Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy and quick to order. Items were received promptly and as described. very pleased with order”

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Posted 11 months ago

“Good choice of products, quick delivery.”

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Posted 11 months ago

“Couldn’t get hold of customer service and item took much longer than stated to arrive”

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Posted 11 months ago

Hi there, We can't thank you enough for sharing your honesty and giving us a detailed view of what we did wrong here. Secondly, we would like to apologize wholeheartedly for the delay in responding. We experienced higher than usual demand and that impacted both our Operations and Customer Support Teams. We're sorry you were on the receiving end of this as we know from first-hand experience that this has caused us nervousness and uncertainties that are specifically amplified during the holidays. This also does not exclude our carriers, which experience similar demand during Christmas time. We promise that they also tried their best and did not intend to disappoint any customer because of a late package. We are extremely sorry for all the inconvenience we caused here and would love to show you that we want to learn and develop from our mistakes. Therefore feel free to give us a second chance and see for yourself, that it is our main goal to provide exceptional service.

Posted 10 months ago

“Excellent ordering process throughout. Delivery was just over a week but expected that due to Christmas post.”

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Posted 11 months ago

“The website was easy to use, the items were sent promptly and there was good communication from Firebox to advise when the delivery was expected.”

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Posted 11 months ago

“Absolutely shocking post sale customer service. Once they have your money they're not interested in problems. The only tool in their resolution box is future discount codes, as if you'd trust them twice!”

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Posted 11 months ago

Hi there, We really appreciate your honesty here and are sorry to hear this is how you feel. Please know that when mistakes happen, we try our best to make it right. We've shared your experience with our team to see how we can improve the transparency of our Delivery Methods and how orders are fulfilled. Upon revising your order, we found it had arrived during our estimated delivery period for Next Day Deliveries (when ordered after 3 PM). Again, we do hope to keep being a part of your home, thus, we offered a future discount code. If there's anything else we can do, we'd love to help.

Posted 10 months ago

“The UX on the website was horrible. I thought it may due to using my phone, but then tried on my laptop at it was just as bad. Trying to resize photos and the whole page would zoom in so you couldn’t see the bottom of the screen and Thereford unsure if you had the size of the photo correct or not. I was given a 10% code for signing up to the newsletter. Well the code didn’t work at checkout. Had I not already committed to buying this present with someone else I’d have bought something else or bought elsewhere.”

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Posted 11 months ago

“Arrived quickly, made very well, good quality and really happy with my order. Has made a great Christmas gift. Thankyou!”

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Posted 11 months ago

“Everything I asked for. Delivered promptly and correct. I'm ordering more. So much fun , not for everyone. Thankyou for the Christmas Cheer 🎄”

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Posted 11 months ago

“Wrong item received twice....still waiting a refund”

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Posted 11 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! Again, we're sorry for sending the wrong product. We encountered a system configuration mistake that categorized the wrong product and their inventory. This caused our initial and replacement to be incorrect. We've since fixed this but were unfortunately sold out of the original product. We've now refunded the order and didn't ask for a return of the incorrect products. Again, we're sorry and are here if we can further help.

Posted 10 months ago

“Ordered 2 pairs of socks each had my dogs faces on ( 2 dogs different faces on each pair) for stocking presents for wife and daughter one pair was correct the 2nd had a young girls face , not much use now I am told I might not get the correct ones in time. Not happy”

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Posted 11 months ago

“Great service fast delivery”

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Posted 11 months ago

“The price was good, delivery was quick and communication easy. I will shop here again.”

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Posted 11 months ago

“All looks great, Christmas nailed”

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Posted 11 months ago

“The mug I received wasn't heat changing as I thought and the delivery note said it was too. I was offered a token to use against another product but this meant I was spending more and I wasn't prepared to do that. Wouldn't use again.”

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Posted 11 months ago

“Love Firebox, out of the ordinary products at great prices. Easy to use website and great service and delivery. Would definitely recommend”

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Posted 11 months ago

“Speedy delivery, well wrapped. Fun items ideal for stocking fillers”

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Posted 11 months ago

“Good communication and great product”

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Posted 11 months ago

“Bought this as a gift for a friend, it looks amazing, great quality and delivered very quick.”

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Posted 11 months ago

“I ordered the goods but the deliveries were not made after chasing the delivery for 3 days straight with yodel without any joy. I contacted firebox who recalled the order i was left without goods i ordered had to buy similar goods elsewhere and am still waiting for the refund. The person who responded from firebox was helpful and quick to respond which is why i have not given a 1 star rating, but doubt I'll order from there again whilst they still use yodel to deliver. This is the only order i have had issues with from all my online orders in readiness for xmas.”

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Posted 11 months ago

Firebox is rated 4.4 based on 4,593 reviews