Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items received were as described and any issues were sorted out promptly.”

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Posted 5 years ago

“I love this! Everyone who's seen this loves this! And, it's functional and comfortable. And the rosy little cheeks! I LOVE THIS!!!”

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Posted 5 years ago

We love you! Thanks for taking time out of your day to give us a smashing review. Merry Christmas, Firebox

Posted 5 years ago

“Always love the wacky selections of presents. Even better are the emails on the progress of your order. Love it!”

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Posted 5 years ago

Joanna, Thanks for taking the time to review us and give us such brilliant feedback. Even more flattered that you think our stuff is wacky. We love you! Merry Christmas, Firebox

Posted 5 years ago

“arrived on time. had a laugh at the emails”

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Posted 5 years ago

Renee, Thank you for taking the time to review us. Even bigger thanks for 5 stars!! Merry Christmas, Firebox

Posted 5 years ago

“The items were really great! ... but they disappeared from the store. My buddy liked his gift so much he wanted to buy one for a friend but couldn’t.”

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Posted 5 years ago

Hey Dean, Thank you for taking time our of your day to review us and tell us all about your #giftgasm! Sorry the goodies your bought disappear... you gotta move fast! As the wise say: you snooze, you lose. More cool things to come though, so watch this space! Merry Christmas, Firebox

Posted 5 years ago

“Firebox is in all ways wonderful. Great products, great service. Really, what more could you want?”

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Posted 5 years ago

Hey stranger, You're in all ways wonderful, taking time out of your busy schedule to pop us a magnificent review and wonderful feedback. You good pickle. Even greater products to come. Watch this space, your #giftgasms are about to level up! Merry Christmas, Firebox

Posted 5 years ago

“good service and liked the quirkyness”

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Posted 5 years ago

Hey, Thanks for taking the time to review us and give us a brilliant rating! We rate you. Stay tuned, more quirk to come ;D Merry Christmas! Firebox

Posted 5 years ago

“My order said it would take 7 days its been 10 and still no. Sign. I was having it delivered to work but have now finished for christmas so won't be able to give this as it was a present. I emailed your support address 3 3 days ago but no email back and your support contact phone numbers points you to your email address and what'sapp so basically going round in circles. 1st and last time I will order with yourselves.”

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Posted 5 years ago

Hey Thomas, Thank you for taking the time to review us and provide feedback. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one, especially at this time of the year! We are really sorry for the delay in getting back to your query. We love people sliding into our DM’s and popping off our inboxes but with Christmas around the corner we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person on this Christmas’ list (naughty AND nice!) as quickly and as effectively as possible We are a very small team handling a very large volume of incoming messages. However, we do understand the worry and the frustration that comes with order mishaps this close to Christmas. Your Mushion order has been made by our wonderful supplier who unfortunately have been a little delayed with updating the dispatch/tracking information as they focused on making all of the magical Mushions. This meant that you haven't received real-time updates about the dispatch of your order yet. We are really sorry about this and can understand it's worrisome. We looked into your order of Two Faced Mushions - Personalised Cushion placed on the night of Dec 11th and with this personalised product it takes 5 to 7 working days (Monday to Friday) to receive. This means that your order is estimated on Dec 20th. On this occasion, due to the seasonal delay, your order was dispatched later than expected. We can see you've already been provided with the tracking via Whatsapp. As a goodwill gesture, we've refunded you postage. It should be reflected in your bank account within a few working days. Once again, we are very sorry about the delay. Rest assured, your order is on its way and should arrive in time for the big day! Couriers work until Christmas eve. We wish you and your loved ones a very merry Christmas and an even happier new year. Firebox

Posted 5 years ago

“Great customer service. Have ordered from them many times and each order has arrived promptly. If any items I have ordered have ended up out of stock they have let me know and given a refund straight away. Love seeing the new items that come onto Firebox, can guarantee I can find one or two things for different people as gifts for Birthdays and Christmas.”

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Posted 5 years ago

“I shopped and after the date expected for my items to arrive I contacted them because I didnt get anything. No answer by email neither by whatsapp”

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Posted 5 years ago

“I have shopped with Firebox for many years now and I am always pleased with everything. Their fast posting is always second to none. they don't keep you waiting. excellent..”

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Posted 5 years ago

“Ordered on the 12th been in the warehouse for packing for a week customer support don’t email back”

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Posted 5 years ago

“Good product, fast delivery. No concerns”

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Posted 5 years ago

“Love the witty texts, quick replies. Pleasure doing business with you.”

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Posted 5 years ago

“The items I’ve given as gifts from Firebox have met with great success for a birthday. The rest are for Christmas and I can believe they also will be big hits! So glad I discovered Firebox!”

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Posted 5 years ago

“the item was what i expected but it took like 3 months to get delivered.”

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Posted 5 years ago

“Two of my items never arrived leaving me out of pocket by around £60 when I paid extra for next day delivery. I've contacted their WhatsApp and email giving the benefit of the doubt. But how disappointing that half my order has not arrived and more so my money has been taken for items I am not receiving!!”

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Posted 5 years ago

“Original and fun gifts,sometimes kept for myself. Great service”

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Posted 5 years ago

“Great products, arrived on time and in a good condition. I asked for the gift wrap option and now it looks really pretty under the Xmas tree”

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Posted 5 years ago

“Parcel not yet arrived”

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Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews