best regards Firebox

Posted 2 years ago

“We ordered the Booze box as a gift for family and one of the bottles inside was broken. Probably happened in transit but maybe the goods inside the box should be protected a bit better.”

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Posted 2 years ago

“I did secret Santa .I didnaught and nice and let them choose my supervisor choose naughty”

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Posted 2 years ago

“Great website and service from purchase to delivery.”

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Posted 2 years ago

“I have not received my order, ordered almost a month ago.”

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Posted 2 years ago

Hi Cerys, Thank you for your e-mail and your time to place this review. We are very sorry to hear, that you have not received your ordered items in time. Unfortunately, during Christmastime, we had some technical problems. Our system could not transmit the order and therefore the delayed delivery occurred. Please excuse the inconvenience caused. We have checked the tracking history and we noticed that your parcel has been delivered on the 12th of January. We hope you have a lot of fun with your articles and we would be happy if you would remain as customer. All the best Firebox

Posted 2 years ago

“In this day and age you need to speak to someone straight away if something goes wrong. 2 days for a response is far too high. And when you do respond it takes another 2 days on top of that. Ridiculous. Take note from amazon”

Helpful Report

Posted 2 years ago

Hi Lorna, thank you for taking the time to review - we appreciate it. First of all, we would like to say sorry that you are not happy with our service. As we have learned from the foregoing correspondence which you already had with our customer service, you had some problems with the order of an item, which was unfortunately out of stock. We can understand that this is of course very annoying. Our customer service was demanded during the Christmas season. As a result, there were regrettable delays in responding to customer queries. This is not our kind of service, and we say SORRY again. I really hope you will be able to forgive us and give us a second chance to make up for our mistakes. All the best Firebox

Posted 2 years ago

“Hadn't bought from firebox for years and all is still good: as Amazon wouldn't deliver this without a person of at least 18 being on site and as firebox use Yodel, who would, it's a no-brainer. Thanks firebox.”

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Posted 2 years ago

“Total rubbish. Bought as Xmas present for daughter and doesn’t work. No instructions. Don’t waste your money.”

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Posted 2 years ago

Hello Laura, Thank you for taking the time to share your experience with our shop. We are very sorry that you have received an item which does not work. Of course, this should not be the case and we can of course understand your annoyance. Our customer service will contact you immediately and offer you a solution, which will hopefully be satisfiying for you. We say sorry again and would be happy if you give us another chance and stay as a customer. Take care Firebox

Posted 2 years ago

“A gift for a friend , who was very happy with it . Great service and a fast delivery .”

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Posted 2 years ago

“Waited longer than expected for delivery however when contacted the company they were very good with a response. I asked for gift wrap which I was disappointed with the wrapping as all it was was gold wrapping paper nothing fancy no ribbons or detail costing £3.99 . I could have done it better & cheaper making it look special for a surprise gift.”

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Posted 2 years ago

“My teenage son loved the variety of the gadgets. However the screwdriver wasn’t age appropriate. You should state an age related to the box”

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Posted 2 years ago

“Unique gifts that you can't find anywhere else that easily, good quality items without breaking the bank, shipping is quick and the items arrive safe and intact.”

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Posted 2 years ago

“Easy to use, nice products and a good range of stuff to choose from”

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Posted 2 years ago

“I can't lie, I received someone else's custom pint glass so I'm sure they got mine too. Was a secret santa so still funny but ya know.”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,594 reviews