Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is amazing, I like to give quirky and unusual gifts, firebox is defiantly the place to find them.”

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Posted 9 years ago

“Excellent service, would use again.”

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Posted 9 years ago

“great service great item”

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Posted 9 years ago

“This was a gift for my dad and he loves it. He's used it everyday since he received it.”

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Posted 9 years ago

“Such a fun company with well priced unusual gifts. Always check them out whenever I need a gift!!”

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Posted 9 years ago

“Le service client est à l'écoute, le produit reçu est top, l'équipe a de petites attentions sympas (bonbons dans le joli paquet), les mails sont rigolos.. Je recommande !”

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Posted 9 years ago

““Perfect. It's nice to not have to run around after your order these days.””

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Posted 9 years ago

“Excellent service, great choice of items too.”

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Posted 9 years ago

“Great product. Fast delivery”

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Posted 9 years ago

“I ordered on December 4th and it didn't make it here by the day after Christmas. Now I have to mail it to NYC. If you miss Christmas (and I was even wiling to wait for a day after) it really ruins the impact of the gift. Also, no information was given for shipping time, and I was specifically told I couldn't cancel my order so I just had to hope. You didn't even provide a way to track. I never would have ordered from you if I had known your shipping practices were so shoddy. You failed to deliver. Literally. I will still mail the box (and take on that extra cost)...but I will not be ordering from you again because your shipping is not reliable.”

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Posted 9 years ago

“i ordered my mask 3 weeks ago, and was got an email saying it was delivered, but it's still not here. I liked this though: 1. Your online shopping skills are truly exceptional. 2. Firebox has strong feelings for you. 3. See 1 & 2. Im not sure what Toodle Pip means, but it sounds like a candy, and i like candy.”

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Posted 9 years ago

“After my order had to be return to them b/c of a packaging issue with customs, they took care of the issue nicely and I had my order in time for Xmas. Tamzin w/ customer service was very nice and apologize for the unexpected delay and they resent my package express delivery so I would have it on time.”

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Posted 9 years ago

“I still haven't received my package...”

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Posted 9 years ago

“Didn't receive my order, no tracking numbers, and slow communication.”

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Posted 9 years ago

“The perfect gift to tell someone how I felt! In the nicest possible way!”

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Posted 9 years ago

““Excellent service as always. Speedy Delievery. Great Produce. Wonderful Company Values.””

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Posted 9 years ago

“Love this site ????????”

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Posted 9 years ago

“This site is a cut above the rest. Never have I order from a site feeling so secure in the knowledge that my orders will be shipped fine. The customer services is top notch. Delivery services are ace and the products always means heads turn when my gifts are opened. I recommend over other sites such as IWOOT who have let me down more than once. Absolutely love you guys. You save my bacon every christmas”

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Posted 9 years ago

“Found them by accident as I began my usual last minute cams shop...a god send as they offered next day delivery (xmas eve)...items for everyone on there and found myself tempted to make purchases for myself instead!...next time...”

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Posted 9 years ago

““Good comm's when ordering and no money taken until item was sent as promised very pleased” NOKE Padlock has been a good purchase for my Garage and will be interesting over a period of time to see how it last's .”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,705 reviews