Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ANNAAAAAAAAAABEEEEEEEELLLLLLLLEEEEEE Shout done. You so deserve it. I love Firebox & Annabelle”

Helpful Report

Posted 3 years ago

Hey stranger, Annabelle loves you too. Thanks for reviewing Firebox! Merry Christmas, Firebox (and Annabelle)

Posted 3 years ago

“Brilliant stuff and great service”

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Posted 3 years ago

Hi Anon, thanks for reviewing and rating Firebox. You're brilliant! Cheers, The team at Firebox

Posted 3 years ago

“There was an issue with a package delivered by yodel to where I did not receive it but I got a confirmation email from yodel saying it was left in a safe place. I messaged firebox as soon as I was home and this morning the lovely Annabelle was able to sort out a refund for all the missing items.”

Helpful Report

Posted 3 years ago

Howdy stranger, We appreciate you. We appreciate you for shopping, reviewing and trusting Firebox. We're glad our customer services superstar, Annabelle was able to help with your order and righting all that went wrong. Merry Christmas, Firebox

Posted 3 years ago

“I have not recieved any order codes for my order placed on the 2 december even though payment has been taken”

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Posted 3 years ago

Hi Keith, Thanks for reviewing Firebox. We're sorry to hear you haven't received your order confirmation. We'd be happy to re-send that for you - probably got lost in your junk box! Do e-mail us: info@firebox.com We'd love to help. Cheers, Firebox

Posted 3 years ago

“I made a mistake with a order Santa doll with picture on it .I wrongly complained as product was not same as advertised..my fault in not understanding properly.what an amazing customer service from crystal not a word how I got it wrong and they talked me through step by step .The dolls with personal pictures on are funny, quirky,bigger than seems in picture and not flimsy very sturdy would certainly recommend .”

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Posted 3 years ago

Hey Jacqueline, thank you for taking the time out of your day to review and rate Firebox. We're so humbled by your kind words and absolutely delighted our customer services gem, Crystal, was such an integral part of making sure we helped you with this. Merry Christmas, Fireboxers

Posted 3 years ago

“Tom was excellent! So efficient and helpful!”

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Posted 3 years ago

Hey stranger, Thanks for reviewing Firebox and providing us with a fantastic 5-star rating. Tom is indeed excellent, glad he helped! Cheers, Firebox

Posted 3 years ago

“Andrew Brind Is an absolute legend. Hands down, the best, quickest and genuinely sincere customer service I've ever received. Basically, an order was sent to a relative with the wrong name engraved on it. That with the fact I had no email updates on the order meant that I couldn't warn them it would be arriving. So when they opened it...well let's just say there was a ton of confusion! But we also laughed a lot too. Anyways, Andrew Brind sorted it all out in a flash. Any chance you could give him a raise? Or at least a gift of some kind. Anywho... You guys made us happy 😊”

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Posted 3 years ago

Hey Jade, Thanks for taking the time to review Firebox. We're delighted to hear how our customer services champ, Andrew, was able to right all the wrongs in this latest order you placed. We'll definitely pass this on to the powers that be. Merry Christmas, Firebox

Posted 3 years ago

“Always a go to for Christmas and birthday gifts, novelty items and amazing customer support. Recently enquired a apt a package that left 10 weeks ago but not received and Puju who responded quickly and gave a full update of everything was extremely helpful!”

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Posted 3 years ago

Thanks for reviewing Firebox, Lyssa. We are so humbled to be your go-to spot for the best gifts around. We are delighted to be part of your celebrations this season. Cheers, Firebox

Posted 3 years ago

“3 out of the 4 items I ordered arrived damaged. Two were ripped and the other had a part missing. I’m really disappointed as they’re Christmas gifts.”

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Posted 3 years ago

Hiya Annie, Thanks for reviewing Firebox - though sorry that it wasn't the experience we both hoped for. We e-mailed you directly on Dec 8th, but have not heard from you. We'd really love to help, so do feel free to e-mail us back at your earliest convenience. Regards, Firebox

Posted 3 years ago

“Despite an issue with an item, this was resolved incredibly quickly and they really went above and beyond to resolve! Thanks for your brilliant customer service! Very happy with the other items received.”

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Posted 3 years ago

Hey you, thank you. We appreciate the time you have taken out of your day to review Firebox We are over-the-moon knowing we made this so special for you. Mission accomplished. Cheers, Team @ Firebox

Posted 3 years ago

“I had a failed delivery. I contacted fire box, Andrew contacted me straight away and sorted out my re delivery. Puurrfect!! 😁”

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Posted 3 years ago

Hey Anita, Thank you so much for reviewing Firebox, we are delighted to hear it has been the fantastic experience we both hoped for. All the best, Firebox

Posted 3 years ago

“There was a minor problem when ordering an alcohol product in a bundle of Christmas orders I purchased. A proof of ID was needed, so only half of my packages appeared at my house. A Firebox employee (Andrew Brind) was extremely helpful in explaining the situation over email and efficient in reviewing the ID when I sent this over and dispatched that very same day. Fantastic and helpful team!”

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Posted 3 years ago

Thank you so much for reviewing Firebox, Simon. We're delighted to hear that our colleague Andrew was able to work his magic and help make sure this was the best possible experience for you. We really appreciate you shopping with Firebox. Cheers, The team at Firebox

Posted 3 years ago

“Received my order very promptly. Unfortunately 2 items were damaged in transit. I sent an email with a photo to Firebox and had an immediate apology from Andrew Brind and confirmation goods are being replaced immediately. Sometimes things go wrong that are beyond a company's control but it's the way they put things right that they should be measured by. Certainly, no complaints here. Thank you.”

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Posted 3 years ago

Hello Vanessa, WOW - thanks for this. We really appreciate the time you have taken to review Firebox. We pride ourselves in delivering the best possible customer service, especially when things go askew. We are glad you came to us so we could right the wrongs. You're a legend. All the best, Firebox

Posted 3 years ago

“realised I forgot to add a product to my order and Annabelle emailed me a free delivery voucher straight away, a true hero indeed 😤😤”

Helpful Report

Posted 3 years ago

Hey stranger, Thanks for reviewing Firebox and giving a shiny 5-star rating! We are glad Annabelle took good care of you with your latest order. Truth is, you are the real hero in this story. Take care, Firebox

Posted 3 years ago

“I had some questions about shipping details and I sent an email. Customer service returned to my email and helped me in about 10 minutes. Customer service advisor was a very kind and helpful person. All of my questions answered in just 10 minutes and I am so grateful that I bought my products from Firebox. Thank you so much again for your quality and kindness Firebox team. :)”

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Posted 3 years ago

Wow Ece - thanks for this fantastic review! We are so pleased that your interaction with Firebox has been so positive. We pride ourselves in providing the best customer experience possible. Thank YOU and all the best, The team at Firebox

Posted 3 years ago

“Brilliant. Tom T went the extra mile to help with an order with personalised items. So often dealing with companies is a real drag because you get people who simply don't care about the customer experience, delighted to say that Tom is a credit to himself as well as Firebox - this (and their awesome selection of weird and wonderful gifts) is exactly why I keep coming back. Thank you Tom! :)”

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Posted 3 years ago

Hey Leo, Thanks for reviewing Firebox - and what a fantastic review! We are so glad we could provide you with the customer service you deserve. Not all hope is lost. Thank YOU for being so wonderful. Cheers, Firebox

Posted 3 years ago

“It was my first personalised item order. I am very clumsy when it comes to photoshop and pictures, so I contacted customer service to make sure I did everything properly (and ask some additional questions). My email was answered instantaneously (wow!) and very thoroughly. (You're a marvel, Tom). After a short exchange, all my doubts were dissipated. Amazing customer service. Only 5 stars allowed but 10 trillion stars in my heart ❤️❤️”

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Posted 3 years ago

Wow Lucía - you legend! We are so thankful for the time you have taken to review Firebox, provide us with feedback on your latest experience and the awesome 5-star rating. Tom is an absolute champ, so glad he could help you with your query and guide you to success with your order. You're forever in our hearts, Lucía. All the love, Firebox

Posted 3 years ago

“I recently bought 2 items from Firebox, 1 item was delivered quickly but the second wasn't delivered at the same time. I was a bit concerned so emailed the team who got back to me within an hr explaining everything and putting my mind at rest. I am over the moon with the service I have received and recommend Firebox for all your gifts.”

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Posted 3 years ago

Hey Kris, Thank you for taking the time to review Firebox and provide feedback on your latest experience . We are over the moon by your feedback. So happy we could help with your query. Take care, Fireboxers

Posted 3 years ago

“The perfect customer service: quick replying, helpful and very human. Sorted my issue immediately which feels even more impressive since it was a Black Friday order and Firebox must be extremely busy right now. Converted me to a loyal customer.”

Helpful Report

Posted 3 years ago

Hey you, You are an absolute sweetheart. Thank you for taking the time to review Firebox and share your latest experience. We are glad we could look after you during this chaotic and unusual Black Friday. We look forward to your return this upcoming Christmas season! Until then, The team @ Firebox

Posted 3 years ago

“Today part of my order arrived broken. I took pictures immediately and used the WhatsApp contact method. Immediately Firebox apologised and send they’d resend them. It was so quick and easy and the helper - Childe - was just a joy. Couldn’t have been a better, more efficient process. Despite being gutted the presents were broken initially, it’s been totally turned around by Childe, who has sorted and reordered in matter of minutes, and would defo see me use Firebox in the future. Other stores could take example from your customer service. Thank you! I’ll look forward to receiving the new unbroken ones!”

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Posted 3 years ago

Hello Hannah, you absolute legend. Thank you for reviewing Firebox and sharing with us your latest experience with our customer service team! Childe is an absolute gem and we are delighted she looked after you through all of this. We are excited for your replacements to arrive. Take care, Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,596 reviews