Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,701 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dont shop here!Horrible customer service! i never received my order or refund!!!”

Helpful Report

Posted 10 months ago

Hi there! We appreciate you sharing your experience here! As we've shared previously, our team noticed your order was purchased on our UK store. Because duties and shipping varies per country, we offer multiple stores so you will need to purchase on our International Store. Please know we still want to be a part of your home so you're welcome to repurchase whenever you want through our International Store (https://firebox.com/intl/?___store=fireboxintl&___from_store=fireboxcom). On your cancelled order, we've already refunded it, so please confirm via email if there are any further issues here.

Posted 10 months ago

“Lovely product for a valentines gift! Super fast delivery and such a fantastic company to buy from! Absolutely love FireBox!!”

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Posted 10 months ago

“Ordered the Netflix photo and frame. Really happy with the result. Delivery was great and well packaged. I would recommend Firebox and I'd happily order from them again.”

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Posted 10 months ago

“Delivery was quick and no hassle, the product (Puzzle box) Great fun”

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Posted 11 months ago

“Great product makes me smile when I have my cuppa 😄”

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Posted 11 months ago

“Personalised gift never arrived and was delivered to the wrong address by Yodel. Firebox website was hard to navigate to get help and, when I did submit the concern about the missing parcel, Firebox customer service was slow & their email told me to look more carefully around my property(!) and they unhelpfully sent me the photo Yodel had taken - which showed my parcel at someone else’s front door! Really unhelpful customer support, very disappointed and wasted so much time trying to enlist help from Firebox and Yodel to track down my order. I won’t be placing an order again.”

Helpful Report

Posted 11 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! I also appreciate the patience as we worked to find your missing order. During this, we always cover our bases to ensure the package wasn't delivered to someone else. This means we ask for the property to be checked, share Yodel's delivery photo, ask a neighbor if they safeguarded it, confirming the delivery address, etc. We do this to ensure the package is confirmed lost and the original address is correct before sending a replacement. In the end, we're happy to hear it was later delivered by a good Samaritan who had accidentally received the order. We hope you enjoy your order and look forward to another chance at being a part of your home!

Posted 10 months ago

“Great prices, always delivered quickly”

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Posted 11 months ago

“Have always found Firebox interesting and have used a few times now, ordering and communication have always been hassle free, not always the cheapest but quality makes up for it, fully recommend.”

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Posted 11 months ago

“Bought as a gift. Èxcellent price fairly quick delivery. Very happy customer”

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Posted 11 months ago

“Parcel ordered for black friday never arrived. Courier sent proof 'Delivered through Letterbox' - item is shown in someone's window, not mine. Courier advise reaching out to firebox. Have reached out twice in the last month and have had no reply. Have purchased many times from Firebox, first time dealing with customer service (or lack of). Have lost all faith in Firebox”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're sorry to hear about the problems with this delivery! We've reached out to you directly to help and are looking forward to hearing back from you!

Posted 9 months ago

“fast and exactly what the description said. love it”

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Posted 1 year ago

“Its not one size! Unless it's for children. Very disappointing gift for my dad. Waist of money and awkwardness on the day. Im size uk5 and it barely fit me so im not talking a fully grown man 😤”

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Posted 1 year ago

“Took 10 days to respond that it was an age restricted product and still not had my refund - I also sent chaser emails. All while I ordered something else from another website with perfect service!”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! Firstly, we're sorry for the delay in responding. During the holidays, we experienced higher than usual demand and this has impacted both our Operations and Customer Support Teams. I'm sorry you're on the receiving end of this as I know from first hand experience that this has caused me nervousness and uncertainties that are specifically amplified during the holidays. I've shared your comments with our Product Team to revise this product and our processes. We've also revised the order and see the entire order has now been refunded. Again, we apologize for this mess-up and look forward to another chance at being a part of your home.

Posted 10 months ago

“Fast delivery nice looking books but as not for me hard to review... Rude to read first before giving to someone!”

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Posted 1 year ago

“I only give it 4/5 as i probably missed the scale chart of my items. Other than that they were awesome and i loved them, what's more I loved giving them as gifts. I have no experience of returns atm.”

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Posted 1 year ago

“Fantastic products and a quick delivery service”

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Posted 1 year ago

“Items were as described and arrived very quickly. Thank you.”

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Posted 1 year ago

“Excellent personalised two faced cushion as always. Bought three so far. Excellent speedy delivery.”

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Posted 1 year ago

“Items as advertised, speedy delivery.”

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Posted 1 year ago

“Excellent service, very quick delivery. Would definitely use again x”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,701 reviews