Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,595 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order from firebox almost every year around Christmas for the past 4 years and I never have an issue with anything. That was until this year, I ordered 5 items, 3 shipped together and then the other 2 separate. Unfortunately all 5 items got lost in post, I messaged the firebox help twitter and they helped me out so wonderfully! I talked to Annabelle and Childe they both went above and beyond let me know how they could help, followed through, and even joked with me! They were the best! Due to time zones and me being in Canada it's hard to make sure you're awake and they are at work. I was awake at 3am my time so I was able to talk to Annabelle quick and a couple days later I was awake at 6am so I was then able to talk to Childe. Their customer service was amazing and they are both so kind! 10/10 across the board!❤️”

Helpful Report

Posted 3 years ago

Hey Miranda, Thanks for taking time out of your day to review Firebox - we really appreciate it! We're glad you brought this into our attention so our team could rectify it. We look forward to you receiving your goodies! All the best, Firebox

Posted 3 years ago

“I had a bit of a situation. My order was delayed 1+ week and some of the items were not in a good shape from the transfer. But as soon as i contacted Annabelle from customer service she replied immediately and refunded me the cost of all products damaged and the delivery cost without hesitation. I am really impressed!! I didn't expect such good customer service!! I am definitely gonna buy again and of course telling my friends about it! Thats so much Annabelle and Firebox! You made my holidays in such difficult times!! 🤍🎄”

Helpful Report

Posted 3 years ago

Hello Anthi, Thanks for taking the time to review and rate Firebox, we appreciate it! We're glad you reached out to our team, so they could work their magic and sort it out for you. All the best, Firebox

Posted 3 years ago

“I ordered some Christmas gifts which never arrived, after speaking to yodel daily for a week with little help I contacted firebox! A lovely lady called Annabelle soon sorted it all out for me and after a bit more investigation work it turned out the parcel had been ‘lost’ so another was has been shipped out to me today- fingers crossed it arrives! The customer service I received from Annabelle was second - to -none and she’s has been really friendly and helpful”

Helpful Report

Posted 3 years ago

Hey Ellie, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. All the best, Firebox

Posted 3 years ago

“As always your Customer Service team is second to none. Childe was great this morning.”

Helpful Report

Posted 3 years ago

Hey friend, Thank you for taking the time to review Firebox - you absolute gem! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! All the best, The Firebox Team

Posted 3 years ago

“Although firebox is an amazing company and has some crazy stuff! I ordered the black box along with mystery boxes. The black box had what I can only assume is old stock that couldn't be got rid of. Couldn't find most of it on their website. It included a pokket charger, I gave it to my daughter for Xmas, only to find it's only compatible with android phones. It's just not worth the money, ended up with things of no use. Don't waste your money on the black box.”

Helpful Report

Posted 3 years ago

Hi Anon, Thanks for reviewing Firebox, though we are sorry it wasn't the experience we both hoped for. We try and curate an interesting selection of mysterious contents but unfortunately on this occasion it sounds like we’ve not given you the joy we’d hoped for. This year our Black Box had a selection of exclusive items. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! Cheers, Firebox

Posted 3 years ago

“I cannot express enough that this is not for the faint hearted or kids! Video has A LOT of expletives but figured this is the best way to show how hot it is! 🤣”

Helpful Report

Posted 3 years ago

Hi Janine, Thanks for taking the time to review and rate Firebox - you legend! Cheers, Firebox

Posted 3 years ago

“BEST CUSTOMER SERVICE! I contact customer services when an item I had ordered had a bit of a stain on due to ink transfer from the tag. It was a Christmas gift so wouldn’t have time to send back and get a new one (my bad for ordering so late) Crystal 💎 was so so helpful and even made me laugh which was so nice! She even gave me options on how we were going to resolve the issue and even tips on getting rid of the stain! Easily best customer services and she definitely deserves a drink or two 😉”

Helpful Report

Posted 3 years ago

Hi Megan, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“BEST GIFT EVER I LOVE IT”

Helpful Report

Posted 3 years ago

Hi Chloe, Thanks for taking the time to review and rate Firebox - you legend! Cheers The Team at Firebox

Posted 3 years ago

“absolutely stunning! have wanted one of these for years but were always put off by the price - but once our eldest developed a serious interest in astronomy we decided it might be worth a punt - and oh boy was it worth the money! just incredible...”

Helpful Report

Posted 3 years ago

Hi Matt, Thanks for taking the time to review and rate Firebox - you legend! Take care, The Team at Firebox

Posted 3 years ago

“ANDREW is extremely nice and helpful!”

Helpful Report

Posted 3 years ago

Hi Mike, Thanks for taking the time to review and rate Firebox - you legend! We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“Love shopping at Firebox: such creative, fun & unique gifts for all! Truly Amazing Customer Service!!! Childe has been an absolute rockstar ✨ helping resolve a shippping glitche we encountered. Childe was the best!!!”

Helpful Report

Posted 3 years ago

Hello Kristen, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“Had a query regarding the pillow I bought as I had forgotten to upload a photo on one side, so it just came one-sided rather than two. Emailed and got a response back so quick- unexpected as it is Christmas and I know staff are busy- but Andrew got back to me straight away and sorted my queries. Can’t wait to give this ridiculous gift tomorrow it looks hilarious 😂 Thank you Andrew for your very pleasant, cool and efficient service. Aoife”

Helpful Report

Posted 3 years ago

Hi Aoife, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“Placed order knowing it would be delivered after Christmas only to have it turn up on Christmas Eve! Excellent fast service and love the zapper. Highly recommend and will buy from them again.”

Helpful Report

Posted 3 years ago

Hi stranger, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“I contacted via WhatsApp for a failed delivery, and was attended by Childe, who was quick, to the point, polite and friendly. The issue with my order appears to be resolved (turned out to be a typo in postcode), and it was quick and painless. As ever, Firebox continues to be some of the most pleasant customer service experience I've encountered on the market.”

Helpful Report

Posted 3 years ago

Hi J, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“Amazing customer service after I accidentally ordered 2 of the same item! Super quick delivery with clear tracking. Great great service and presents arrived in time for Xmas! Highly recommend”

Helpful Report

Posted 3 years ago

Hey hey Lucy! Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“My order didn’t arrive however I got through to customer services via WhatsApp and they replied almost straight away, the customer service rep - childe - was extremely helpful and has requested the item to be resent, such an easy and hassle free Process. Many thanks 🙏🏻”

Helpful Report

Posted 3 years ago

“Waiting for my order for almost a month. It was shipped but the tracking information doesn't really give any valuable info. Contacted customer service twice and didn't get an answer. Worst experience ever and my items won't probably arrive in time for Christmas.”

Helpful Report

Posted 3 years ago

Hi Filipa, Thanks for reviewing Firebox, though we are sorry to hear it isn' the experience we both hoped for. We've looked into your order and can see that your chosen delivery method is untracked. Our team responded to your e-mail on Dec 18th, letting you know the latest ETA for your order. If you're still without parcel, do contact us again so we can arrange something for you. Regards, Firebox

Posted 3 years ago

“Great products and fantastic customer service. I was helped by Crystal who was lovely and went above and beyond.”

Helpful Report

Posted 3 years ago

Hi RH, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“Customer service is super!”

Helpful Report

Posted 3 years ago

Hi stranger, Thanks for taking the time to review and rate Firebox - you legend! We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

“Annabelle was lovely and reassured all my worries!”

Helpful Report

Posted 3 years ago

Hi Catriona, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and reassure you. We hope you love the goodies! Take care, The Team at Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,595 reviews