Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never come across a website like this ever. The emails made me smile with such humour and can tell they really care for their customers. Package came very quick and an even bigger smile came on my face with a little suprise hidden in the box. Needless to say i will be returning to this website again very soon. Very happy with my purchace. Thanks firebox!”

Helpful Report

Posted 8 years ago

“I just received my first order from Firebox. It took a total of 11 business days to reach me in Wisconsin. Considering I paid less than $7 for shipping, that's pretty good! Also, my ordered was well packed and in perfect condition when it arrived. I would definitely recommend Firebox, and I plan on shopping there again.”

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Posted 8 years ago

“Update 20160319: I've received a full refund after directly contacting Firebox support. Original Review: Item never arrived. I placed my order on December 26, 2015 and it apparently shipped on December 29th. I had ordered it as a birthday present and with only a few days to go to January 23rd, I checked with my post office per the instructions in the shipping confirmation email. There was no package and USPS said that not having a tracking number was unusual. On January 27, 2016 I received an email from Firebox asking for a review. One of the options on the survey was "Item never arrived", which I clicked, and was given the impression that the matter would be looked into. Today is February 21, 2016 and have yet to receive any further follow up about my missing item. My friend ordered the same thing from Amazon and received it in 2 days with Prime. Clearly that's what I should have done.”

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Posted 8 years ago

“Great service, with small touches that make all the difference. One of the best services from an online company I've ever received. Don't change, Firebox!”

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Posted 8 years ago

“Good, only complaint lies with Yodel who left my package sitting in front of my door all day. But that is no fault of Firebox.”

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Posted 8 years ago

“Firebox has something for everyone, prices range from high to low but generally are fair. I'd always recommend a mystery box as well, those things are always full of funky stuff and REALLY good value for money!!!”

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Posted 8 years ago

“Brilliant, really quick service and delivery can't be faulted, am very very happy with them.”

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Posted 8 years ago

“Excellent as always very fast delivery and I do enjoy the fun gums in every order”

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Posted 8 years ago

“I absolutely LOVE these guys. There's nobody else as good, or as much fun, as FIREBOX.COM to deal with. ( I don't work for them. Honestly.)”

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Posted 8 years ago

“Great as always - fast, efficient service, clear communication and a great product”

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Posted 8 years ago

“Very good! Very happy, very fast, very professional and free haribo! 10/10”

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Posted 8 years ago

““love this site and if I had the money I would buy hundreds of items””

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Posted 8 years ago

“Firebox never fails to deliver - their products are well-described and delivered with astounding predictability. Plus they give me sweets :-)”

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Posted 8 years ago

“Purchased the Light Box for my GF and she's film mad and she loves it thanks Firebox you rock as ever”

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Posted 8 years ago

“Absolutely fantastic”

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Posted 8 years ago

“I was looking for something a bit different as a gift for my son and found the Giant Gummy Cola Bottle on firebox. It was cheaper than other sites so I ordered it. it arrived promptly and was in perfect condition and my son loved it. But the best thing about Firebox is the wording on the confirmation emails etc. It really made me smile, such a refreshing change and for that alone I would buy from them again.”

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Posted 8 years ago

“Easy payment and ordering. Efficient service and well updated. Will definately use again.”

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Posted 8 years ago

“Good quality products as usual. Arrived before estimated time. Happy days!”

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Posted 8 years ago

“awesome range of products and outstanding customer service, second to none.”

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Posted 8 years ago

“Everything was amazing! I knew exactly when my preorder would be shipped, and I was notified every step of the way. I love the lamp, it's so adorable!”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,705 reviews