Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the price being a little on the expensive side, Firebox provide a wonderful delivery service - packages arrive in time, sometimes before the expected delivery date and the products themselves are always up to standards. I use Firebox every christmas because of the large variety of unique and fun gifts!”

Helpful Report

Posted 5 years ago

Amber! Thank you so much for taking the time to provide feedback on your Firebox experience and give us such a smashing rating. Five-stars wohooo! We’re glad we keep making you proud. See you back soon! We wish you a very merry Christmas, Firebox🎄

Posted 5 years ago

“really quick service, easy to make payments and find what you need”

Helpful Report

Posted 5 years ago

Hey Genevieve (beautiful name!) Thank you for taking the time to give us such a lovely review. You're the best! We’re glad we keep making you proud. See you back soon! Merry Christmas, Firebox🎄

Posted 5 years ago

“Great customer service, items arrived quickly in perfect condition. Would recommend.”

Helpful Report

Posted 5 years ago

Hey, Thank you for taking the time to give us a great review and a fabulous rating! You're fantastic! We’re glad we keep making you proud. See you back soon! Merry Christmas, Firebox🎄

Posted 5 years ago

“Great shop, unique items and sometimes good prices but the delivery cost is a bit annoying. I search for the products elsewhere before purchasing from firebox because of the delivery charge entirely.”

Helpful Report

Posted 5 years ago

Hollie, Thank you so much for taking the time to review us and give us some really valuable feedback. Your experience and opinion are very valuable to us and shape who we are and who we become. You'd be pleased to know we will be reviewing the delivery options and costs and will do our best to improve this so that next time, there is no need for you to look elsewhere. You're the best. We wish you and your loved ones a very merry Christmas, Firebox🎄

Posted 5 years ago

“Love firebox for their quirky, unusual & sometimes very unnecessary gifts! Always arrived quickly, well packaged & always love the sweeties!”

Helpful Report

Posted 5 years ago

Hey Sharon, Thank you for taking the time to review us and give us feedback about your experience. Glad you enjoyed the haribos! See you next time! Merry Christmas, Firebox

Posted 5 years ago

“The lamp arrived unscathed and my niece loves it! Thank God that creepy clown didn’t arrive the moment the plugged it in.”

Helpful Report

Posted 5 years ago

Hey Krishna, Thank you for taking the time to review us and give us a fantastic rating! We're delighted that your Pennywise Balloon Lamp floated to you safely without Pennywise himself!🎈 We wish you a very merry Christmas, Firebox🎄

Posted 5 years ago

“How can you not adore a company that sells the funkiest sh*t in town! And not only that but when you get your delivery, which is always very speedy, it’s always got a little bag of Harribo’s, only the best sweets ever!!! Firebox you’re are my dream date always and forever”

Helpful Report

Posted 5 years ago

Hey Amie, Thanks for taking time out of your day to reviews us and share with us your thoughts and Firebox shopping experience. You're a good noodle! We adore YOU. Always and forever, Firebox

Posted 5 years ago

“As described”

Helpful Report

Posted 5 years ago

Hey, Thanks for taking the time to review and rate us! Next time, we're going to aim for better than described, maybe we'll get six stars!🤯 We wish you a very merry Christmas, Firebox

Posted 5 years ago

“Product said ‘one size’ which I assumed would be fairly large, they’re not, so I had to buy a replacement gift however the quality is nice and they’re cute”

Helpful Report

Posted 5 years ago

Hey! Thanks for taking the time to review us and feedback on your order. Sorry it didn't quite fit 😱 You're cute too. Merry Christmas, Firebox

Posted 5 years ago

“Prompt responses, keeps you informed in the entire process. Super friendly and funny in emails! Items as described.”

Helpful Report

Posted 5 years ago

“I had to wait a month longer than usual because of back order. The website didn’t say back order so I contacted firebox and they told me. Besides that, everything was perfect. Keeps it up!”

Helpful Report

Posted 5 years ago

“Delivery was incredibly speedy, good communication from Firebox regarding delivery status. Product was exactly as described and really nicely packaged. Happy as a clam with Firebox”

Helpful Report

Posted 5 years ago

“Items were excellent and arrived in great time, perfect for Christmas.”

Helpful Report

Posted 5 years ago

“Everything was well wraped which is nice to see”

Helpful Report

Posted 5 years ago

“Items exactly as described and arrived in no time at all”

Helpful Report

Posted 5 years ago

“I bought it as a gift for my sister and she loved it. Would recommend to anyone.”

Helpful Report

Posted 5 years ago

“Never received my package, but they were able to give me a full refund”

Helpful Report

Posted 5 years ago

“Good quality gadgets, I've bought here some lovely Christmas gifts and will definitely visit the website again ;)”

Helpful Report

Posted 5 years ago

“Always has cute stuff, quick delivery and never disappoints”

Helpful Report

Posted 5 years ago

“Great, delivered before expected date, good condition and well packaged. Brilliant products at a great price.”

Helpful Report

Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews