Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a really expensive lamp and the quality is shocking. I'd say its worth £10 not £50. Will be returning it ASAP.”

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Posted 3 years ago

“I ordered 4 mystery boxes for my family while I am working away. All 4 boxes were exactly the same. So after the first box was opened there wasn't much of a mystery when the 2nd box was the same and disappointment for boxes 3 and 4. Waste of money, won't be ordering again”

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Posted 3 years ago

“Ordered the tech box, got sent the drink box”

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Posted 3 years ago

Hi Michael Thank you for your review. We are very sorry that you received the wrong Mystery Box here. There must have been a mistake and you have received the wrong box. This is of course very annoying. Our customer service has already arranged a refund for you, which should arrive shortly. We would be pleased if you would give us a second chance and remain as customer. Take care Firebox

Posted 2 years ago

“I made an error with the delivery postcode. I emailed right away and they didn’t reply for a few days. I was told I could change it with the delivery company after one attempt but they just returned it to sender. I emailed again and never got a reply. But I got an automated refund minus postage. Not especially helpful customer service but not awful.”

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Posted 3 years ago

“Excellent, speedy service! Would certainly recommend and would use again.”

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Posted 3 years ago

“Amazing customer service. Great communication(loved the confirmation emails), item on time and well packaged. Thank you.”

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Posted 3 years ago

“A great shopping experience”

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Posted 3 years ago

“So far so good, not had to warm them up though as they’re warm enough anyway! Bought for size 7 feet, I’d say these will fit no more than size 8.”

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Posted 3 years ago

“Always a good company to deal with, and the order arrived within two days”

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Posted 3 years ago

“Wooden stand was broken when unpacked”

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Posted 3 years ago

“Great communication, fast delivery, great products”

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Posted 3 years ago

“Arrived quickly and was able to keep tabs on package at all times”

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Posted 3 years ago

“Quickly delivered what I ordered”

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Posted 3 years ago

“I haven't recieved my items and nobody has replied to my email.”

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Posted 3 years ago

Hello Dawn, Thank you very much for sending us your review here. We are very sorry that you had a bad experience here and unfortunately did not receive your order. Unfortunately, Yodel has lost your parcel and we have immediately arranged for a refund of the costs incurred. We have also sent you a gift card as a small apology. We hope that you will give us another chance and that you will remain as our customer and continue to order from our shop in the future. We would be very happy about that. Best regards Firebox

Posted 2 years ago

“Came in quite a quick delivery time. Efficient service and quick and easy to buy from. A wide range of products perfect to buy that i couldn't find anywhere else.”

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Posted 3 years ago

“This was ordered as a gift for a friend, it arrived on time and she was really pleased with.”

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Posted 3 years ago

“Paid for next day delivery, waited in all day but it never arrived! Finally turned up 9 days later on Boxing Day, not great when it’s a Xmas present!! Won’t use again, customer services don’t want to know..”

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Posted 3 years ago

Hi Judith, Thank you for taking the time to write your review. We are very sorry that you did not receive your package on time. This is of course very annoying. Of course, our customer service has already contacted you and refund you the delivery costs and a gift card as a small compensation. We really hope you will be able to forgive us and give us a second chance to make up for our mistakes. Best regards Firebox

Posted 2 years ago

“Like the ideas of Firebox website. Lots of gifts idea for everyone.”

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Posted 3 years ago

“Never received my item, absolute joke”

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Posted 3 years ago

Hello Cristina, Thank you for sending us your review. We are very sorry that you did not receive your parcel. We did a query on Yodel and found out that your parcel unfortunately got lost. However, we completely understand your anger about this. Our customer service team has already emailed you to let you know that a refund will be sent to you as soon as possible. We would be happy if you stayed with us as a customer and gave us another chance. All the best Firebox

Posted 2 years ago

“Great service fab products I love firebox”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews