Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Luca after being concerned about a parcel, was so nice and helpful. Even Wished me a merry Christmas. Will definitely be ordering more stuff thanks to Luca !”

Helpful Report

Posted 4 years ago

Hi friend, thanks for reviewing Firebox! Luca is a legend, so delighted he helped you with your query! We look forward to sending out your next orders. Take care, The team at Firebox

Posted 4 years ago

“I bought a few different things that i am really happy with and the price is also very fair. I was waiting to get a dispatch email for my order until a day after it was meant to be delivered only to realise when i brought it to the companys attention that i had recieved an email from one of the team to verify my age for it to be released. So because my order was urgent a very lovely Andrew updated my delivery to express for free, brilliant company and brilliant customer service 👍”

Helpful Report

Posted 4 years ago

Hey Danielle, Thanks for reviewing Firebox and sharing feedback on your latest experience! We're delighted our team could help you with your order, so that it could arrive on time. Yay! Until next time, The Fireboxers

Posted 4 years ago

“Just found out my order for Christmas may not get here till middle of January. I ordered in plenty of time and they emailed it shipped but I can’t even track. If I had known would not be here in time for Christmas I would not have use this company!!”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing Firebox. Although we are sorry to hear it hasn't been the experience we both hoped for! We did have disclaimers on our site with the relevant cut-off dates for goodies to arrive in time for Christmas. Please do contact our customer services team via e-mail so this can be looked into thoroughly and we can determine why you're without parcel: info@firebox.com We look forward to hearing from you and helping any way we can! Regards, Firebox

Posted 4 years ago

“When my parcel disappeared Crystal came to the rescue and helped me out. Very reassuring, understanding and friendly. Communication was fantastic. Thank you so much Crystal you're awesome :-)”

Helpful Report

Posted 4 years ago

Hey Rachel, Thanks for reviewing Firebox, though we are sorry to hear that your order was lost in post - no good at all! We're glad you brought this to our attention so we could work our magic - Crystal is the best! ✨ Merry Christmas, Firebox 🎄

Posted 4 years ago

“I received an item, where the pump had been snapped off in the post, only 2 weeks before Christmas, so I emailed them (which was so easy to find the email, unlike other companies that hide them!) Within 2 days they emailed back, were extremely apologetic, and all I had to do was send a photo to them of the damaged item. A day later they emailed back to say a new item was being sent free of charge, fuss free, easy and really friendly, lovely staff! So refreshing compared to SO many other companies”

Helpful Report

Posted 4 years ago

Hey Jo, Thanks for reviewing Firebox, though we are sorry to hear that your order was damaged in transit - no good at all! We're glad you brought this to our attention so we could work our magic - Childe is the best! ✨ We're delighted for the goodies to be opened on Christmas day! Merry Christmas, Firebox 🎄

Posted 4 years ago

“Best and fastest customer service I have ever experienced. Got help from Childe, who solved my problem within 2 minutes. Hope she has a nice weekend! :)”

Helpful Report

Posted 4 years ago

Hey Irina, Thanks for reviewing Firebox! ✨ We're delighted for the goodies to be opened on Christmas day! Merry Christmas, Firebox 🎄

Posted 4 years ago

“Spoke to Childe, they were very very pleasant and helpful, fixed issue with a missing package within minutes! Brilliant service will be buying from them again 😊”

Helpful Report

Posted 4 years ago

Hey Laura, Thanks for reviewing Firebox, though we are sorry to hear that your order was lost in post - no good at all! We're glad you brought this to our attention so we could work our magic - Childe is the best! ✨ We're delighted for the goodies to be opened on Christmas day! Merry Christmas, Firebox 🎄

Posted 4 years ago

“Great customer service. I had an order come broken and Childe from Firebox customer services couldn’t do more to help. Very prompt reply to my messages and sent out a replacement the same day with express delivery- all at no extra cost to make sure it gets to me by Christmas . Very happy customer , thank you Firebox!”

Helpful Report

Posted 4 years ago

“Customer service was fab especially Annabelle. She helped me out so much when my order was delayed. So helpful and sorted my problem straight away. No messing no fuss. Asked what my problem was and sorted straight away.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for reviewing Firebox. We're delighted that you came to us so we could help out with this. Glad Annabelle sorted it! Cheers, The team @ Firebox

Posted 4 years ago

“Had a terrible delivery thanks to Yodel who appear to used my wonderful Firebox purchases as a football! I tweeted Firebox and got a very helpful message back from Annabelle who couldn't have been more sympathetic or helpful!! She is replacing the order immediately and taking the matter up with Yodel! Thank you!!”

Helpful Report

Posted 4 years ago

Merry Christmas, Lucy! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query, though we are sorry the first delivery was such a kerfuffle! Merry Christmas, Firebox

Posted 4 years ago

“Ordered two of the Snow Globes, unfortunately when they arrived they were faulty, sent a WhatsApp message to customer services and got a reply instantly. I dealt with Childs who was absolutely amazing, no hassle or fuss he sent me two replacement bottles out immediately. 5star customer service.”

Helpful Report

Posted 4 years ago

Hey George, Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 4 years ago

“Must package arrived very battered and the breakables inside we’re not well packaged which was disappointing, however the customer service to rectify the situation was great and sorted quickly hence the 5 star review. Thanks so much Childe 👍🏻🤩”

Helpful Report

Posted 4 years ago

Hello Emma, Thanks for taking time out of your day to review Firebox. You're a gem!✨ We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 4 years ago

“The products are one thing, but great customer service keeps customers and I cannot fault how the team dealt with an issue that I raised. Polite, friendly, nothing too much to ask. And real humans too which is nice in this day and are. Thanks fire folk!”

Helpful Report

Posted 4 years ago

Merry Christmas, Andy! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Thanks, Firebox

Posted 4 years ago

“I have been dealing with Andrew via email about my delivery. All his responses were informative and friendly. It was a pleasure dealing with him”

Helpful Report

Posted 4 years ago

Hey you. Thanks for being a gem and reviewing Firebox. We're delighted this has been the experience we both hoped for! Merry Christmas, Firebox 🎄

Posted 4 years ago

“As many people have already said before me, the customer service team is amazing :) Childe quickly responded to my query and resolved the matter in a friendly but still professional way. Very refreshing after dealing with a lot of slow, unhelpful customer service teams over this last month. You can’t fault Firefox, great prices, selection of items - some of which you can’t find else where, fast shipping and a friendly customer service team. - Very happy regular customer.”

Helpful Report

Posted 4 years ago

Merry Christmas, friend! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Thanks, Firebox

Posted 4 years ago

“Although I had an issue with my order arriving damaged (thankyou delivery company), Andrew and their customer service team went above and beyond to rectify the issue! Really happy with the end result, and I hope the recipients will love their gifts!”

Helpful Report

Posted 4 years ago

Hi friend. Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 4 years ago

“Brilliant service. I had a lost parcel which was replaced and with a smile. No hassle service. Childe was super kind and helpful. Thank you Childe and Firebox team. 😁”

Helpful Report

Posted 4 years ago

Hey Aneeq, Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 4 years ago

“I wrote a review regarding my delivery experience and how Vitt had helped me, I also had a lot of lovely customer care with Annabelle. Basically firebox have some real gems in their customer service team. Please look after them both firebox!”

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Posted 4 years ago

Hey Georgie, Thanks for taking time out of your day to review Firebox. You're the best! ✨ We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 4 years ago

“My order was returned to Firebox by Royal Mail (they couldn't deliver it for some unexplained reason). I got in touch with Customer Services and had an email conversation with a very helpful guy called Andrew. He rearranged the delivery through Yodel, which was brilliant as I could track the item. Received my item, and i'm very very impressed with the service I received.”

Helpful Report

Posted 4 years ago

Merry Christmas, Helen! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Thanks, Firebox

Posted 4 years ago

“Had a dilemma with the delivery of my package. Was left in the rain and soaked completely through. Childe was absolutely amazing on Twitter and came to my aid. Incredible customer service!”

Helpful Report

Posted 4 years ago

Hey stranger, Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 4 years ago

Firebox is rated 4.4 based on 4,703 reviews