Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault it. Service was quick and quality was superb. I use firebox every year for christmas presents.”

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Posted 4 years ago

“The presents are extremely fun!”

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Posted 4 years ago

“Good product but the sending was long for France”

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Posted 4 years ago

“my order its not comming , How i see the other a comment , U writing email , text ot WhatApp , only a computer its answering, we know its busy , but i hope we get some answer , its a presents that we waiting, and if they don’t come until christmas its nowone to get u the money back , if somebody know something more than me , pleas let me know , thank you !!!”

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Posted 4 years ago

“Received an email on the 10th December to say item had been dispatched, estimated delivery on the 11th December, but it’s now the 17th and there is no sign of my parcel and I have no tracking details for it. I don’t mind if it’s going to take longer than they first expected to deliver, as long as I get the item in time for Christmas, however I think it’s really poor service that Firebox have not responded to a single email, WhatsApp message, website query or Facebook message to help me locate this parcel! Don’t advertise all these streams of contact when you cant actually manage them all!! The only response I got was on Instagram to say they don’t deal with queries on there. Not helpful. I know it’s a busy time, but everyone else I’ve ordered from has managed so I wouldn’t bother with firebox. I just want to know if I need to buy a new gift to replace this one that Firebox won’t help me with”

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Posted 4 years ago

“I will never use this company again. If I could give zero stars I would. I ordered 6 days ago and paid for next day delivery. My order has still not arrived 6 days later. The phone line tells you to email or live chat. I've done both of these and nobody has responded to either. So now I've spent a load of money for something I no longer need and can't even get a refund. Very poor and not what I expected from this company at all.”

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Posted 4 years ago

“I placed an order on the 10 Dec 2019 for 2 items and only one of my parcels have arrived. The order that has came only appears to have 1 item on the form. I’ve been charged the whole £41 Aswell to only receive 1 item. I’ve received the plush STD toy but haven’t received the Mushion I designed and paid for. Very upset by this.”

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Posted 4 years ago

“Received wrong version of ordered item. Poor, slow customer service. Would not recommend.”

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Posted 4 years ago

Hey Anon, Thank you for taking the time to review us. We are very sorry for the delay in getting back to you. With Christmas approaching we have received a large volume of messages across all channels and we have been doing our best to respond to every query as quickly as possible. So thank you for being patient with us during this very busy period! We did e-mail you back and although you provided us with photos of what you received (very helpful, thank you!) we did not receive an indication as to how you'd like to proceed. No worries though, because we've e-mailed you again with all the available options for you in this situation and we're watching out for your response. We look forward to hearing from you and resolving this for you! Cheers, Firebox Team

Posted 4 years ago

“Utter waste of money. Convinced her to read it for the glitter that didn't open but it did detach the sound from its power source. Very definitely not indestructable. Very very disappointed”

Helpful Report

Posted 4 years ago

Hey Sean, Thank you for taking the time to review us and give us very valuable feedback. We are very sorry to hear you received a faulty item and that it potentially ruined the #giftgasm of the recipient :( We have contacted you directly via e-mail and refunded your order in full. We do hope to make it up to you in your next order. Regards, Firebox Team

Posted 4 years ago

“Not only do I love the product, but customer service was super friendly, quick to response, and happy to help with issues and make sure they could get everything made right. Would for sure use this company again and will recommend to friends!”

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Posted 4 years ago

Hey, Thank you for taking the time to review us and tell us all about the fabulous experience you've had! We hope you enjoy your Fresh Faces! And we of course look forward to seeing you again for more ;) Merry Christmas! Firebox Team 🎄

Posted 4 years ago

“Very happy, I'm planning a lot more purchases here”

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Posted 4 years ago

Hey there Jordan, Thank you for taking the time to give us such a positive review and feedback on your Firebox #giftgasm We hope you enjoy your Unicorn Tears Blackberry Gin Liqueur. See you soon for more goodies and #giftgasms! 🎉 Merry Christmas, Firebox Team🎄

Posted 4 years ago

“Ordered several items on next day delivery. Some days after and no items have yet arrived with the tracker system still saying dispatched (did from almost point of order 3 days earlier). Main number is automated and hangs up. WhatsApp unresponsive and no reply to emails. Total lack of customer service”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us and provide us with feedback about your experience. We are really sorry for the delay in getting back to you. We love people sliding into our DM’s and popping off our inboxes but with Christmas around the corner we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person on this Christmas’ list (naughty AND nice!) as quickly and as effectively as possible 🎄 We are very sorry that you didn't receive the delivery service you paid good money for. We did let you know via Whatsapp that your postage cost was refunded and the updated estimate of your delivery. Again, we are really sorry for the inconvenience caused. Regards, Firebox Team

Posted 4 years ago

“I am disgusted at the service I have received. It took a week for the parcel to get to me... for it then to be an empty tube is disgusting. I have tried to contact the company now for multiple days with not a single reply from any of the different ways of contact! I would expect a full refund but can’t even get hold of anyone to sort this problem out! Disgusting service!”

Helpful Report

Posted 4 years ago

Hey there Chloe, Thank you for taking the time to review us and give us very valuable feedback. We are very sorry about the delay in getting back to you. With Christmas very very close, we've received a large volume of messages across all our channels. We've been doing our best to reply to each and every single one as quickly as humanly possible. We have sent you another e-mail about your order and what has happened with your missing Face Wrap. We've immediately refunded you in full and this will be reflected in your bank account within a few working days. We are very sorry for any inconvenience caused. Regards, Firebox

Posted 4 years ago

“Firebox were so helpful every step of the way. There were a few issues with an image I chose but their customer service were so kind and useful they helped me choose a better photo and my Mushion turned up amazing!”

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Posted 4 years ago

Hey there B, Thank you for taking the time to review us and give us such a smashing rating! 🎉 Exactly the #giftgasm experience we wanted for you this festive season!! Merry Christmas! Firebox Team 🎄

Posted 4 years ago

“Nothing can beat Firebox's customer service!”

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Posted 4 years ago

Hey Seaghdh, Thank you for taking the time to review us and rate us! Nothing beats a fantastic customer like yourself. We hope you enjoy your goodies🎁 Merry Christmas! Firebox Team

Posted 4 years ago

“I have never received my parcel! I have send multiple emails about getting a refund and no one is contacting me back! Do not trust!”

Helpful Report

Posted 4 years ago

Hey Tala, Thank you so much for taking the time to review us and rate us. We are really sorry for the delay in getting back to you. We love people sliding into our DM’s and popping off our inboxes but with Christmas around the corner we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person on this Christmas’ list (naughty AND nice!) as quickly and as effectively as possible 🎄 We have responded to your query and refunded you in full for your order. Do let us know if there is anything else we can do for you! Merry Christmas!! Firebox Team 🎅

Posted 4 years ago

“Got a mushion for a friend for Christmas, when personalising I was told the photo was high quality so I proceed to pay the almost £20 when it (finally) arrived it came in a plastic shoddy bag, I then opened it to find the final result is poor, the photo on it is pale and pixilated and the quality and stitching is awful, I'm embarrassed to be handing this friend her mushion because of the state of the pillow itself”

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Posted 4 years ago

“I love Firebox! In my opinion not only do they have awesome gifts at reasonable prices, they also have a great customer service and were quick to respond to any questions I had. To date, I haven't had any problems with any of my items or deliveries and hopefully this will continue :)”

Helpful Report

Posted 4 years ago

Hey! Thanks for the AWESOME review! We really do appreciate you taking the time to share you experience and thoughts about us. We hope to see you soon purchasing some fresh goodies off our virtual shelves. 'Till then, Firebox Team 🎄

Posted 4 years ago

“Ordered next day delivery for a secret santa gift. It's still not here after 3 days and the party was yesterday so had to buy something else. Very disappointed.”

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Posted 4 years ago

“Hard to review when I ordered on 12/2 and it said my order was on its way. It’s now 12/12”

Helpful Report

Posted 4 years ago

Hey! Thank you for taking the time to review us and share your thoughts on us. We have been quite alarmed that you are still waiting for your order so have of course looked into it. You placed your order on the early hours of Dec 3rd and it was later dispatched at 9PM using Untracked International Airmail. Due to your chosen delivery method, we are unable to locate the whereabouts of your parcel. However, international delivery is usually 7-10 business days meaning that the estimated delivery window is between 12th and 17th of December. It is still within that time frame so it might turn up any time now. On the very rare occasion that there are any hold ups during customs, it may take up to 20 business days. This means that the VERY lastest your parcel should be with you is by Dec 31st. Do get in touch if your goodies are not found by then and we will of course do everything we can to help! Regards, Firebox Help

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews