Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I struggled with poor french delivery company for days and FireBox solved it in few minutes by immediately sending me a new order in express delivery shipping free. Now waiting for the delivery. Really great customer support. Thanks to them Thanks to Childe who took care of my request.”

Helpful Report

Posted 4 years ago

Hey stranger, Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 4 years ago

“Andrew was really good and kind to me on the email. Very helpful and quick at replying!! Very good service very happy Thank you x”

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Posted 4 years ago

Merry Christmas, Paola! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Merry Christmas, Firebox

Posted 4 years ago

“My order came broken and unfortunately there wasn't another in stock. However, Andrew from the customer support team swiftly issued me with a full refund.”

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Posted 4 years ago

Hey friend, Thanks for reviewing Firebox, though sorry to hear your goodies got damaged in transit. Be sure to keep your eyes peeled for the re-stock! Cheers, Firebox

Posted 4 years ago

“I think I screwed up my order and firebox was amazing really good customer service and really helped me out Thank you firebox you rule”

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Posted 4 years ago

Hiya Dave, Thanks for reviewing Firebox and sharing feedback on your latest order. We are happy to help. Merry Christmas, The Fireboxers

Posted 4 years ago

“I have been a fan of firebox for quite a while, been buying from them for years. This year, what started out as an almost complaint, turned into one of the best experiences I’ve had with any online retailer. I had ordered a few items for secret Santa and after a 3 week wait, I had not received anything to imply it was coming anytime soon. I got into contact via WhatsApp and had a really quick response, to which that alone I was quite happy with, I was told there was a glitch and it would be on its way shortly. In this time I had ordered another main item for a Christmas present. After this arrived before the secret Santa gifts, I got back into contact and the next day was given a tracking number, an apology and my delivery fee refunded as I had waited so long. I got the package that day and I was soooo beyond pleased with this, customer service was 5* and couldn’t have been anymore helpful or efficient and has restored my faith in online retailer customer service! I would just like to thank Vitt for all their help on this! Couldn't recommend enough.”

Helpful Report

Posted 4 years ago

Hey Georgie! Thanks for taking time out of your day to review Firebox. We're glad it's been the joyous experience we both hoped for! Though we are sorry for the kerfuffle you went through at first. We wish you a lovely Christmas, The team at Firebox

Posted 4 years ago

“Had a request about a missing item. Childe was happy to help, very responsive and was a great help in getting me the product before christmas!”

Helpful Report

Posted 4 years ago

Thanks, Joe! We appreciate the time you've taken out of your day to review Firebox, and share your feedback on your latest experience. We're glad we were able to help you get to the bottom of this mystery! 🕵️‍♀️ We wish you a merry Christmas, The Firebox Team

Posted 4 years ago

“Fantastic and speedy customer service- thank you Childe for your help!! Look forward to receiving my Mushion!”

Helpful Report

Posted 4 years ago

Merry Christmas, friend! Glad we could help you with your query. We look forward to you receiving your Mushion. Cheers, Firebox

Posted 4 years ago

“I ordered two items and they were shipped separately. During the times, the 2nd item was taking longer that expected. I messaged Firebox on Facebook and they contacted the supplier and emailed me after. Annabelle chased that up even further for me, with upgrade to next-day delivery (due to the delay) and tracking details. All these via a long email exchange for a few days. She always very polite and helpful! Thank you Annabelle and Firebox for that. Oooh, and of course all the items I have got (not only this time, but in previous occasions too) are awesome!”

Helpful Report

Posted 4 years ago

Merry Christmas, stranger! Thanks for reviewing Firebox. We're really thankful you've shared your latest experience, and delighted it's been as wonderful as we both hoped! We are so excited for your friend to receive their gift. Cheers, Firebox

Posted 4 years ago

“I wasn’t going to be at the address anymore and my order was already out for delivery. Annabelle helped me and literally cancelled the delivery and gave me a full refund - amazing customer service!!”

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Posted 4 years ago

Hey you. Thanks for reviewing Firebox and sharing your latest experience. Merry Christmas, Firebox

Posted 4 years ago

“Very good experience! I ordered my parcel to the wrong address and managed to cancel my order in a very fast manner! Special thanks to Childe who kept me updated and made sure all my issues were taken care of!”

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Posted 4 years ago

Hey stranger! Thanks for reviewing Firebox. We're glad we were able to help you through this! Merry Christmas, The Firebox Team

Posted 4 years ago

“Annabelle in customer service could not have been more friendly or polite if she tried. I shop online regularly and trust me, not all customer service teams are created equal. I cannot stress enough how amazing Firebox's customer service is and as a customer for the last decade (yes really) I will continue to use them and recommend them to everyone.”

Helpful Report

Posted 4 years ago

Merry Christmas, Kimberley! Thanks for reviewing Firebox. We're really grateful for the time you've taken out of your day to share your latest experience, and delighted it's been as wonderful as we both hoped! We are so excited for your friend to receive their gift. Cheers, Firebox

Posted 4 years ago

“I recently placed an order on another site who severely let me down. I then placed a similar order with Firebox. I should have ordered with Firebox from the beginning. I was worried as its nearly Christmas that my order (like the other site) wouldn't be sent but after a great chat with Annabelle she not only reassured me that my order was in place but was able to refund my postage due to a delay in dispatch. I've placed a few orders with Firebox and I cannot praise you highly enough. Thank you for a great service and keep up the amazing work. P.s. keep being unique :-)”

Helpful Report

Posted 4 years ago

Hello Andrew! Thanks for reviewing Firebox. We appreciate the time you've taken out of your day to review Firebox, and share your feedback on your latest experience. We wish you a merry Christmas, The Firebox Team

Posted 4 years ago

“I order from here quite a lot, their products are always fantastic and come when they say they will be delivered. This time there was a ever so slight delay in a delivery - nothing major at all - and I contacted their customer service, Andrew emailed me back straight away and was friendly and super helpful. Fantastic and genuine service from him ☺️ Would highly recommended ordering from here! (Can’t show you a picture as I’ve already wrapped them haha!) x”

Helpful Report

Posted 4 years ago

Thanks, Charlotte, We appreciate the time you've taken out of your day to review Firebox, and share your feedback on your latest experience. We wish you a merry Christmas, The Firebox Team

Posted 4 years ago

“Absolutely Fantastic. Had an issue with the delivery of my item but Puja helped to resolve the issue.”

Helpful Report

Posted 4 years ago

Merry Christmas, Laura! Thanks for reviewing Firebox. We're really thankful you've shared your latest experience, and delighted it's been as wonderful as we both hoped! Cheers, Firebox

Posted 4 years ago

“They're costumer-service is one of the best I've ever seen! They take the time to help u fix the problems, are always nice and willing to help & they respond fast!”

Helpful Report

Posted 4 years ago

Hey you. Thanks for reviewing Firebox! Cheers, The team at Firebox

Posted 4 years ago

“I had an issue with an order customer services (Andrew B) was absolutely excellent and resolved for me. This is a one off Firebox is my favourite gift company great gifts great prices great delivery and great customer service. Highly recommend for that something special and unusual.”

Helpful Report

Posted 4 years ago

Hey! Thanks for taking time out of your day to review Firebox. We're glad it's been the joyous experience we both hoped for! We wish you a lovely Christmas, The team at Firebox

Posted 4 years ago

“Crystal was incredibly helpful when I mistakenly typed in the wrong delivery address, in a 'blonde moment'. Fingers crossed, all is sorted now and my friend will receive their gift. Quick, friendly replies to my frantic emails. Thumbs up 👍”

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Posted 4 years ago

Merry Christmas, Jade! Thanks for reviewing Firebox. We're really thankful you've shared your latest experience, and delighted it's been as wonderful as we both hoped! We are so excited for your friend to receive their gift. Cheers, Firebox

Posted 4 years ago

“Great customer service from Crystal, she really went the extra mile for Christmas. Thank you!”

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Posted 4 years ago

Merry Christmas, Kit! We're delighted to hear about your latest experience. Thanks for reviewing Firebox!! We wish you a lovely Christmas! Firebox

Posted 4 years ago

“Fantastic and unusual selection of products, great customer service (thanks Annabelle!!). Little disappointed orders can't be altered but my query was sorted quickly and appropriately so very happy 👍”

Helpful Report

Posted 4 years ago

Hey Kyle, Thanks for reviewing Firebox! Sorry we couldn't do more to amend your order at that point, since it was already processed. Merry Christmas! Firebox

Posted 4 years ago

“I had a problem with my product, so I emailed the company and a girl named Andrew got back to me quickly and, because the product had gone out of stock, offered a full refund. Bing, bang, boom, problem solved. Great customer service! Thanks y'all!”

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Posted 4 years ago

Merry Christmas, Derek!! Thanks for reviewing Firebox and sharing feedback on your latest experience. Take Care, The team at Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,703 reviews