Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,702 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a problem with your courier. They just left the package on the doorstep in full view of passers by. They didn't ring the doorbell or use the door knocker. It was lucky that I went out and saw the package before it was nicked.”

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Posted 1 year ago

“12 Day Whisky Advent Calendar Good updates when order received and dispatched. Order received within a few days of placing and perfectly packaged.”

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Posted 1 year ago

“All items as described and quickly delivered”

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Posted 1 year ago

“Fast delivery, product as described - was received well as a gift”

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Posted 1 year ago

“Great price and quick delivery”

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Posted 1 year ago

“The item arrived promptly and was well wrapped. Excellent communication from seller. I cannot comment about the item as it is a Xmas present and has not yet been given away.”

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Posted 1 year ago

“Ordered the black box with an item missing, after a few days the mistake was rectified but the price of all the items definitely didn’t add up to £100+ as advertised. This is the second time I’ve been burned by this, when last year it didn’t even turn up in the first place, and no replacement was issued. This will be the last time I shop with firebox.”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here. As shared, the missing item which was sent and received -- sorry for that! We've also reached out to share that the £100 value of the 7 items is based on their retail value (non-discounted value). We've shared this with our team to see how we can improve the wording so it's not confusing that the value is based on discounted products.

Posted 1 year ago

“Absolutely rubbish, not value for money at all! Couldn’t be more disappointed with the box or with the customer service”

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Posted 1 year ago

“Fast delivery and good price, it is an Xmas Gift so obviously can’t rate the lamp itself”

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Posted 1 year ago

“Exactly as described. And Quick delivery.Very happy customer. 😊”

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Posted 1 year ago

“Fab. Love all the stuff available!”

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Posted 1 year ago

“Don’t trust the delivery times. They say 2-4 working days but that’s from dispatch, and it takes a week to dispatch. I ordered something last Friday estimated delivery 29th (2-4 working days later ) and it’s still not even been dispatched 4 working days later. Just advertise honestly on your website and I would have paid for next day delivery but because the delivery estimation was in time I didn’t think I needed to. Now I don’t have the item I need in time and have had to shop elsewhere. Seems silly to disappoint your customers because you are being greedy trying to look “competitive” when you aren’t. If you were just honest in your estimations you wouldn’t upset customers.”

Helpful Report

Posted 1 year ago

Hi there, We appreciate you taking the time to write an honest review and giving us a detailed view of your situation. We are very sorry you had such an unpleasant experience with us. Your inquiry has already been resolved, but we would like to apologize once more for the inconvenience. During the black week, we were experiencing higher-than-usual demand and this has impacted both our Operations and Customer Support Teams. We are so sorry you were on the receiving end of this. We hope you can give us another shot and prove that we can do better. Kind regards Firebox

Posted 1 year ago

“Items arrived very promptly and good quality”

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Posted 1 year ago

“Item is how it is advertised and does what it says on the tin, girlfriend loves it, delivery was prompt, it came in 2-3 days.”

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Posted 1 year ago

“My order came on time, product looks just like the picture”

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Posted 1 year ago

“Very speedy delivery”

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Posted 1 year ago

“Fun products, quick and easy service”

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Posted 1 year ago

“Brilliant unique items, great service and delivery. Would definitely buy from firebox again”

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Posted 1 year ago

“I ordered 5 items and received 4, with a packaging slip that lists one of the items wrong, yet that wasn't included anyway, so i'm missing an item and about 1/3 of the value of my order. I've had no reply as of yet. Update as of Jan 2024: Firebox did refund me on the missing item after going through support, though they did not send/email any kind of coupon or voucher as they have claimed. I can't attribute a reason for that as i don't know if it's incompetence on the part of Firebox or just a lie at this point unfortunately.”

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Posted 1 year ago

Hi there Thank you very much for taking the time and submitting an honest review of your experience with us. We are so sorry that you had such a hard time with your order. The inquiry has already been answered and solved by our customer service team. Nonetheless, we would be happy to comment on this once more: Due to a bug in our system, the item you were missing was not imported into your order, causing your parcel to be incomplete. We have refunded you this item, as well as shared a coupon, that can be used for your next purchase. We apologize again for the hassle and hope that you will give us another chance to make it right. We wish you a happy new year! Best regards Firebox

Posted 1 year ago

“Lovely Quirky products to make you smile. All price ranges, very cool.”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,702 reviews