Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great little item and super fast delivery I was impressed!”

Helpful Report

Posted 10 months ago

“Having bought from you before. I had no hesitate to buy from you again. Great service , the item I bought from you this time I'd previously bought it as a Christmas gift. Well packed, great value too. Thankyou once again. Kind regards Ann Fogarty”

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Posted 11 months ago

“Know your body better with a full suite of health monitoring features, including continuous heart rate sampling, Body Battery energy levels, sleep score,”

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Posted 11 months ago

“Very funny gift ideas.”

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Posted 11 months ago

“I bought the sandwich tin for my 21 year old son. It's cool and not like any other lunchbox I've seen. He loves it. The only moan is that it's quite small, so only one drink with the food can fit. Good quality item”

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Posted 11 months ago

“Excellent and very fast delivery”

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Posted 11 months ago

“Fast and efficient service. Excellent product at incredible price. The perfect birthday present for my great nephew.”

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Posted 11 months ago

“I ordered the pet picture. Saw it advertised on National Pet day a few weeks ago. Wasn’t sure what too expect… but Omg uploaded my pic, customised it and it arrived 2days later and absolutely love it 🐾 she’s had lots of compliments 😻 So happy with it!!”

Helpful Report

Posted 11 months ago

“We experienced a problem with a night light that we'd bought for our daughter. I have to admit that I did feel a bit hopeless when I contacted the customer service department as I just assumed that they'd tell me there was nothing they could do and just move me swiftly along. I was so wrong, I spoke to a lovely guy called Cameron who spoke to me like a real person and bent over backwards to sort our problem. Honestly he could not have done more, I was kept well informed, sent a replacement and received a follow up email to make sure everything was okay. Thank you so much for restoring my faith in companies who actually care about their customers! #givecameronaraise”

Helpful Report

Posted 1 year ago

“Ordered the Personalised Cinema Poster for my husband on our first anniversary. It was so easy to upload the photo and edit the text. The poster was delivered within three days of ordering, and tracking was really easy. The poster was exactly as it looked on the website, absolutely perfect and my husband loved it. Excellent experience all round, would 100% recommend.”

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Posted 1 year ago

“Really great product and speedy delivery. Customers service was brilliant too. Esp shout out to Cameron who sorted out a printing issue. Deffo recommend.”

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Posted 1 year ago

“Well I was all ready for the prank and my dad disabled the card , was slightly disappointed that it wasn’t what I expected”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there's any other way we can help. Looking forward to hearing back from you!

Posted 1 year ago

“Great, And very speedy...”

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Posted 1 year ago

“Ordered personalised Prosecco for my mum for Mother’s Day got it delivered to her house arrived before Firefox said and Mum was over the moon with her present, all-round brilliant”

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Posted 1 year ago

“Love the naked ramblers, great fun small gift fast delivery”

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Posted 1 year ago

“Great product at a fantastic price !”

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Posted 1 year ago

“Quality of the personalised clothing was great !”

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Posted 1 year ago

“dont shop here!Horrible customer service! i never received my order or refund!!!”

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Posted 1 year ago

Hi there! We appreciate you sharing your experience here! As we've shared previously, our team noticed your order was purchased on our UK store. Because duties and shipping varies per country, we offer multiple stores so you will need to purchase on our International Store. Please know we still want to be a part of your home so you're welcome to repurchase whenever you want through our International Store (https://firebox.com/intl/?___store=fireboxintl&___from_store=fireboxcom). On your cancelled order, we've already refunded it, so please confirm via email if there are any further issues here.

Posted 1 year ago

“Lovely product for a valentines gift! Super fast delivery and such a fantastic company to buy from! Absolutely love FireBox!!”

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Posted 1 year ago

“Ordered the Netflix photo and frame. Really happy with the result. Delivery was great and well packaged. I would recommend Firebox and I'd happily order from them again.”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,720 reviews