Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,702 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick easy and efficient”

Helpful Report

Posted 1 year ago

“Was easy to order and add photo, order came quickly and was better than expected, would order again.”

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Posted 1 year ago

“Fun products super speedy delivery”

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Posted 1 year ago

“Bought this for my nieces birthday. Ordered it knowing that it might be delivered the day after her birthday. After having to chase where it was when it was 4 days late and being told it hadn’t left the warehouse it finally turned up 5 days later. Not impressed with customer service as was told to leave it a few more days and contact again if it hadn’t turned up.”

Helpful Report

Posted 1 year ago

Hi Louise We appreciate your honesty and the detailed review. We are so sorry for the delay you had to experience, we have passed this on to our warehouse because we want to make sure this does not happen anymore. Our customer service can only give you a detailed view of your order, once it has been shipped. At the time, your order was still in production and had just been processed, therefore we thought it would only be fair to tell you to wait a day, than to promise you something we can't keep. We are so sorry for the inconvenience you had to deal with! Best regards Firebox

Posted 1 year ago

“Excellent service. Prompt delivery. Products are great. All in all a successful experience.”

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Posted 1 year ago

“Had a broken delivery, msged Firebox, next day a replacement was sent 10/10”

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Posted 1 year ago

“Excellent quality and fast delivery Perfect gift”

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Posted 1 year ago

“The quality of the product is very poor”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you! Best regards Firebox

Posted 1 year ago

“Excellent product Great quality and the print was 100% The apron far exceeded expectations 👍”

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Posted 1 year ago

“Nice quick delivery, should cause a laugh Xmas morning would definitely use again”

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Posted 1 year ago

“Best gift ever - my friend absolutely loves it.. thank you”

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Posted 1 year ago

“Good service, the item was recieved on time.”

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Posted 1 year ago

“Great service reasonable price and quick delivery”

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Posted 1 year ago

“Delivered on time. Ordering process easy. Product looks great but is a gift so untested.”

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Posted 1 year ago

“Brilliant customer service and prompt delivery.”

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Posted 1 year ago

“Good price, easy to order, good products, quick delivery, very happy.”

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Posted 1 year ago

“Swift customer service, great product, quick shipping!”

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Posted 1 year ago

“Awful service. My package was put in my bin without any acknowledgement (no note through the door/email). When I contacted firebox to say it wasn't delivered, I was told it was and that it wasn't their issue that the delivery driver hadn't notified me and maybe I should check my bin more regularly. I pointed out I wouldn't rummage in my bin daily on the off chance and was told this wasn't their problem. Will never use again. The gift I ordered is ruined and wasn't cheap.”

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Posted 1 year ago

“Item as expected - deliveredon time”

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Posted 1 year ago

“Prompt friendly service”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,702 reviews